Streamlining your administrative tasks [Back Office Minimalism webinar]

– [Kara] All right, now, so top of the hour Let’s go ahead and get started I wanted to say, everyone, good afternoon or good morning, depending on where you’re dialing in from today, and welcome to today’s webinar, “Back Office Minimalism: Streamline your admin tasks and give your business more of you.” By the end of this session today, you’ll come away with an understanding of how technology can give you back more time in your day So, before we begin, let’s go over some housekeeping We love questions We want this to be as interactive as possible In the Q&A section of your Zoom panel, please, feel free to type in your questions as we go along, and we’ll address as many as we can at the end And as you can tell, your presenters, they’re working in different offices They’re all remote, so, please, excuse any background noise And let’s introduce ourselves, without further ado, my name is Kara Rajapakse You can just call me Kara And I work primarily with OnPay’s accounting and bookkeeping clients to make sure that their experience with us is as streamlined as possible, so they can focus on what they do best – [Derek] That’s good Thanks, Kara Derek Jones here with the Deputy team I want to apologize in advance My background sound, you’re likely to hear is the little kitten Pepper who has no boundaries So, I apologize in advance Turn it over to Savannah – [Savannah] Yeah, also same here I was going to give you guys a heads up, I have a little puppet Nugget or puppy Nugget And he is going a little crazy right now He has the zoomies But I’m the lead partner consultant over here Really, I’m on introductory calls all day with individuals like yourself, just making sure that Deputy is going to be the best fit with your needs – All right, let’s go over what you’ll be learning today And maybe if we’re lucky, we’ll see an appearance by one of the office pets here But we’ll begin by talking about why moving to the cloud is the right move Time-tracking tools that save you time, and no pun intended there How you can go paperless for HR and give your employees what they need to answer their own questions Take the stress out of payroll with automation Get the big picture of your books with accounting software And lastly, get those questions answered So let’s take a look at some survey results in the next slide Because when you do the math, I’m curious how many hours a day, week, even a month are you spending on back-office tasks? I imagine no one is starting their business with dreams of hours spent on admin work And if you do, a little nerdy, but that’s okay In a survey we did with more than 1,000 small businesses, we found that owners are spending almost 40 hours a month just for payroll and HR management tasks alone So add in other administrative tasks, you can easily spend more than half your time in the office keeping up with the paper chase But when owners are able to pivot, they’re able to use other software, whether that’s for payroll, timekeeping, accounting, we found that you’re freeing up more hours in your day, they’re able to give more of themselves to their business, they’re feeling more confident that they’re in compliance and that things are going to be taken care of on the back end Derek, take it away – Yeah, I think the survey results are interesting, right? Because the data then suggests, I like to break it down more simple In a given week, it sounds like 10 hours of 40 hours a week of small business owners are working way more than 40 hours But let’s just say on a 40 hour a week, you’re spending 10 hours, 25% of your week on something that’s repetitive, right? And so, I think the question we like to ask ourselves and remind ourselves is, “Like, how do you see yourself in that data? What tasks are you spending that only you and you uniquely can do maybe as the business owner that probably could be passed off?” I’m reminded just yesterday, I had a long conversation with a retail business who owns just a single retail store, about 25 employees And about a year ago, he was doing all the back-office functions You name it, from inventory management, to hiring, to posting of jobs, to scheduling, to approving payroll, to doing all the accounting And he was originally a bit reluctant to make any changes because he said, “Hey, number one, that sounds like a lot of work And number two, I like to play golf on Tuesdays and Thursdays.” And third, he actually said, “Hey, I already make a pretty good income Like, why would I want to do these things?” And so I think it’s a good primer to remind, like, why should we sort of tune in right here on the webinar and try to find one or two things that might be able to free you up from some of those admin tasks? Because when you adopt software, and we’ll talk about connecting those softwares, you have more data, you can make better business decisions And whatever you choose to do with that, whether it’s more profit, more family time, you know, it’s certainly your choice In this example, I joked with the owner of the retail business, “Well, does this mean now you can spend five days a week on the golf course?”

Because the result was, a year later, sales were up 20% He promoted his two best supervisors to take on some of the stuff he thought only he could do They raised their 401 contribution And he didn’t quite admit that he was spending five days on the golf course But I got the suspicion that for him, not spending as much time in the store was a goal Maybe for you, you’re at a different stage in the business, you need to spend more time there But you want to free yourself up So the question here is, where do you see yourself in that data? Where are you spending time where things are repetitive that could be focused on growing the business? And then when we talk about, like, specifically, what can streamlining do for you? So this is in context, how software can streamline operations There’s a number of things that are probably pretty self-evident but thinking about I’ll pull just a couple of these here The third bullet here is something that I just mentioned, where are the time-stealing tasks in your business today? These are things that you probably are doing by habit, probably you could train someone to do, but either you haven’t actually written down a process to do it, and there’s not a system in which to help someone else in the business do what you do And so, streamlining can certainly free you up in that way as well Another bullet on here is seeing issues and addressing them quickly when your data is in a place that you can easily reference it and actually make decisions, it allows you to see a little bit around the curve versus, “We know what it’s like to be a small/medium business owner I’ve been one before I’ve worked at and owned a franchise in my background as well And so I know it’s just like day-to-day, you’re coming in, picking up the phones, phones are ringing, you got people issues And it’s very difficult to get even two or three days ahead of your week It’s like, if I can even think a week out, that’s sort of, like, you know, very rare But if you have data and you’re able to quickly access it, then you’re able to see a little bit around the curve You’re able to see two or three weeks away, maybe a month out, and to start to get a little bit more proactive planning But, of course, that involves you having not only the data, making it accessible, and being able to make decisions that are simple to make and without having sort of a Ph.D. in statistics And the last one I want to pull out here is just when you are streamlining your tasks, think about specifically the staff that Kara mentioned, which is 25% of time is being spent on just payroll approval And so what are the steps that are causing you, if you were to break that time, that 25% of your week, the 10 hours of the 40 hours, if you were to break that down, what part is that? Is that the time capture portion? Is it, hey, you’re having to follow up with the manager to determine, “Well, hold on, this looks a little over, or we didn’t have this unplanned over time?” Or is it that you’re manually punching time punches into a payroll system, or are you manually cutting checks? I mean, these are all things, but I like to break things down to really simple components And so, I would think about that specifically, what are the time-stealing tasks? And if you break those down into smaller components, how can you pick off one or two of those things to really help free you up, or could you sort of grant someone else in the business the authority to take on some of those items? – Awesome. Yeah So, as I mentioned before, I’m on introductory calls all day, just making sure that Deputy is going to be the best fit And the most common conversations that I have are with those who are using Excel or pen and paper to track their employees time or even the schedule as well, the schedule of their employees And the number one way to simplify that shift work for yourself, as well as your employees is truly to move to the cloud And so I love going over this with prospects, so that, you know, you can just share some of the value of how much time you truly can save, you know, yourself and your employees when it even comes to them checking their schedule So, the cloud will, you know, allow you to access your software anywhere at any time, especially now with employees working from home, or if you’re just someone who’s constantly on the go, you’re able to just check that mobile app and, you know, see everything right there We’ll also help reduce errors and save time You know, a lot of conversations I have is, you know, employer struggling with even cross-referencing employee unavailability with the schedule So, I say, that’s a simple task

It truly uses a lot of brainpower, so that’s something we’re trying to take off your plate, and then also being able to track and collect precise data in real time, rather than, you know, yourself or a colleague of yours to have to manually process all of that data, whether it’s the same day or, you know, at the end of the week So just being able to access everything right then and there, and then also being more secure with only you being able to access the relevant information that you need as well as just keeping a digital audit trail That’s also very important as well – It’s a really good point, Savannah I’m taking myself back before I was, you know, working at a software company with Deputy when I was a franchisee We used to have, the on-call person over the weekend, literally had a suitcase full of paper This was the schedules And I remember when I was first getting trained, I saw some of the staff come in Monday morning, my first day, with a suitcase, and I was like, “Hey, did you just come back from the airport?” And they’re like, “No, no, this is what we take home for the on-call schedule.” And I couldn’t believe it, right? And it actually touches the last point that Savannah mentioned, which is, at one point during my five years there, the suitcase got lost, and had a bunch of information of clients, and it was, you know, just a real mess to sort of resolve And so, I think, just to follow up on what Savannah mentioned there, think about, where is paper in your business? Wherever there’s paper, there’s probably a better process There’s probably a cloud solution There’s probably some, not only getting rid of paper, and ink, and printing costs, etc., but there’s probably a better way to do it, a more secure way to do it, and for all the other benefits that Savannah mentioned And once all of those areas where you’re using pen and paper or you have manual tasks, when you connect, we call these connecting the clouds And so the cloud’s just this concept, of course, of taking your paper processes and having it online, right? If you didn’t have the cloud, you’d have to call 100 friends every week in order to see what they’re doing But you have social media apps, right? I mean, these are simple examples You would have to actually get in your car and go to I mean, who’s been and dropped off…? I mean, if you’re a business owner, you might drop off cash But for personal reasons, do you get a physically mailed check to you anymore? And do you have to then take that check and then drive to the bank to deposit it? No. Because there are cloud solutions for these things, right? And those are big improvements and just little areas of just repetitive tasks And so, when we say connecting the clouds, we mean, the manual process you have today, there’s a solution for those processes, and then making sure that those clouds are connected Savannah mentioned one point that I’ll just double down on It’s like, you know, Deputy sees this a lot, which is having separate sets of information, or maybe it’s in a schedulers head which is, “Hey, this employee, you know, only wants to work Monday, Wednesday, Friday I hired this employee for 20 hours, and then they submit for leave.” But this person has, you know, college schedule, or this person has the kids, you know, this weekend.” You’re trying to put all that stuff together And then there’s, like, the paper Excel schedule And this is why it takes so long to actually create even just a simple schedule, even if you’re just copying and pasting the schedule over There’s tons of other examples out there And we’ll cover a few of the benefits of, like, connecting an HR platform like OnPay and in Deputy, scheduling time and attendance with the accounting solution as well But the takeaway point here is, wherever you have paper, there is likely a process in a program that can help you with that And then when they are connected, you’re able to make proactive decisions because that data is all there, not only is it an improvement in process, but it’s an improvement in your ability to make decisions quickly And that’s what Deputy does So, you know, more specifically, that’s what Deputy is Our mission is really to simplify shift work We do that by offering scheduling time and attendance in a communication platform, all in one login, very mobile friendly So, we looked at the registration list just prior, over 100 some registrants, and there’s all kinds of businesses on this call There’s painters There’s veterinary clinics I saw, like, Mosquito Joe’s I saw all kinds of brands on here So, you all have different types of hourly workers But effectively, Deputy helps businesses with hourly workers’ schedule, make a good schedule using data and not so much just guessing, and copying and pasting, and then accurately punching time and then sending that into a system like OnPay who will take care of paying people accurately, correctly on time and getting that into an accounting system I will pass it back over to Kara – Absolutely Thank you Well said, Derek And we know, before you get to the point of actually tracking those hours,

making those shift schedules for those employees, there’s a process too for advertising and available position, hiring and onboarding a new employee What we found is that cumulatively business owners, kind of busting out the numbers again, but they’re spending an average of 18 hours a month on HR alone So, what we wanted to look at is, how can you do HR well? How can you stay compliant? How can you avoid liability without spending too much time or money on it? So, that’s where we found starting to put the cloud to work for you is really advantageous So, utilizing an HR software or management program is going to help you with centralizing your documentation So it could be from storing an applicant’s resume or keeping an employee’s I-9 and W-4 on file, which really, honestly, you should be doing anyways Keep it on file for at least three years But you’re able to keep clean records in the cloud And should there ever be a dispute, should there ever be an audit, you’ve got everything in one nice, neat system And then also just staying in compliance If you have eDocs and EZSign offs for things like dress code policies or noncompete agreements, you’re remaining in compliance And what Savannah mentioned earlier, you’re also keeping a paperless audit trail which is super important And security-wise is super important too Plus, not to add too much onto that, but there’s also federal, state, local requirements that you need to be aware of as well So, an example I always like to use is there’s some states, like the state of New York, they require all employers to provide employees with an annual, interactive sexual harassment training So, first, if you’re in the state of New York, and you go, “Oh, I didn’t know that,” HR software is going to be helpful for you for that reason alone But also, you may be wondering, is there a virtual option for this that’s available for your employees? How am I going to be able to track it? How am I going to be able to document that my employees took that course and fulfilled that requirement? That’s something that HR software can help you with, keep it all in the cloud You’re able to keep that documentation there And it also helps standardize that onboarding and offboarding process for employees Your employees are able to fill out everything in the cloud at their convenience online This is going to same time for both of you And it’s also going to avoid having you to print out papers, reinvent the wheel, you know, keep a file cabinet Everything is all consolidated in one And then also kind of going along with that, you’re empowering those employees Give them access to a portal with their HR data because they can make changes or initiate changes from there They can view reports They can request paid time off A whole lot more there, if you’re giving them that ability to answer their own questions, and it’s going to take the burden off of you And then finally, you’re able to make changes updates, view data from anywhere A lot of employers were saying, makes sense, right? They’re moving to a work from home model, so you can skip running into the office to find something in the file cabinet You’re able to pull reports, track things like PTO Notice trends Make the informed decisions for your business and personnel But let’s take a look because speaking of payroll, speaking of extra work, payroll is one place where some employers, rightfully so I feel like, they feel a little intimidated, confused, they’re worried about the cost of getting it wrong I see it all the time That’s why payroll software is really there to help We can make sure that you’re getting the basics right with fewer mistakes And mistakes in payroll, they tend to have a trickle-down effect It’s not just, “Okay, this one-off, I need to adjust the hours.” You’re going to need to make corrections It can potentially cause friction with your team, especially if they were underpaid And you potentially have to also correct tax filings, which I’ll tell you can sometimes No one really likes to do that So, get those employees paid correctly the first time and then also on time to boot And then if you think of deductions like child support garnishments, cafeteria plan, medical benefits, bring it on And outsource payroll software is going to really help you there They’re going to make sure that those are calculated correctly Those are reported correctly And then this is also automating that compliance A good payroll system is going to take complete responsibility for making sure that federal, state, and yes, even local taxes, I’m looking at you Indiana, Ohio, Michigan, a whole lot more there, you want to make sure those are paid and filed timely to avoid notices And we already know that payroll is already one of your biggest expenses So using a payroll provider means you can easily pay employees by direct deposit You’re also not going to be surprised with a hefty tax bill at the end of the quarter Most payroll providers, they’re drafting for those taxes as you go along, so you’re able to better manage your expenses that way And then it can also make you eligible for pay as you go workers’ comp So, you’re not paying this annualized premium It’s based on projected payroll earnings Who wants to do that? It’s easier to pay accurately, pay as you go in segments as you’re processing payroll And then finally, if there’s a theme of the day that at least I keep harping on, it’s documentation

Keep your payroll records in one place for you and your employees So, one solution for your payroll and HR needs, and that’s right, we do HR as well So it’s all-inclusive And it’s also a solution that was recently named PC mags editor’s choice for payroll is OnPay Ninety-eight percent of our clients would recommend us, one low fee for everything that we do You’re getting payroll that checks all the boxes So we’re taking care of the payroll tax payments, payroll tax filings automatically You don’t have to request us to do that each quarter, each year, each month, depending on the state And then you’re able to pay both employees and contractors in minutes And we’ve also got an error-free guarantee We always have your back We’re taking complete responsibility And we also integrate with your favorite time and attendance systems, including Deputy And we have accounting platforms that integrate with us And if you want HR and benefits in one place, we’re able to help with that too So it’s all bundled into the same low fee No extra levels or add-ons You get free implementation I used to work on the implementation team, actually So, let me know if you have questions about that Free support and your first 30 days are free So, I feel a bit like Oprah You get free 30 days, you get free 30 days, but it’s true All of you get free 30 days All right, let’s take a look at the books So, I love numbers I work with accountants and bookkeepers all day You’ve hired your employees, you’ve managed their schedules, you ran payroll for their hours worked, let’s take a look at the big picture with accounting software because it’s super important So utilizing an accounting software like Xero, or QuickBooks, or one of the many other platforms out there, it’s going to give you a picture of your business’s financial health in real time It’s especially important if you’re trying to obtain a loan or maybe financing from investors And you’re also able to easily track expenses and monitor growth while having a clear idea of your businesses and employees output and costs too So make informed decisions And if accounting seems intimidating, it can be So working with an accountant, bookkeeper, consultant, an accounting system is going to allow you to grant them access to view that data remotely, and they’re able to spot trends or problems before you’re able to And then just kind of that green push there Besides being a greener alternative to paper invoicing, a lot of accounting platforms let you send digital invoices You’re able to update your accounts receivable automatically It’s oftentimes faster and easier for your clients or vendors to receive And then it’s also faster for you to send too It’s typically, you’re reviewing it, confirm accuracy, click of a button, you have those invoices out of your to-do list and get paid All right, so, Savannah, what kind of questions should our business owners out there be aware of when they’re evaluating these different programs? – Yes, absolutely I love these slides because, you know, myself being on the phones, when individuals come with, whether these questions are already answered or they have these questions themselves, I know they know what they’re doing So I recommend starring this slide and making sure that you review all of these before setting up a call with anyone like Kara or myself, so that you have the best idea of what you’re trying to accomplish going into the call And then we can just really share how we want to help So this first question of when it comes to service, what pain points am I trying to solve with this software? Have those points ready to go when you’re hopping on a call with someone, so you can say, “This is what I’m trying to accomplish, can you guys handle that, and can you truly help me? What is the implementation process look like?” So, just like Kara, you know, is there a price associated to it? OnPay, there is not Deputy, there is not when it comes to implementation So, just making sure what that process looks like, so you can make sure to get a game plan in place of when you’re trying to have all of this rolled out by as well as just knowing the price associated with it because I know some companies do have that implementation fee And then, you know, feature questions such as, is there multiuser capability, or will my employees be able to access every other employees pay rates within the system? The answer is, of course, no, with OnPay and Deputy But, you know, just making sure that, that capability is in place so that, like I mentioned before, you are able and only you are able to view the relevant information to everyone’s specific role And then when it comes to user experience, making sure that it’s user friendly And, you know, even see if a company offers a free trial Deputy definitely does But, you know, just being able to get in there yourself and kind of click around, and get a feel of the software, that’s truly going to help make sure that you are, you know, making the best decision for your business And then, yeah, so when it comes to time and attendance, payroll, accounting, HR, these are just some great questions to ask So how will this sync with my existing systems? Of course, like Kara mentioned, we have an integration or Deputy has an integration with OnPay So just getting a better understanding of how, you know, everything flows to and from Where do we set everything up? Our teams are here to help answer all those questions for you

When it comes to payroll, are wages and payroll taxes calculated, withheld, and filed automatically and accurately? Are you going to have to go back in there and, you know, do some manual work, and spend more time on all of that? When it comes to accounting, does it capture all of your financial activity, just making sure that you’re able to have all that documentation there as well as HR? Can employees onboard themselves, or am I going to have to handhold them throughout the whole entire thing? Does it sync employee details, like leave balances and time-off requests? You know, where are employees going to enter in that information and, like, how are we going to pay them for that time? So, definitely suggest starring those two slides when we send out this recording because those are great questions to really run through before you hop on a call with someone, and even run through them with someone like ourselves who are more than happy to answer all of these questions for you – Sounds good Well, you know, Deputy is fully, 100% remote globally now So I know a lot of you have some type of remote operations, but a lot of you are essential businesses as well But that means I’ve been at the house a lot I know a lot of other people have been which means you sort of identify house projects that need to be done And to sort of support the point of buying best in class, I want to share this quick thing I just went through last week So being home, I recognize that the home office needed to be painted And so I had couple of people come over and quote, you know, painters, went online and googled painters, and looked at their reviews, and they came over One of the painters said, “Hey, looks like your gutters also need to be replaced.” And he was right He could tell they needed to be replaced So I got a quote His quote was good for painting, but was, I don’t know, I guess it was okay And so, “Hey, that’s good I work with one person,” and he did the gutters And so far as I know, the paint job was good and the gutter job was good until another person in the neighborhood came by who is in the gutter business, sort of looked up and said, “Who did those? Like, did you know that, you know, the Roswell, which is where I live, actually requires rounded downspouts and that you need…?” There was like three or four things he pointed out that, basically we had to rip the gutters off and redo the project So even if it was a good price, I think the point here is I should have a gutter person do the gutters and have a painter do the paint And I think when you think about all these software choices that we’re talking about, the choice you will need to make is do you buy what we call a horizontal solution? This might be, you know, one place to buy everything from hire to retire And there’s some benefits to that But what often we hear is sort of you get a C plus or a B minus experience while they are all connected Or do you choose best in class Do you say, “Hey look, we have specific pain points?” That’s what Savannah mentioned We’re going to go find the best provider who can solve these pain points the best, so we actually solve the problems And then we want to make sure that they’re connected, that if we buy separate solutions that they’re connected together And that is the Deputy and OnPay solution, right? OnPay being the best in HR and onboarding, and payroll, and accounting, and the things that they mentioned in Deputy on the scheduling and time and attendance solution And so even if you’re a small business, we know this isn’t always, like, a super easy thing because it normally, like, whoever runs the payroll, and makes the decisions for the time clocks, because they say, “Look, I need to own punching time, accuracy of pay and on-time payment.” And they sort of leave it over to the operations team, or the manager, or the owner so, “Look, you can use whatever you want for scheduling,” right? And so, I think what we’re advocating for, and we’ll click to the next slide, which will take us into whatever you end up buying Go to, next slide, please There it is, is buying together, right? So, if you have 5 people in your business, 15, 50, 100, doesn’t matter, get your team involved in the decisions If the software provider offers a pilot, get all the way from you to the lowest level employee who might be hourly, seasonal, only working, you know, in between the You want that feedback from the field and you want to make sure that there is an involved process there, I think that’s where we see a lot of implementations not be successful, not necessarily because the technology wasn’t the right fit, but the business wasn’t, A, aligned on what problems they were trying to solve And then B, they didn’t get the right people involved because certain people have different context Operations team’s going to have a different lens Payroll accounting team is going to have a different lens, and all the people in your organizations will have very valid points and things that they want to bring up in order to help you make this decision

And that leads us We’re about to go into the Q&A And that’s just to recap that why we’re running this webinar with OnPay is, Deputy is, I would call us like the We’re in between the bookends of your HR tech stack There’s, like, hiring and then there’s running payroll Deputy sits right there in the middle, we’re the scheduling and time and attendance piece That’s all we do We do it really well It’s very mobile friendly And the way that we work with OnPay is, if businesses are interested, we run the concurrent 30-day trial So that way, you can test out both systems You could turn the integration on Normally the most painful part of coming onto a system like Deputy is getting your Excel paper, whiteboard, magnets We’ve seen all types of schedules that are out there But Deputy has a team that will, just as long as it’s legible, we’ll load all that data in for you typically within two or three hours We’ll give you a call and say, “Hey, let’s walk through it, maybe you test it out with a part of your team and, you know, with your existing process, get the feedback from your team And then that’s where It’s not, we’re able to flip on the switch As you hire people, they go into Deputy as you schedule and punch time, those timesheets, then push into OnPay in order to pay people accurately So that’s how we work, and that’s how we work with OnPay – Absolutely And to piggyback off of what Derek was mentioning, especially about the implementation, having worked on that team myself, I have received yellow legal notepads of taxes from probably three-quarters worth of data We can help you too It’s okay So we have free implementation that’s available You’re always going to have someone that’s available, even to sit on the first call with you, free customer support But yes, we are able to help you We’re setting the new standard in payroll, HR, and benefits So I recommend, check us out onpay.com You’re very welcome to sit in on a group webinar or a one-on-one session with someone like myself, and get your questions answered Or even start today I mean, your first 30 days are free There’s no obligation, no cancellation fees That’s one thing that we prioritize highly is being really transparent in our pricing But from here, let’s take a look at our questions because I do see that a few questions have popped up And I’m really excited So let’s take a look at the first one Question from Jacqueline, how much is Deputy monthly? – All right So well, we’re also transparent We have simple plans And basically, we look at how many users need to access the system And it’s between two and about four dollars per user per month If you’re a business that’s got 10 employees, you’re talking about, you know, anywhere between $20 and, like, $40, $45 a month And that’s, you know, you terminate employees, or they go seasonal, you can deactivate them as well, and it’s month to month – Perfect Thank you so much I’m going to mark that question as answered, and just to kind of mention for OnPay’s side, $36 base fee, $4 for the entire month’s activity only for employees that you pay So not the mad rush of marking someone as inactive Anything like that includes absolutely everything So great questions, keep them coming Another question I see, what are some cons of moving everything to the cloud? And I’m happy to field this one because I would turn it around, and say that they’re not cons they’re considerations See what I did there? I would say, don’t move everything all at once I think having a really thoughtful transition, which is something that Derek also touched upon, and what Savannah touched upon too, is know your pain points, then kind of stagger the transition Don’t move everything all at once to the cloud I would say as an example, if I’m looking at a few different systems at once, time and attendance is an easy start, right? Get started with Deputy, something like payroll, maybe you start it on time and attendance, and then you shift over to something like OnPay at the beginning of a new tax quarter just to make it a little bit more seamless for you So don’t feel like you have to take it all on at once Have that communication with other departments there And then another big point to drive home is, I see a lot of confusion about user permissions, which is also something that Savannah mentioned, is don’t be granting out admin status willy-nilly I’ve seen it where people get in too much, and then they’re like, “Oh, I gave away the keys to the kingdom I just granted this employee owner-level access.” But that’s what they’re there for You’ve got multiple different tiers, ask about them Use them appropriately And then it’s going to be a overall successful transition, I think at least Derek, Savannah, I don’t know if there’s any other points you wanted to make for that one – No pain, no gain I think it’s got to start with just know, it’s not worth doing it if you’re not solving problems So get the feedback from your team, find out where they’re frustrated in these manual tasks And then let that determine even what you buy It may be Deputy Maybe OnPay, may not be that at all I mean, there’s cloud systems out there for whatever probably the pain point is And the more you can make it your team’s idea that you’re doing this,

probably the better they will adopt it if you sort of come to them, “Hey, we’re rolling out this new…” whatever system it is It doesn’t matter point of sale system, new, whatever The more it’s their idea, you’ll have an easier time getting it built And you’ll be able to celebrate it as a win about something that you’re investing in the business to help them do their job better – Absolutely And then another question I’m seeing, it’s a little bit more specific to payroll What are some common payroll mistakes? So a few of the ones I see, misclassifying employees In a perfect world, no one wants to pay taxes, right, but there are certain requirements for characterizing someone as an employee versus a contractor So on that side, I would say some of the questions we see a lot in onboarding is, “Oh, is this person actually a contractor?” You want to avoid penalties from the IRS there Also, I think, for a lot of business owners out there, just making sure that you’re making all the payments timely and doing the filings correctly, a lot of people, they either miss those deadlines or I’ve spoken to some employers that go, “Wait, unemployment tax, do I have to worry about that?” Oh, gosh, yes We need to make sure you’re registered with state unemployment agencies So, that’s where a lot of software, it’s going to automate the compliance side because there’s going to be notifications when you’re missing key data points for those type of regulatory things All right, let’s take a look here at some other questions Questions specific to Deputy, seems like shifting time and attendance Derek, you mentioned paper and pencil What are some tips for getting people, both management and employees on board for moving to a digital solution? So how are you starting that conversation? How are you convincing people? – Yeah, I think the challenge is normally because people have done things on pen and paper It actually works It just takes a lot of time to do it Right? So, oftentimes, the business just doesn’t recognize how much time they’re spending in order to not make errors whether it’s Like for scheduling and time and attendance, it could be scheduling someone under overtime or complying with whatever the local labor laws are So, I think the first thing that really helps grease the wheels for implementing is just being really honest about how much time it’s taking I mean, we often joke, but it’s very much the truth It’s like, normally the best, I’ll pick, like, a retail store or I looked at the attendee list, let’s just say it was, like, a vet clinic that’s on Someone, like, your best technician, who’s, like, on time, is a good natural leader People naturally gravitate towards her for questions and, like, leadership And then what happens? That person finds that they get promoted Congrats And then they get the crappiest job in the business which is to handle the schedule And all of a sudden, instead of working 9:00 to 5:00, Monday through Friday, they now have to handle call outs, and weekends, and people’s lives changing And they’re just, like, “What? Is this really, like, worth it?” Right? So I think, you know, if I go back to, like, what we’re talking about, I think it’s, like, really working with him or her, whoever is doing that and recognizing, A, how much time are you spending doing this stuff? And, B, break those down into smaller components And let’s go try to solve one or two of those things Because if you try to just say, it’s too metaphysical It’s too pie in the sky, even though we’re talking about cloud solutions, it’s, “Oh, we’re moving to the cloud.” That doesn’t really mean, unless you say, “Look, tell me all the things that you’re spending your time on.” Oh, interesting Let me break that down into a couple smaller things And let me really understand what the root cause of that problem is, and then go find the solution for it That is typically what we find. It, you know, eases adoption, is because, one, you’re being realistic that you are wasting time with a valuable member of your team And then number two, you have to really assess, do a real root cause analysis of what is the real problem that’s taking place here? Like, I mean, examples we’ll see is like unplanned overtime, right? And so businesses will say We’ll see businesses come to us sometimes and say, “You know what, I want the time clock to prevent people from clocking in too early, right? And we’re like, “Okay, is that what’s causing the overtime?” And then when we look into the data, it’s actually that their employees are not taking their planned 30-minute meal break Right? So you got 30-minutes shifts, 30-minute, unpaid meal breaks that are factored in You have 30 minutes of overage which is about, like, 12% of a 8-hour shift All of a sudden, you know, people are working Not only is your labor up, but overtime is up So, you could look at just a problem with overtime And there could be four or five different root causes That’s what you want to go to the vendor and say, “Look, we have this overtime problem We need to know what it is and how to solve it.” That’s the type of plan that we like to put together, otherwise, it’s just going to come off as being another thing that very busy people have to do, and the business won’t adopt it – Right Great answer there And then question specific to attorneys’ time and attendance Question from Laurie

Attorneys log their time based on 0.10 hours, can time be entered into the app this way or does it always have to be logged as to and entering to and from work time? – On the Deputy side, we do straight time, down to the tenths place So if you have, you know We can input it down to the minute, to the second So whatever you’re punching We also have some rules around rounding if you want to, but turning rounding off and then being able to punch all the way down to the minutes and second And then you can even choose, you know, codes against certain projects or clients if you want as well – Thank you, Laurie, for your question All right Any other last-minute questions? Laurie, you may have had the honor of asking the last question of the day Just checking in the Zoom chat, checking in the Q&A section All right, well, I appreciate everyone’s time this afternoon for sitting in with us Feel free, check us out, deputy.com, onpay.com First 30 days is free on both sides So sounds good to me, and have a great day Bye, everyone – Thanks Have a good week