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hey guys what’s up it’s Patrick from one life journey it is Saturday June 29th and I’m back here at my parents house it’s been a little while since I’m done to work on the van but tonight I’m going to show you how to change your transmission fluid on your Toyota Sienna minivan as you know if you’ve been watching I have a 2004 toyota sienna and here she is and tonight we’re going to do a drain fill on the transmission it’s pretty simple this is the second time I will have done it generally my method for changing out transmission fluid is do one drain and fill drive it for a couple thousand miles and do another draining fill and I’ll call it you know basically flushed and it’ll be good for another 60,000 miles or whatever is recommended in your owners manual and then I’ll do this all over again so let me show you the parts you need to do this job you’re going to need I believe the manual calls for either three point eight or four point eight quarts of oil but I’m going to show you the method or sorry transmission fluid but I’m going to show you the method that I use to where you don’t even need to know how much goes back in and this is because this is all based upon if your transmissions filled to the right level to begin with so what you want to do to start is you want to you do want to make sure that your transmission is on the right level on the dipstick and you can do that in most automatic transmissions you would run the car for a while leave it running on a level surface pull the dipstick wallets in park and check the level you want to make sure you get the right transmission fluid I believe there are two different types or two different manufacturers other than the Toyota type transmission flow that you can buy this vehicle I believe actually I’m sorry don’t believe no takes type Toyota T IV and if it focuses you can see it right there so this is good I believe there is also a Valvoline Tran not trans max but it’s one of those max life or whatever it is transmission fluids that you can use and that’s other than the toyota fluid there’s also synthetics and I just didn’t feel like going that route each one of these here was about 550 item at Walmart that unfortunately they didn’t have the big 4 5 gallon jug so you kind of get screwed that going that route the other thing that you need is a washer and you can get this at the Toyota dealership one of these actually had both of these I think I got for free because you have to be really careful when you go in the service manager thought he knew what he was which one which part I needed and he just came on back and he came back with a washer about half this size and I started walking away and I said are you sure this is for a 2004 toyota sienna and he said oh yeah yeah yeah and then I was about to pay and he ran back out and said no no no no this is the one you need so I don’t have any part numbers it came it came just like this cost three to four dollars from the dealer it’s worth it these are one-time use because they’re aluminum crush washers you have to torque them down to a certain specific torque and I’m going to look that up and make sure I get that right alright you will also need a measuring cup here and this is just a cheapy one I picked up at the dollar store it will measure in ounces and cups and the other side I’ll measure and liters and milliliters which is great and we’re going to use this to to measure the actual transmission fluid that comes out of the vehicle you’re also going to need a set of allen head or hex head whatever you want to call them sockets I guess you could use an allen wrench as well the one we’re looking for is a ten millimeter so you want to make sure you have that handy you’re also going to need a torque wrench if you want to follow specifications just so we can just so we can torque the new drain plug down to make sure the crush washer seats properly and the last thing you’re going to need is a transmission funnel I got this one at Walmart for a couple bucks it’s just a long skinny funnel and it sticks right here in the transmission

filler and it’s not a snug fit you’re going to have to push on it as you’re filling it filling it up and I’ll show you how to do that so let’s start change the transmission fluid shall we alright so first things first we’re going to jack up this the driver side of the car and so get your finest Harbor Freight Jack there and a jack stand since you’re going to be calling under the car it’s very important and we’re just going to jack up this side of the car just enough so that we can slide right underneath there and voila it’s all up on the jack got the jack standard or a good solid chunk of frame back there so now let’s crawl out of the car and see what we’re working with here okay so we got the underside of the car here you want to pay attention because there are two drain plugs on the bottom of this engine there is if we go over this way you see the one right there sorry light problems that’s the oil drain plug so you do not want to undo that have all your engine oil come out and then put the plug back in and double overfill the transmission I have known people that have done that we don’t want to make that mistake the drain plug that we want if you come more towards the driver side of the car is this one right here this is a it’s like an allen head bolt I have a set of sockets that that fits that particular one so let me figure out which one is and we’ll go ahead and start getting the oil out here okay so welcome back I now have my hex head know how well you can see that but it is a ten millimeter ten millimeter hex head so oh my god there was get up on here top her in and remember Oh lofty Lucy already tidy so go ahead and crack this open like that and don’t forget your drain pan oh there she goes she’s starting to leak already okay so get up under here take this plug out there we go I look really clean actually probably didn’t need to do this but it’s good peace of mind only costs oh I don’t know thirty dollars something like that if you’re going to take a long road trip like I am it’s good peace of mind so let’s go ahead and let this drain I’ll get the don’t forget to take the washer as you can see starting to separate remember this is a one-time use washer so go ahead and separate this washer like I’m doing now take it off don’t install the new washer on top of the old washer that wouldn’t be good also if you can see in the middle here there’s a magnet so if yours is all I already cleaned it out the last time generally no 60,000 miles or so in you’ll see if this magnet is kind of oh she’s squirting a little bit there you’ll see that the magnet has some little metal particles that’s okay that’s normal just go ahead and make sure you get your paper towel out and clean all that crap out of the middle there and just make sure that you have have it all nice and cleaned up so let me let this finish draining and I’ll get back with you okay so let’s take one second and compare the old crush washer with the new one this is just kind of a quick y-you don’t really want to reuse it these are the same crush washers I got them from the same place about a week apart and you can see see if we can put them side-by-side can you see the difference in thickness see if it’ll focus you can see that there’s a slight difference in thickness and the hole diameters are different as well if you if you compare it closely so it’s really that it’s definitely crushing down when you torque it to its required specifications so for a few dollars just to make sure it doesn’t leak it’s always a good idea to put a new crush washer on you definitely don’t want to have to take up it’s you know realize it’s leaking have to dump all your transmission fluid out and do this all over again so three bucks good idea okay so if you can hear / see we’re just at a slow drip right now so it’s good enough for me let’s make sure we have one crush washer and it’s the new one on the drain plug

we’ll go ahead and put back in okay okay so let’s move this oil out of the way here very carefully make sure not to spill any of it and we go now got my torque wrench out here I’ve got set to 36 foot-pounds and we’ll just go ahead and put that allen head socket on the end of it and torque it down till it start clicking so okay different angle here there we go like so perfect now let’s go back up top and see how I go about measuring everything out okay so now what we want to do is slowly drag the transmission fluid over to our finest define Washington Post Style section working area just so we don’t get it all over our nice garage floor here and let me show you the steps I go through to measure up how much fluid came out of the vehicle okay being very careful not to spill any of this what we’re going to do is we’re going to pour it in here a thousand milliliters or one liter at time to see how much came out of the car and we’re just going to keep note make a note of how much came out and that way we can put the exact amount back in because it looks like looking at this more than 3 point 7 quarts came out of the transmission which is okay and that’s why I said this works well if your transmission is at the proper level before you start this so if you check your dipstick and it’s right on the level it should be at this is the method I’ve always used works for me you may have an easier method or just want to go by the shop manual as far as how much fluid goes there that’s fine this is just a method that works for me and I’ve never really had a problem with it so let’s get to measure in here let me get a container to put all this use fluid in and we’ll measure it all up okay so I’ve got two empty containers here to put the old fluid into once I measure it I’ve got your Mott’s apple juice Castrol Syntec Joan herre that’s fine just something to dump it into once we measure so funnel in here okay and here’s what I do so we’re going to measure this out one liter at a time so let’s scoot this over here careful not to drop any out and look for some in one liter of time okay one liter we’ll go ahead and put that in our waste oil joke man we’re spilling on the Style section and if I didn’t mention it before this transmission fluid actually looks pretty pretty good it should look like cherry ade is what I’ve been told if it brown change that what I bought the van it looked like it had had its transmission fluid change that regular scheduled interval I was just doing it as a precautionary method I’ll show you the color of this transmission fluid once we’re done measuring everything out so one later one mark just so I remember let’s do it again you last time I did this I remember being like right around four just above or just below okay six four four liters and this is the important part right how much is in the last bit here okay very good just like that you want to get

as much out as you can just to get a good measurement and you can top off with a little bit more if you spilled some on the floor we took it out so now we want to do is take a measurement and see what it says so we have 200 milliliters so 4 and 200 milliliters plus 200 so I just write it down just so I don’t forget and now I can dump this into the jug now what I’m going to do now is I’m going to clean us out with some paper towels and we can begin measuring the new fluid which we’re then going to put in the transmission get a nice and clean just so there’s no contaminants and the new fluid okay like like so so we’re going to do now measure out a milliliter we’re sorry a liter or a thousand milliliters and start dumping in it okay so sorry about that headache telephone call what you could do is you could fill four of these up to a thousand milliliters and dump them in one by one but I realized when I filled this up as you saw this doesn’t pour in very well and tends to spill all over the place so if you want to you can do some simple math and on the front of the jug there it tells you how many milliliters are in a quart and I believe it’s 946 946 so just under a liter so if you add them all up 946 times four you’ll be able to see how much you put in and how much you figure out how much you need to you addict so I’m going to dump this one in and I’ve been dumped three more in and then we’ll do some simple math here and figure out how much I have left to put in so let’s get started put this in the vehicle alright so what we want to try to do here I took the transmission dipstick out make sure you clean it off and put it somewhere safe and we want to take our transmission filler or funnel here and make sure you push it in as you’re filling it up and this I realized may have a crack in it because it is leaking out the bottom great let’s do this quick try not to spill any up and I’m spilling it not good now we’re going to do is we’re going to hold this more upright and see if we can pour it in slowly there we go okay make sure you push it in sorry push the funnel line I did spill a few drops that’s okay we’re going to need to top it off a little bit anyway make sure you clean up get it all nice and clean you don’t want this stuff everywhere cause it’ll just attract us alright so we’re going to go ahead and start filling this thing up here all you want to do is you want to take the funnel here put it in the the dipstick tube start pressing on it you know keep it in there because if you just kind of lightly push it in it’s going to all spill out the bottom here and you don’t want that so what I’m going to do is I’m going to start cracking these open and that way I can just grab them with one hand and fill them up fill them up so let’s start doing that all right so put the you’re on your tube here and go ahead and dump it in you okay four quarts and – a little bit that I spilled let’s do some math and see how much I have in there make sure you put a paper towel on the end of that like so just so it doesn’t leak out all over your car or under your exhaust manifold or somewhere so we wipe off my hands he’ll do some math all right so we did some simple

math here each one of these is 946 milliliters here so we got 946 it fill focus 946 times four is three thousand seven hundred four milliliters I need 4,200 so we did some subtraction for you two hundred last thirty seventy four equals 416 so I need 416 milliliters in the end the dipstick there to equal what I took out of the van and that’ll be that’ll be a good starting point I know I spilled a little bit but that’ll be enough for the transmission to start cycling some through and we can take a better reading and see where it is on the dipstick at least it won’t be extremely low and foam up or anything like that so let’s go ahead and put 416 milliliters more in there and see where we’re at all right so I got a new little cup here hopefully this one’s not correct – it’ll probably leak but I have no choice I have to measure so get the milliliter side out here this one was already open from last time see how much I have in here just over 300 let that drain and I will crack up on a new one get 416 all right so we are just over 300 all right so I did spill a little so we’re at 4:30 something like that 430 milliliters which could be good we can start there anyway and we’ll see where it’s uh so let’s go ahead and grab the funnel again dump this in there okay remember down press on the tube there and we’ll just dump this in well that was a lot easier than the last time last time leaked everywhere that was no fun try to get as much out as you can okay and that’s not let this drain in for a little second or two okay so now what we can do is we can put the dipstick back in make sure you clean it off so there’s no dirt dust grime whatever on there so now we’re going to do is go back inside the vehicle and start it up and cycle it through all the gears and what that’ll do is that’ll get all the fresh oil that we just got cycled up through through the transmission in each of the gear valve bodies so let’s go ahead and do that okay so here we are in the van we’re going to start it up and we’re gonna cycle through all the gears okay let it cycle through for a minute or so then we’ll start cycling through all the gears okay so you want to put your foot on the brake and what we’re going to do is go all the way down so we’re in park now turn the lights on for you Clark keep your foot on the brake reverse neutral drive and you want to feel it engaged it’ll it’ll kind of pull again it like you’re pulling forward you know you just shifting the drive right on four three two and low and slowly go back up I should feel a pull into reverse back to park leave it there for a second okay keep your foot on the brake one more time sorry mr. Gere back to park alright so I’m gonna do this one more time and then we can take it for a quick ride around the block and check the level all right so we’re back in park I’m just going to do a preliminary check right now I’m basically going to pull the dipstick wallets of all the engines running here and see if we can get a reading all right so we’re going to go ahead and fall dipstick and we’re going to clean it off the first time and we’ll put it back in

and let’s see if we get a reading okay so it’s at the bottom it’s between the hot and cold which is good for right now because the transmission is not hot but that means that there is enough fluid in the transmission to drive around the block and heat it up I don’t know if that shows up on camera there it’s about right there sometimes you’ll have to dip it in and check it out a couple of times just to kind of see where you’re at yep right here in the middle so that should be good enough to drive around the block let’s drive around the block we’ll come back and see where we’re at all right it’s not what you want to do is you want to take her out for a test drive and you just basically want to make sure it shifts through all the gears nicely you want to drive around for about 5-10 minutes and get it to up to a temperature speed where you can shift through all the gears and then we’ll go back and check the check the fluid level and see where we’re at all right so so far it seems to be shifting through all the gears okay which is great no jerkiness felt nice okay so that was good all right so what I’m gonna do now I’m um I’m not on public road so I don’t recommend holding your camera while you drive around on public roads so I’m going to go out in the public road now I’m going to get it up to you know 40 50 miles an hour that way I can I can test and make sure it’s going through all the gears properly then I’ll see you back at the garage and we’ll check the level all right so we’re back in park I’ll meet it up we’ll just stick out see where we’re at wipe off the first one okay actually looks pretty good show you what we’re at okay so we are about at the bottom of the hot mark here sometimes you got to flip it over and see yeah at the bottom of the hot mark maybe just above the hot mark so it could use a little bit more okay so it looks pretty good here you can tell right there in the middle of the hot hot mark on the back sometimes the front gets a little sloppy up and down the food there but it’s right in the middle of a hot mark that’s okay and what I’ll do is I’ll go ahead and leave it there for now and I’m going to bring my funnel and my excess transmission fluid with me and that’s it the next week I’m going to just kind of routinely take a pic a check and see if it settles or raises it all and I’ll know whether I need to have some okay so thanks for watching guys that is how you change your transmission fluid in your Toyota Sienna minivan I hope this was helpful to some people I realized my initial method didn’t really go as planned because it leaked out of the measuring cup and it kind of spilled all over the place but in the end it worked out okay just how to do some simple math that’s all so yeah so like I was saying before I’m going to drive it around for you know maybe the next week

or so just as long as there is it’s close to that hop mark you don’t really want to be over but a little bit under would be okay for for most vehicles not a lot under you know but right around that mark that bottom mark is okay it may raise a little bit it may not I’m going to do some errands tomorrow and check it out if it’s still the around the bottom of the hot mark I’ll just add a little bit yeah very little bit at a time at a time while it’s running and then you check it again so anyway that’s how you change your that’s how you change a transmission fluid in Toyota see in my van I like to run all the words together there if you can’t see I am very sweaty it’s a very hot night it must be actually well my little thermometer here says 91 degrees right now so it’s kind of warm so I’m going to cut the video off here thanks for watching guys if you have any questions feel free to ask I’m sorry if I missed anything thanks for watching

alright hello everyone I’m Dennis the director of Industry Relations for those of you that don’t know me tonight we have a full evening for you that’s a mix of different a bit of a show-and-tell so we’re really proud of what the students have put together but we also want to make sure that you get a sense of what the Masters of digital media program is all about as well as the the ways you can connect with us in the future both through finding talent and interns and employees to looking at partnering with us on projects or many other connections that are possible but I want to lead off the evening with showing you not just what I say about our program but what some of our past industry partners have to say so this is a first reveal of latest and greatest from some of our industry friends so here we go not working with the Center for Digital Media a few years ago I have collaborated with CBM on two projects when the opportunity came up to have a project with the students we jumped at it we became involved with the CBM program through our collaborative partners that new we are removing in towards some pretty elaborate interpretive programs like all their fresh ideas and all of this emerging technology it’s really great for that sort of ideation and the development of prototypes some of those things that may or may not you know happen on the day to day the company like ours what really stands out was the team that was put together to tackle some of our interpretive plans they got what it is that we wanted to do extremely professional extremely aware of confidentiality zat that time surrounding the property before who has been officially released to the public we find that people are able to work and able to contribute you know in a really positive way right from the beginning and from the research side the scientists also you know find it’s a really refreshing experience to work with you know such wonderful group of students for any business that wants to prototype I want to explore new ideas new revenue sources it’s a great opportunity to work with an amazing team of students who are passionate what they want to do it’s a remarkable group of young men and women that have come together we have a common goal to develop digital media tools and test them we’ve hired a number of graduates you know one of the benefits from the program is that we get to know the students and they get to know us so I think we have eight or nine graduates working with us here now we’ve hired MDM students and we contract MDM students and so that again speaks to the success of the program that that they come in with their ideas but they also come in with really well-defined skill sets the collaboration with CDM is actually very very successful as far as far as I concerned and make no mistake they had some real challenges to to overcome and they did that did so in a appropriate professional and timely manner and we’re pretty excited about it absolutely I would do another project with CDM yes it’s a fantastic program to partner with and and they’ve aided our business in in several different ways and yeah it’s certainly our intention to continue working with the CDM and we’d like to say thank you to the entire team and faculty at CDM you guys are cool all right we’re cool okay I’ll take that so first up I’d like to introduce you to dr. Richard Smith the director of the masters programs is it to say a few welcoming remarks thanks Dennis so I really have not very much to take up your time this afternoon I want to get to the agenda which is really just showcased the students this event like many such events would be completely impossible without an enormous amount of volunteer labor the staff the faculty members there’s back there and of course all the students have worked enormously hard so I’m really grateful for that and very proud of what what they’re going to be showing you this afternoon which is just really a subset of the small part of what they’ve been doing this past year I am I’ve been here in an hour for years and this is by far the biggest event i think in turn out and students that we have in projects you can see you’ll see the

hangar is sort of everybody’s in their very tight this time it’s there’s a lot of stuff going on now and it’s it’s really really exciting to be here this year and so I just wanted to want to thank you here too for coming here it feels kind of like being I don’t know the dad at a wedding or something it’s just like oh I can’t wait and I think one thing to look for and you could see a bit of it in those videos is that these students for quite often are working really hard solving other people’s problems which is a big challenge when you’re moving from a student life to a professional life is to thinking about things from another person’s perspective and how to solve those problems and and i encourage you to dig into that as you have your conversations with them this afternoon and and basically lastly like maybe like me you’re the rest of you are sort of nerds and geeks and a bit shy and heart it’s hard for you to start a conversation so we’ve asked one of our students who come up and start that conversation for you introduce herself and our program and maybe you can use it as a starting to further conversations this afternoon our China thank you hi my name is Archana and I’m here today as a representative of my fellow students with a very interesting Bunch were from all over the world we speak 15 different languages 16 if you count American English and we’re also very diverse when it comes to our skill sets we’re artists animators programmers managers sound designers and we’re all here to do the master of digital media program so what is this program anyway and how can a single program cater to the needs of such a diverse bunch of students I’m going to try and answer those questions from an insider perspective the first day that we got here we were thrown into this insane melting pot of people and the first thing we had to do was self select teams and work on a 48-hour design jam with people whose names we barely knew it was very stressful and a lot of us felt completely out of my element but that’s the whole point we put into this environment so that we learn how to cope and we did we figured out what each of us in the team did and how he did it we figured out a common vocabulary a common ground that we could all work on and somehow we got the job done but for all that to happen and to happen well we all needed to start taking one very important first step we needed to start learning about ourselves for example I learned very quickly that to be a better project manager I need to be more patient what I’m trying to say is we’re all basically doing a masters in know thyself first the I than the US but isn’t that what’s important to do well in the digital media industry this industry is constantly changing and if each of us are aware of our own strengths and weaknesses and we understand the people that were working with then we’re bound to be successful all of us here have worked on at least seven different student projects in different teams and it isn’t so much about the output of the project with the process itself in short the journey is the reward I know I made this place sound like a Buddhist monastery but I assure you we have a lot of fun here we learn we teach we build we break sometimes literally we’ve worn out a few 3d printers but at the end of the day we’re better people for it and we’re better professionals Thank you Thank You Archie so with that we want to take you through a little bit of a the MDM journey here by showing you an example of one of the the projects that the students tackled in their first term with us so with that I’d like to welcome to the stage team exquisite corpse hi everyone we are really excited to be here today and sharing with you as the very kind of first team up here a project from our first semester and the brief for this project was to consider a real world challenge and create a digital artifact that would solve it including a narrative component so as a group we are artists where designers

were coders we are Omar Kwan Joyce Carolyn myself I’m Paul and we we really wanted to tackle a project that would allow us to think critically we knew that we were going to have industry projects further along in our time at the CDM so we want to take this first opportunity really kind experiment do something a little different when we started to think about common interests we started to look around our space and what we saw were little pieces of inspiration we were leaving behind for each other little drawings little messages things on the table and it really got us thinking about the way that we share social content and the way that we share it right now in a very familiar public way we started thinking about as a closed group of 50 for people who are always at the school very diverse group of people with unique thoughts and perspectives on our time here how we could share that experience with each other potentially in a private space and a space that really reflects our time here and so when we were reflecting upon kind of how we tend to use social media and these and these type of tools we thought about challenging ourselves like what happens if you if you try and build something that’s anonymous in nature and something that is temporal that the stuff disappears over time and as we’re having this conversation Kwan reminded us of this parlor game called the exquisite corpse and for those of you unfamiliar exquisite corpse is something that’s drawn on paper you fold the paper in a certain way so the first person starts drawing something covers it up passes it to a second and they continue the drawing without seeing what the original written and it’s passed around at the end when you open it up you have a collaborative piece of art and so we thought how can we take that concept and transfer it into the digital space and so one of the ways that we thought to do that was through a grid the first kind of prototype we did was actually a paper prototype so we took different pieces of paper and we cut them out to different sizes put them on a whiteboard and place them around the school and watched how people interacted with it we had simple instructions to destroy and repeat and for three or four days we left it in the space to see people create and collaborate with one another and what we saw was a really positive response to the concept of exquisite corpse and creating together on a grid to the next challenge for us was to start thinking about how do we bring us into the digital world and something that we really wanted to do was consider some of the digital technologies that are very kind of prevalent and interesting and popular right now so some of the technologies that we thought to use we had a pretty complex kind of timer system that used WebSockets we had we used a fairly abstract database system using DB and we also really wanted to deliver using augmented reality however as many of you may know the challenges of augmented reality to get it really stable was it was a bit of a challenge for us we really wanted to project a giant billboard outside the CDM that was invisible that you could only view through looking through your phone in the end we ended up abandoning it as the delivery method and just projecting it within the CDM itself we would love to invite everyone here to actually participate in exquisite corpse tonight as a reflection of your experience here and collaboration with each other in this space so in order to do that we’re actually going to walk you through the back end a little bit so you can see how it works and also to show you a little bit of the thinking behind the build so Joyce is just logging in right now we all kind of a secret code to get in because it’s designed for the 54 students here at school so the Red Square you see here is the one unlocked tile so this is the starting point for the exquisite corpse so if Joyce selects this square she’s then given a canvas to draw upon so she can either draw or upload an image she can scale the image if she wants so she draws her image and then when she submits it yep don’t forget the eyebrows she submits it the adjacent tiles around that tile then unlock allowing Joyce to then continue her drawing if she wants or inviting someone else anonymously to add to her drawing it and then those subsequent tiles unlock and so on and so forth if the corpse is left dormant for a period of time then it all freezes up and a one tile is randomly selected as a next starting point so we’re going to show you a little video now of a time lapse of the corpse at work over a period of time so over the course of three to four months we projected this experience out in the hallway and we open it up for all 54 students to participate in and what we saw was over 4,000 different unique images pieces of content little messages that we left for each other all throughout the day and night it’s really interesting to see how people started using it initially it started with a lot of imagery but eventually it kind of transitions itself into a lot more drawing and eventually people even started playing games on it it’s just really interesting to see and there were challenges in it there were controversies because it was an anonymous thing but ultimately it was a really interesting to see how people could actually use a grid of this nature to tell a story so we would we really like to try to get you guys to try it out in the hangar so we have it set up for you on behalf of all marwan choice carolyn and myself paul we thank you for coming today we look forward to talking to you more about some of the projects we’re involved we do some kind of the

non-gaming crew so feel free to come in and chat with us in the hangar thanks Thank You team exquisite corpse so that was an example of one of the projects these students that join us in September not knowing each other not knowing two others names quickly bonding figuring out how to draw on their skill sets and bring out the best in each other and lean on both those the creative freedom that that brings as well as the production management the time constraints the documentation all all everything really setting them up for what you’re about to see now so in the second term so from January until April this is our the term where many verses well all of our students tackle a real world challenge with a client so tonight we’ve picked a few different examples of a variety of different clients ranging from entertainment to museums to you name it you’re going to see a taste of a little bit of everything because digital media is touching everything and with that I’d like to welcome to the stage our first project team from our second semester The Vancouver Maritime Museum hi everyone my name is Eric and I am part of the one of them a team from the Vancouver Maritime Museum so the vancouver Maritime Museum came to the CDM last term and they gave us the opportunity to tell the story of the RCMP st. Roch a very famous ship that was one of the first vessels to take the Northwest Passage into the Arctic and what they wanted to do was create an exhibit that was interactive digital and engaging and it basically had to tell the complete story of what the crew and the ship went through in this two-year journey so we got together as a team and we started thinking well how can we tell the story so big and so vast with one single artifact and then we came to the realization that in order to probably serve the story we had to break it into two standalone digital artifacts first off the first part of the story we’re going to tell it using the wheelhouse experience which was an actual built to scale replica of the wheelhouse in the st. Roch so users can actually board the ship drive it and experience and feel what the crew went through in their passage it would see animals that would see water and have also impending danger like crashing into ice secondly we split the second the second experience was a touchscreen experience and it serves the story and the exhibit in two ways the first one was it would allow us to complement the narrative because the wheelhouse wouldn’t allow us to know more than actual drive it so then the touchscreen will allow us to know how the crew lived how they survived what each part of the boat was and it also finally helped accessibility some people were not going to be able to physically board the ship I don’t know if any of you have been to the museum but also the ship has some areas that are not allowed for general public so the touch screen would allow you to actually experience the interior of these areas so once we had all that figured out there was only one more thing to do and that was built the prototype and Brian’s gonna tell you a little bit more about that hiya so in order to meet the challenges of telling the story of the st. Roch we turn to a number of hardware and software solutions most notably though while the bank while the wheel has experience isn’t a game in the traditional sense we still turn to a game platform to create it so we built the wheelhouse experience in the Unity game engine and this allowed us to create a whole 360 virtual world that was in 3d and that was interactive so that it would give people a game-like experience even though we were trying to really teach them something and you know and then on the other end of the spectrum while we’re dealing with things digital here principally we also managed to incorporate some physical real-world objects like an authentic ships wheel and a telegraph that had been salvaged from old vessels so we were really tying digital in with antique physical objects to make the best experience possible when the museum came to us the written description of the project imagined that we would just be creating the digital assets that someone else would eventually mount on the screens after we had wrapped the project but in the process of creating those digital assets we began to solve more and more of the hardware challenges involved like you know the computer hardware or how to control the ship or audio visual challenges like displaying on screens and installing a sound system so before

long we had actually what we ended up with was a full-scale prototype that is very similar we hope to what the exhibits going to look like in the museum and as you’ve heard here and elsewhere tonight prototyping is actually a very big part of the program here at CDM but i think we use this to particularly good effect in this project we use prototyping in three main ways the first was to sort of just visualize the environment we were developing for so that you know we were able to take the experience out of people’s laptops and put it in a simulation of what the real exhibit was going to look like and with that allowed us to make for a much stronger product and the second thing we use prototyping for is to solve problems so for us some of the biggest questions around this where how fast should the ship move how responsive should the steering be how much resistance should be on the wheel we were able to by getting people into an actual physical replica of the experience we were able to get answers to those questions in quicker and more effectively than we would have if we were just treating it simply as a digital product and then lastly we use prototyping just a sort of set mood we wanted to create an environment where people could actually feel what the exhibit would look like and this had some neat effects you know started to just sort of build excitement as the thing came together and higher and higher resolution to build excitement here in CDM but also it built excitement you know with the folks at the Museum the staff really enjoyed seeing it as it started to come together they were getting a bit excited about that but it also opened up the doors for them to have some conversations about it with people like their board of directors or some of their important patrons so you know one of as you’ve also heard one of the guiding principles here at CDM is that we’re looking to use technology to solve real-world problems so it was at that moment when we realize that our project was being used as a in fundraising discussions that we realized that you know we were on our way to solving more than one of the museum’s real challenges so with that that’s our project we definitely invite you all to come check us out in a hangar you too can navigate the Northwest Passage we’re kind of in the back corner and you can steer the ship all you like but then I would be remiss in not also inviting you to please come out and check out the Maritime Museum they’re over in kits and you’re invited at any time but certainly at the end of next month we are expecting to see two new digital exhibits on display so we hope to see you there thank thanks guys so yeah that was a one of the examples of the projects from January and it happens that that project was very successful in that we’ve continued to do a part 2 so we have a current team working on a project with the Maritime Museum as well next up to the stage I’d like to bring up the team that worked with work at play so please welcome this team hi everyone so as you said so we are team revision my name is Darren that’s El nilesh Thiago and Henry so what are we going to talk to you about today we’re going to talk to you about what we actually created which was a game it’s a top-down multiplayer game with a twist it’s actually utilizing two screens simultaneously and to give you a bit of a sense about how this game is played we’re going to show you a little bit of a teaser trailer alright so that’s kind of a bit of a sense of how one would play that game but the client as you mentioned work at play David grata news the CEO there a digital marketing agency and they actually tasked us with solving a specific problem with second screen games and that problem was could we manage our users attention effectively to give you a bit of a sense of the process and how we actually got to the solution i’m going to hand it over to Tiago alright so how did they manage to

create a second screen game that was at the same time fun and engaging and not frustrating well we went through in agile process and that was really fast we had a developer a really great one from Denmark called tour he helped us build nearly 50 durations of our product and we got to test every single one of them in our daily basis and we also did a lot of testing inside the cohort itself so we set up the game here in the classroom we got our classmates the staff anyone we could to play this game and experience our version of the second screen and also we had the freedom to experiment creatively which means we were able to iterate over anything we wanted we got to improve our mechanics we polished our graphics we manage our balance in the way we wanted to end the way we were trying to and that was really helpful for us and we wouldn’t be able to do it otherwise otherwise without this without the programmer but we had a few challenges along the way and the first one that came up for us was time as Darren mentioned David is a busy CEO so we had to manage our time with him tightly and we so we had to set up every single meeting well in advance and make sure that everything was in progress and he was aware of it our second challenge was the info median mechanics the second screen and this was really challenging for us because we didn’t know what it was we even heard it heard of it very little until we got here and this broad is another problem which is complexity and when you add a second screen to the you increase the cognitive load on the players so we had to find a way to reduce the complexity of the game while making it fun and not making this the second screen only a confess only a controller but a device that you can actually see the events in the game and interact with it so what were solutions for this first of all we set up every single meeting where well in advance we had a very direct communication with David and all our emails were exchanged almost daily we send him every single detail that we wanted our agenda was built collectively so he was aware of our progress at all times also since we were introducing this unfamiliar mechanic we decided to do a lot of testing and we did both internally in our daily basis inside our team and we also did it here in the classroom we gather all the game developers game designers anyone that loves to play games to just give us the feedback and that was extremely important for us and the good part is that we ended up creating a tournament and this tournament was only to see if people would have fun and they actually did so we 3d printed a trophy and created this small little game here in the classroom our classmate Joey one and in the end everyone was cheering everyone was having the fun that we were expecting them to have so it was really helpful for us and everyone had a good time it we also had to got to present the game at work at play we had the staff play our second screen game they got to give us their feedback from their perspective and they really helped us build the entire experience so we learned a couple of things over these 13 weeks with this project and the first one was do your research learn what other companies did what’s their experience and what’s their intake in a second screen game and we got to see what happened to them like what what they did and what kind of traps can we avoid when you’re building in this kind of game with this kind of mechanic also we learned that we had to plan our objectives clearly and early and so we have we had an extra time to polish our idea to make it better for everyone so every single person in our team shared the same vision so we all could move as fast as we could and produce as much as we could and in the end we learned how to play with users attention between two screams and that was the entire goal of this project so we actually were able to manage the users attention making them looking up making them look down whenever we wanted to and that was through a lot of testing a lot of a lot of things happen during this project in the end we created a white paper and we delivered it to our clients so he has references for future development and we were really really happy about this project so yes we’re really proud of the game that we created and we’d like you all to have a chance to play it yourselves so we have a little booth kind of set up in the hangar as well and feel free to flag us down throughout the night or just come by the booth and just

see how it goes so thank you so much for your time and enjoy the rest of the show thanks guys so now we have another project example from the the second term also in the agency space but tackling a different problem the world of marketing automation so with that I’d like to bring up the elevator strategy team hello everyone we’re Team ego I i am laying Amla video and audio designer for list project and this is Camilla our project manager and thus chaining of you I in u.s. designer and there is a Lucy our content manager we have nality member who is Chris our developer at the beginning of the year Timmy go I was brought up together saw a real world problem we worked with elevator strategy which is advertising agency to create new marketing automation solutions for Leo clients to you to Canada we started this project with identifying what province existing in the current marketing automation solutions the current marketing automation solution is using software to send emails check users researching history and pop-up advertisements on social media pages so the technology is existing but isn’t used creatively on user disengagement is a consequence of the lack of creativity which results in companies failing to share customizing information based on users needs so we did a lot of research analysis and brainstorming we find that Kim process is one of the most effective way to engage and interact with users then we decided to create a game if I experienced this hi riders high rider is the online interactive driving experience if provider personalized and engaging experience for users and he also helped to you de and the Toyota dealers in collecting user data promoting car features and converting leasing cells now I’m very exciting to show you a video demo for our prototype we open with an eye-catching video and a greeting to the user at this point we make the first ask and give the users a chance to share their email address the user can choose the model of vehicle they’re interested in taking out for a drive here users can also choose the color of the model that they would like once the user is happy with their exterior choices we move to an interior view to give an idea of what sitting in the vehicle will actually feel like once the users decided where they’d like to take their vehicle for a spin we put them back in the driver’s seat in the same vehicle they just customized along with their drive through the city uses our challenge to manage their speed and fuel consumption by following recommended hybrid driving practices there are three pre-selected stoplight locations where we take the opportunity to quiz users on their hybrid knowledge we’ve put educational videos together to speak to three key hybrid teaching areas that were identified as priorities during our research acceleration versus conventional vehicles how to use regenerative braking to your advantage on how switching between gas and battery power is handled automatically by the vehicle getting questions right will yield bonus points towards the users final score at the end of the journey great job you have reached your destination when the trips finished users are presented with a summary of how they did when they continue their presented with our commute consumption calculate the ask here is for their typical trip origin and destination locations the immediate payoff for users is that they get a summary of typical fuel consumption rates and savings over a period of time users will also have the option of sharing their journey on popular social media channels we really appreciate your time okay so this is the prototype we’re building these 30 weeks during the process we met some changes after we defined our solution the first difficulty we faced was how to use it properly because it was not simply creating a game we need to apply this gamification to marketing strategy thus we used customer journey map to help us understand the story of

users experience and create a possible scenario that we can enhance the experience through our product this is a typical caballo journey we analyze it and we decided to use high riders in consideration stage to deliver our value Tula users by detailed information about Toyota hybrid cars as well as providing in interaction and engagement in this stage the second Singh words because we are going to use this product as a tool to get a user data so how to avoid making the use of you uncomfortable well why well we ask for the information becomes a challenge e so we did interviews and online service to figure out the best way to solve this problem in the survey we try to determine a comfortable level of a user to share their information like email address and when issue occurred during game as a result we were happy to find out that the users are willing to give their email address at the beginning of the game not just quit this game this world too many changes we met during the design process talking about letting dynamic we will start working we know we were right people because we are marketing experts designers and developers at having virus skills to make this project completed however we had a patent programmer crees who can only be here two days a week but we still got help from Allah programmer Elise cajon which was a great collaboration in CDN with all these challenges we are happy to have this final product and had a great experience and learn a lot from this project we would like to thank cdma our client for giving us this opportunity to developing this product for their clients errata and we want to thank all guests here too for listening thank you thank you so next up we have a team that worked with one of the franchise’s that I’m a big fan of so for any reboot fans in the audience I’d like to bring up the team that was working with Rainmaker entertainment please come to the stage team guardian I know their team name team guardian hey my name is Lenny Lou and with me it’s my teammate Carlos Friday last semester we were working with our clients bring my car entertainment accenture and indigena I’m a project of developing a second screen experience for the new reboot show but our sings our projects you’re under NDA rather than talking about the product we made we’d like to shell the working process of the last six months with you but first let’s begin with a video from our client what was it that we were going to do and create and what we’re going to end up with I think was an unknown in the start and at the end of the day you don’t expect something that’s necessarily tied around a school project to end up being something that becomes commercially viable I think that really is a great actor attributed to the team itself the team was able to get my attention and they got attention by the great ideas they brought on most of them from the industry who are passionate and what they want to do have a goal of what they want to achieve and the ability to align the goals of what we want to achieve as a company with their goals and make them work through a project was fantastic so they had a passion it wasn’t just about executing something for a school program or a grey and it really was a passionate about seeing this thing realized the collaboration ideas that the team brought to the table just made it a really fun fun project and I think fantastic results at the end before we go any further please let me introduce my teammates Maddie Alex Jason and Carlos who had great honor of learning from also express our great thanks to our faculty advisor internet and Dave I can still remember the excitement of the moment I caught that one page description of our project we had really clear clear goes to achieve develop a second screen experience to enhance the engagement of the audience make sure it appeals to kids and also deliver and

polished prototype at the end of the semester but when we sat down and discussed with our client what exactly you want us to develop we got an unexpected answer they said we can develop anything we want anything so suddenly we got a world full of choices and we had no idea what to choose so immediately we rushed back to our project room and start brainstorming we’re doing my maps and lists and all kinds of research and it was all very chaotic at the start so we knew we had to set some structure around our brainstorming so the first thing that we did was we didn’t worry about how an idea would play out in the long run we didn’t worry about the scope of the idea or even really whether it made sense in a second screen experience or not we if we thought it sounded cool as a team then we went with it we wrote it down and moved on another thing we did was we looked at the skill set that we had on our team a lot of us on the team really liked video games and we even had game industry experience on the team so once we realize this we really started focusing our brainstorming on games and we started coming up with a lot more ideas that we enjoyed as a team including the one that we went with through the duration of the term so going into our second meeting with the client we have all these ideas but we’re not sure which ones the client is going to like so rather than just show them one idea and hope that they enjoy it we showed our client three different ideas and rather than just ask our client to pick their favorite we asked them to tell us what they liked and disliked about each one and the great thing about this was that we could really get into the mindset of our clients they talked through each idea and we could begin to think like them so that in future brainstorming sessions we could predict before the client even saw the idea whether they would like it or not so after the meeting we started moving out of this ideation phase and into more of the building phase and the thing about building an agile is that things move quickly like really quickly so there’s a danger that comes with working in a fast-paced environment like this and one of them is that people will constantly be coming up with ideas that threatened to blow up your scope so whenever a new idea came up like this we didn’t actually worry about it we took these new ideas as a challenge to see how far we could push our project I don’t mean that we just stretched the scope every time we got a new idea but we always looked at what bits and pieces we could take and implement into our existing scope and if not how we could add these ideas into later iterations of the project so because we had this open mentality about new ideas but we also kept the strict hold on our scope and kept it manageable we were ultimately able to over-deliver to our client at the end of the term and what that meant was our client was really happy and they asked us to join them for another term of the project so here we are in term two with a new team and a new set of skills ready to tackle a more focused look at our second screen experience and the only reason that we have this opportunity in the first place is not because we avoided running into any challenges in term one but because of how we handled those challenges once they were already there thank you thanks guys so we’re on the homestretch of the presentations here but i want to set up the stage for this last and final presentation by mentioning that the client for this last project was actually alumni from from this program which is a proud moment for us it’s full circle of life now we produce grads they go off into industry make their own companies hire our grads and ultimately ultimately come back to us as a client so a circle of life so anyway you may have noticed this box at the front here they’ll give you a little bit of context to this and welcoming to the stage the last and final formal presentation of this part of the evening team out of the box Thank You Dennis oh it’s been a great afternoon we’ve seen some amazing presentations like it’s been impressive so hello everyone we are team out of the box and this is what we developed in our last term so I’ll introduce my team first I’m gonna thought I knew I’m the product manager for this team here is Jessica who worked in client handling and concept development we have Omar who worked as project manager and programmer for the project we have Marcelo who was a

technical artist Joey who worked as character artist and way who was the programmer so the task that we were assigned with was to create a digital artifact that could best demonstrate features of Hollis so what’s the features of this amazing device that we see over here as you can see it’s a three-dimensional display so people can interact it interact with the device from all the four directions then another important thing is it’s to bring people together while interacting with the box so a lot of times we are interacting with screens and we are just kind of drawn away from the real world and so this box allows multiple users to look towards each other while interacting with the box so to showcase these features we thought about a lot of ideas we rapidly prototype a lot of ideas amongst them and we finally single down of the on the idea of creating a holographic home assistant and here’s a short video about this I the assistant that we develop allow me to introduce myself I am the first ever holo assistant on earth let me show you any pathetic situation of a future case scenario of a family using holes hey yo me do I have anything in forum for today today we is scheduled to plan the food and drinks could you check grocery deals online I have checked and there’s a 10-percent discount in beef and pork at safeway Twitter shared list and send out to Monica and me I will email you a list of deals and a list of groceries to your app right now so this is the assistant that we created if you only had seven weeks to build this idea and some of the technical features of this assistant is it has voice recognition and synthesis built inside it then it’s Internet of Things ready so users can just send in commands and then they can control their house appliances then it has multiple productivity apps integrated inside it such as calendars and reminders allowing family members to work collaboratively to do their groceries or just cleaning their house then another thing that we wanted to focus from this assistant is we just didn’t want an assistant that’s all about work we wanted to create an assistant that also entertains family members so we create an assistant that has a personality of its own it sends in jokes it plays music it entertains during the parties by dancing and so we have a bunch of things that we’ve implemented so what were the design decisions why did we build what we built first and foremost we wanted to create an assistant that’s approachable so if this box is to be placed in the houses so there would be kids and seniors ranging in different ages interacting with the assistant so we wanted to create an assistant that could appeal everyone second thing that we wanted we implemented by this assistant is since Hollis is a new product we needed to create a product or an assistant that could appeal the early adopters so once we think of holography we think of Star Wars so we made this assistant look a bit like r2d2 so it kind of triggers that sense of nostalgia in people the third point the third important design decision that our team took is we wanted the assistant easy for future teams to develop and that’s why we have we had a few project like deliverables the first deliverable that we gave to our client was a fully documented and well-structured unity project along with the unity project we gave an elaborate documentation which included roadmap for future developers to build on the idea we not just created an assistant but we’ve also created an IP in the documentation we have written down the background story the world about the character so that in the future if h plus technologies decide to build a game or an appt revolving or even merchandise revolving around the character they could build on top of it and finally the most rewarding part of the project success we were very lucky in this department like we’re glad that our client really like the product that we did be delivered to them so much so that

our project has been mentioned in h plus in hollis latest kickstarter campaign they’ve been having an amazing kickstarter campaign just go check it out and on top of it they also invited us to present Oh me or the assistant that we developed on their Kickstarter launch party and this was a very rewarding experience a proud experience for us as a team and yeah thank you guys for listening to me and I hope you guys have a great evening come meet us we have our assistant and hollis in our booth and we would be happy to answer any questions or suggestions you guys have for us thank you thanks Jenn dar all right so yeah we’re in the home stretch now and I know there’s some fantastic things awaiting for us in the building next door but with that because this is a student event i do want to bring up a student rep to give you some context as to what’s next and what what to expect from these guys so please welcome David to the stage good afternoon in behalf of the cohort I wanna say thank you for coming here today it looks like a full house and we’re really excited about it and we also want to say that what you have seen right now is a demonstration of what happens when a set of multicultural students come to Canada and solve real-world problems 444 things that matter to people and what we have built you’re going to see here today and the process that we have been through we are very important and as our China has said our part of the journey and is the most important part but it is now time for you to experience the things we have built so we’re we’re glad to show it to you in the building next door called the hangar and the gorgeous lady called Jeanette is going to be in the door right there she’s waving at me hi Jeanette sup so gorgeous so if you if you follow her you’ll go to the hangar and there you can have fun with some of the things that we have build games experiences and any digital artifacts that you might find interesting and might be very fun to play with so see you there thank you so much oh and remember there’s a barbecue and there’s interest drinks so don’t be afraid don’t be afraid thank you very much alright so as the man said the door is opening to the back the bar is open the BBQ is there any questions that come up about these projects or students seek me out or any of the faculty in this building thank you again and we’ll see you in the hangar you you

What’s going on YouTube? So one of gmc’s consistent top performers has been the acadia and so far this year. It’s on pace to set a new sales record But GMC isn’t just basking in a success But instead this year is extensively renovating the Acadia Denali in all the ways that matter luxury performance tech and utility That’s why we’re out at Don Franklin Buick GMC today to check one out and of course if you’re in the market for any new Buick or GMC Make sure you stop by their dealership or visit them via their website, which we provided a link to in the video description So with all that said let’s see just how much better the new Acadia really is So getting things started with the exterior design you would be hard-pressed to even recognize that this is the same vehicle up front GMC has totally scrapped the previous fascia and replaced it with this much bolder and boxier front end Now this being the Denali does mean we have the most eye-catching grille design being totally chrome But of course the lower trims like the 84 will come with more subdued designs Turning to the headlights This is the other huge upgrade since every model now gets these slender full LED lights Whereas the previous Acadia was not available with LEDs at all They have a very premium look to them with three crystals surrounded by a bracket daytime running light and turn signal plus LED fog lights below Now heading around to the side and back this is where you can finally tell that this is actually a Refresh and not a total redesign That’s not to say there are no changes. It’s just that they are more subtle like the larger and now fully LED taillight you The lower bumper has also been revised to body color instead of Chrome though. It still integrates dual horizontal exhaust outlets So overall, this was a very effective refresh design wise Since it not only fully modernized the Acadia, but also made it look more Handsome and upscale than the vast majority of the competition Now another important update our new wheels across the entire lineup This Denali of course has the most distinctive 20-inch wheels, but honestly It’s the other trims that are more of an upgrade since they went from basic to stylish this year and Moving on to the mirrors all models have heating but Denali also has driver side auto dimming and blind spot monitor And as far as all the other safety systems the Denali will get most of them standard like automatic emergency braking with pedestrian detection Lane Keeping Assist and auto high beam headlights, but if you want to adapt your cruise control, you will need to select the technology package But anyways guys that pretty much sums up all the exterior upgrades So now let’s go ahead and see these significant changes GMC has made to the inside So standard on every Acadia you do have GM smart entry system with the typical GMC key fob You will also notice on most of the trim levels you will have a remote start system Now as is the case with most General Motors vehicles, there is not a sensor behind the handle instead You just press this button to unlock All right, so taking a look inside the new cabin in the 2020 Acadia Denali As you can see certain parts of the design have carried over but there are a lot of new characteristics Now as far as the cabin color and material options for this Denali You do have several different choices. So you will always have the very nice perforated leather. Of course But you get the choice between jet black or this light coloured shale but one of the new things that’s very nice this year for

2020 is that we now have an open pour ash wood trim on Denali versus the previous faux butcher That’s already over here to your door trim it is very nicely appointed it’s got those same Materials from the seating and the other parts of the Interior So you do have the nice shale color leather through here the open pour wood that runs along this area And this part is soft touch plastic with a color contrast stitching Naturally on these on the loaded model here. We do have two person receiving and our front two windows are OneTouch auto up and down Now as far as the seats here on the Denali We do have an eight-way power adjusting seat with two way lumbar support that would carry over to most of the other trims as well And then like I already said this is a full real leather seat. It has a real nice and supple feel to this leather I also really like the perforated design and we have some new types of stitching here to give it a little bit more character this Year, and then of course like every Denali you do have the embroidering up here of the branding Now like I was saying there are a lot of new aspects to this cabin this year including some of our graded materials So across your upper dash here you have a soft touch plastic and then through the middle here We have some of this new open pore wood with the real brushed aluminum all this is stitched plastic We have more of the really nice brushed aluminum that goes around the screen here It also new this year we have a nice leather pad that runs through this area for your knee to rest against and then once again Some more of the real open or wood which looks very attractive Now as far as how everything fits together You may notice there are some panel gaps around I’m gonna chalk that up to being at the beginning of the production run but everything does still feel very solid Now turning over here to your screen this is the 8 inch touch display this is another area that’s been upgraded this year However, we’ll get into that a little later in the video All right, now what you’re looking at here is the upgraded reconfigurable gauge cluster that comes on Denali It does have an 8 inch display which replaces the usual 4.2 inch display Now this is the same version that was equipped last year So this is actually the older version which I prefer versus the newest reconfigurable gauge cluster that I’ve seen on recent GM’s because This one actually has more reconfigurable reconfigurability You actually can change like the designs and stuff where some of the current ones don’t have that option So we can like click in like this and we can change between two different design languages So that you can see this is kind of a weird modern look or we can go for a more traditional look Now it is worth pointing out new to the Acadia This year is a 6 inch head-up display now that would come usually in the technology package on Denali We actually have that package, but because that feature is not going to be available until later in the year We don’t have it on this particular model Now coming back to the steering wheel of course, we do have electric power assisted steering And every model will come with a leather wrap steering wheel. However, of course on the Denali we do have the real brushed aluminum accents as far as your buttons here these are for your adaptive cruise control we do have heating as well as power adjustment on this Denali and Then on this side, we have our buttons which control the multifunction display Off to the side here we have an electronic parking brake as well Now moving on to interior storage, this is one of the big upgrades for 2020 And I’ll go over the reason why in a second, but we do have a lot more this year So start out with we have a very nicely sized center console quite deep at least a foot deep we do have a little pad down at the bottom as well a Tiny space right here. We now have two cupholders oriented this direction now, we have a really large bin right here

With a nice wireless phone charger pad right here as well as now a USB type-c a regular USB and a 12-volt outlet The biggest upgrade though is all of this space down here So we know how they Center pass-through so you can stick just about anything down here It’s a good place to kind of hide something or keep it from rolling around on the floor Now, of course as you probably already saw the reason why we have this extra amount of storage is that we’ve now gone to the push button style shifter instead of the traditional one So now it’s up here kind of out of the way So it is very simple to use you pull on these toggles here and you push on the other buttons So for drive, you’re just going to pull back like so You can also Shift into low and also shift manually here if you want to for whatever Reason, but there’s not gonna be any paddle shifters on any of the models For reverse you’re also going to pull back on that toggle And when you do you will notice the brand new 360-degree camera system that is optional and Denali And this is the newest General Motors camera system Like I said, it’s got tons and tons of different views and really high resolution like I’ve shown off in many other models So you have the ability for like three dimensional views side views trailering views Really there’s just a ton of different things and like I said, the resolution is very high some of the best in the entire auto industry and Then for park you just press they’re big people Well right now our redesigned consul here we do have some other important buttons to look at so I’ll start off up here This is a brand new button this turns on and off your auto start/stop system that previously was not an available option It was on automatically all the time You do have a traction control defeat button your hazards and your parking sensors And then back behind it here We do have one of the Acadias unique features that carries over and that’s kind of having this drive controller right here they actually allow you to select when you want to be in two wheel drive and four wheel drive unlike most of the competition which Does that automatically And then off to the side here we do have Our controls for both our three-stage heated seats as well as our three stage ventilation both of which are standard on the Denali truck Now kind of bouncing off that to the climate controls we do have a three zone automatic setup on the denali acadia So it is very simple to use all you have to do is just adjust these knobs They’re nice and big and ergonomically friendly we do have our zones that trim around it And then your fan speed is right here. So everything is located right here Now that brings us on up here to our audio system now on the Denali Of course as you’d expect we do have the nicest audio system available in the lineup And that’s going to be an 8 speaker Bose premium audio system So let’s go ahead and take a sample up Some quality of this system is definitely excellent and I Especially appreciate the generous amount of base in the system All right, so now we are up here at our brand new GMC infotainment system So we’ll go ahead and take a look at that now I’m not going to be super in-depth about this in this video because It is the same type of system that we’ve seen in many other GM vehicles including other GMC models it is but it is new to the Acadia for 2020 So this version here the important updates are basically that we have a new screen much higher resolution Looks very clear and nice Very responsive as well. So you can just really quickly click into things and everything is just real snappy and zippy We have a redesigned layout so you have the shortcut buttons along the bottom like so Now hitting some of the highlights of the features On Denali you do have standard navigation

This is the brand new navigation system. It does update over-the-air Graphics are much better. And as you see once again, very very responsive to pinch zoom and whatnot Now you do have some buttons along here that you can’t control the system with and you can actually use this knob here To move about the system if you don’t want to put fingerprints on it As far as your other important features we do have standard apple carplay and android auto both onboard And that’s on they’ll be across the entire lineup even on the lower end models Now heading on up here you will find an auto-dimming mirror, of course standard on Denali with your three Homelink Universal remotes But as you can see right here, we have the technology package which throws in the brand-new rear camera mirror This is new to the Acadia for 2020 even though we have seen it on other General Motors vehicles And it does work the same way. It just cuts out all the obstructions behind you So you just get a super clear and nice view of Anybody that’s behind you And then turning up here we do have the dual panel moonroof setup Now it does continue to have a manual circuit which is a little bit different from the rival So you have to push up and kind of unclip it and it pulls back the same also goes for the back As I said it is dual panel It’s not a continuous piece like in some of the competition, but you do have the two separate panels The front panel does open up and you do have a windscreen now this is an option on the Denali as well as lower trim levels for $1,400 But overall, I am really liking the upgrades that GMC has made to the cabin for 2020 The stuff that they did I think is really meaningful They they hit all the important things and this is one of the nicest cabins in the class And you also have the rear seat reminder system like in other GM vehicles All right, well that does it for the front areas of the cabin So I’ll hand it off to Mason to check out all the back areas All righty, so heading around to the 2020 Acadias rear-seat you are gonna find a good amount of space You’ll find 40 inches of rear legroom and 40 inches of rear headroom Which does place it on par with most of the rivals like the toyota highlander and honda pilot Now turning over here to the door trim GMC has given you a very luxurious one especially here in the Denali trim So all this upper portion is soft touch plastic However, you do not have the stitching from the front and down below that we do have leather going all the way through here now in addition to that we do have a cup holder some more wood trim your power window and Down below that you have some bottle storage as well as a little cubby right here Now as far as the seat itself is concerned obviously we do have the captains chairs on this particular Denali They are standard on the Denali model. However, you can get five Six or seven passenger seating so there’s a quite a few different configurations You can actually have no third-row at all. Or you can have the event seat here in the back or this captain’s chair model Now as far as the seat adjustments itself, it does also slide and recline Now here in the center GMC was very nice to include your own climate control standard across all of the models So you do have your fan adjustment you have an automatic mode as well as the different fan zones and temperature adjustment Now down below that you might also notice that we do have three-stage heated rear seats which are standard on the Denali model and Down below that we do also have plenty of outlets to keep all of your family charged up so we do have a household style outlet a USB type-c and a smart charging USB and that is standard on the SLT models and higher down below further below that we do also have some cup holders as well as an integrated storage area and This model, does that the captain’s chair so we do have the integrated armrest and Above that we have the power We do have the twin panel moonroof, which really does I do like this feature It would be nicer if it was the panoramic set up, but I do like this feature It really helps tear out the cabin especially here in the second and third rows and we do have some holiday lighting

Your air vent right here as well as an assist grip and coat hook And as far as the rear legroom is concerned like I said This is on par with most of the class. So behind your seating position I have about seven to eight inches of rear legroom and my feet can easily slide up underneath the seat Now to get into the third row seats GMC has made it quite easy So you have to do is locate this little handle push it forward and seat this slide right out of the way Now obviously this particular model is equipped with the third row seating The vast majority of the Acadia lineup will have third row seating if you’re wondering And as far as the rear legroom is concerned it is class competitive However, one thing worth mentioning is that there are only two seats back here. Whereas some of the rivals will give you three seats And sitting back here My first impression is actually a good one so I have about an inch of rear leg room to spare and that is with us seat adjusted all the way back and my Feet also do have a spot to slide up underneath the seat. It’s not the most spacious but it is pretty good and Off to the side. We do have an integrated cup holder GMC was nice enough to include rear vents as well as some lighting as well and Off to the left side. We do also have a smart charging USB, which is a nice touch So overall this is actually a really good third row for the class It’s pretty competitive with most in the class of you’re wondering how this compares to a pilot or highlander. It is about And before I move out of the second row areas I do want to mention that there is also a rear seat entertainment system available I forgot to mention that earlier but it is an option if you want that And they’re heading the route to the tailgate of the Acadia it is hands-free power So all you have to do is wave your foot under the bumper and you can’t see it right now But there is also a projection under there And once inside the Acadias trunk you are going to find a little bit smaller space than you would in most of the arrivals So you’re gonna find 13 cubic feet behind the third row seats it expands to 42 cubic feet if you fold them and Then as a maximum you have 79 cubic feet with all of the seats folded Now like I mentioned that is a little bit smaller than the current Toyota Highlander as was the Honda Pilot But it’s not by a huge margin So I don’t think you were going to notice that really if you’re cross hopping between them Now as far as how they finished it back here. It is finished very nicely through there of a carpeted floor board Off to the side. We do have some storage as well as the handles to fold the second row seats So let’s go ahead and fold these seats and see what it’s like So I have to do is grab this little strap. It does hold the headrest and I push forward As you can see they do fold flat with the floor and I can fold the second row right here As you can see that is a very easy process some of the rivals Don’t allow you to fold the second row from back here. So that’s a nice touch and Underneath of the floor. We do have an additional storage areas as you can see. These are probably about six to eight inches deep So you can fit quite a bit of stuff back here Now coming over hit the passenger seat it is power adjusting as you would expect out of this Denali model In front the passenger you do have premium materials down below that a good size cloth box it is not felt line, but it is dampened and Up top. We do have a Sun Visor with mirror and light And it does also detach as was extend Now that pretty much sums up all the practical stuff about this GMC Acadia So that’s going take it on the road and see how it compares to its rivals like the Toyota Highlander and Honda Pilot All right, so let’s go ahead and cruise into the powertrain section Now with this car you actually have three different options

So that’s different from a lot of the competition right off the bat. So Just like last year your lowest in trims they’re gonna come with a basic 2.5 liter four-cylinder engine only 193 horsepower and 188 pound-feet of torque That’s not very common. It’s not on very many models. Just the very base once Now what’s new this year is a brand new 2-liter turbocharged four-cylinder engine That makes 230 horsepower and 258 pound-feet of torque That will be available it’s not available right at this moment It’s a late availability item, but it will be available on the 2020 Acadia later this year Now what continues to be the engine that’s on the Denali as well as most of the models is your 3.6 liter v6 engine that makes the most power by far 310 horsepower and 271 pound-feet of torque Also upgraded this year is the transmission across the entire lineup you now have a 9 speed automatic transmission versus the previous 6-speed automatic And you have the choice between front-wheel drive and optional all-wheel drive But the 84 does have standard all-wheel drive And then lastly we only have fuel economy numbers for the v6 because it’s the only one available right at this moment And it does improve this year the 9-speed automatic bumps it out by one MPG combined to now nineteen city twenty seven highway 22 combined with front-wheel drive and twenty-one combined with all-wheel drive But anyways with that said let’s go ahead and take this updated powertrain out on the road and see how it’s changed That wasn’t much of an acceleration, but I can tell are right off the bat just kind of how responsive it was I was noticing it even just moving around the parking lot This the tuning is a lot more responsive than it used to be Yeah, definitely way better Also noticing, what a comfortable riding car this is we’re just been cruising down the highway here about 55 miles an hour Very smooth very comfortable. It is an isolating type of experience here So you just don’t hear it any like road noise much wind noise anything like that and The ride is super smooth I haven’t driven the standard versions of this model since right now mostly it’s just eighty fours and Denali is out, but It is worth pointing out that you do have the act of dampening with the Denali So that is going to make it have this smoother ride It really does feel you know if I close my eyes and didn’t really know we were in I would probably predict that we’re in a Luxury vehicle because it does right that smooth and you know That’s particularly worth noting because a lot of people do cross shop this with luxury vehicles you know, it’s kind of an alternative to you know, a luxury 3-row, so It is important that you’re in the Denali trend that it does write like a luxury car and I’m happy to say that it does That’s right. GMC plays ball in both markets So you have the lower-end stuff that’s very competitively priced with Everything else in the class non-luxury And then you do have this denali which is on the top end and like based on saying people do cross shop this with luxury vehicles, which means has got to Actually deliver a luxurious experience. I Will say it actually feels very similar to the xt6 Cadillac that we just drove in that video. We were you know discussing that how much that had a lot of improvements versus the acadia and versus Different other general motors motor vehicles Now they’ve kind of brought a lot of those improvements down to this because I was comparing it to what I had driven Previously, which is the 2019 now We have a lot of those xt6 updates to the powertrain specifically in the way. It rides and how quiet it is I feel like that has come to the Acadia to now give it that kind of luxury Experience I

Do want to talk about the transmission this new 9-speed automatic Very impressed by this big improvement The biggest thing I look for when we have the models with high amount of gears is just Is it confused does it respond in different types of situations like that? Right just back There was a rolling stop, you know, that is really bad for a lot of transmission. Yeah, it really freaks them out No problem with this Of course you’ve seen from a standstill Taking off it does a great job very responsive under different types of throttle applications And you can barely even feel the shifts at all As far as the steering is concerned GM has done a really good job here as well He just feels that it has a good natural weight to it a nice balance You know nothing in this Category is like real athletic or anything like that, but you can see it just has a nice linear progression a good feel It’s not too numb. It’s not too light. It’s not too heavy You know, it’s just really a nice balanced steering setup for this category of vehicle Yeah, and a lot you can tell that this vehicle is a little bit smaller than some of its rivals because it does have less Body roll it does feel a little bit less massive and this kind of feels a little bit more agile than those cars Now in our controller we have a couple modes that we can choose So what I’m going to do right now is choose the sport mode since we’re on You know Street use there is also like an off-road mode And a towing and hauling mode as well Yeah, honestly I couldn’t really tell any difference there with the Sport model maybe it’s a draw maybe tuned a little bit more responsive But like I said it by default, it’s actually very responsive feeling Than the way that they tuned everything and I think that’s a big benefit because a lot of the competition that I can think of For fuel economy purposes and they just kind of tune things to be a little sluggish when you first get off the line and then it Doesn’t really want to do anything and so you’re really hammer it down You know this feels plenty responsive different types of drawing applications And 310 horsepower is more that a lot of the traditional riser and rivals will offer like the Highlander and Pilate those Are not even in the 300, you know, haven’t haven’t crossed 300 horsepower yet But over all of this 2020 Acadia is definitely an enjoyable vehicle to drive It definitely does a lot of things very well in this class You know, it just hits a lot of the important things and this refresh has really upgraded the driving experience You know and just like I had mentioned with the interior, you know, a lot of times we’re refreshed Sometimes they move they don’t do anything Sometimes they move backwards, but in this case, but this 2020 Acadia is definitely a great progression forward Very noticeably different in all throughout the entire package you All righty and now as far as the pricing of concern for this refresh 2020 GMC Acadia you are going to find very competitive pricing for its class of vehicle. If not a little bit cheaper So for the very base front-wheel drive SL that’s going to start at twenty nine thousand eight hundred Which is definitely not a you know Most in the class or thirty one thirty two thousand starting so that’s good price incentive there But if you want the SLE that’s gonna start at thirty three thousand eight hundred the SLT thirty eight thousand eight hundred

the all-new eighty four trim is forty one thousand three hundred and it is worth noting that that comes here with the all-wheel drive that Drew is talking about and Then you have finally what we have here, which is the Denali and that starts at forty six thousand three hundred dollars Now if you want all-wheel drive on any of those trims that’s going to be 2,000 additional Now as far as how this particular one is equipped, we have almost every single option that we can’t have So we’ve opted for the all-wheel drive. So that’s an additional two thousand and we’ve also opted for several packages so we have the technology package for 1795 as well as the dual skyscape sunroof for fourteen hundred We have optional white frost paint for one thousand and ninety five dollars We also have the trailering package for six fifty and then when you add any destination charge of one thousand eleven $1,195 that’s going to bring the total for this particular model to fifty four thousand four hundred and thirty five dollars Which is I would admit that is a higher price point than a lot of its rivals. Most of them will top off around 50 but it is worth noting that this car does give you a little bit more premium and experienced some people just across Yeah, this could be a luxury vehicles Often so it is something Well guys we’ve enjoyed watching this in-depth look at the 2020 GMC Acadia Denali Please hit those like and subscribe button if you haven’t already and we’ll catch you next time history sample more of the latest automotive delicacies

I’d like to start by just thanking the organizers for the opportunity to speak to you today and it’s very nice to to travel from one national laboratory to another one it’s only 60 70 miles away to the Rutherford lab unfortunately seems to take about two out on the train they don’t quite understand but nonetheless we’re very close and I think we’re very close also in some of our scientific endeavors and and I hope there’s a result of the talk today that it may stimulate some discussion about where we might bring our combined strengths together so if you’ve not visited the Rutherford site this is what it looks like probably yeah it’s quite a clear day today so it probably looks something similar to this a little bit of frost maybe and one thing you’ll notice is that we have our neutron source here which is Isis and co-located with that is a third-generation x-ray synchrotron source diamond that I’m sure many of you will have used so the site is not unique in co-hosting a neutron and an x-ray source where is unique is actually we’re the only source in the world that runs two neutron source is simultaneously I I think it’s always surprising that you take scientist is very creative people and then you ask them to name things and so this is called ts1 and this is called ts2 not particularly imaginative so what I’d like to do today in the short time available to me is to to give you a brief introduction to the neutron technique I apologize if your expert in the technique and I will try and show you that neutron scattering is able to access a very wide range of length and energy scales which are relevant to both curiosity driven and applied research and actually ultimately what we’re trying to do is to take this atomic and molecular information both of the static and dynamic structures and then related to their functional properties because if we can do that we have a complete understanding of the materials and we can then optimize their functional properties so I just give you a brief introduction as to how we produce our neutrons just in case that’s of interest to you and then I’ll give you some examples of the kind of research that we do at Isis and I and I picked out some areas here there are many more this was just a sort of sort of sample and I’ll finish with some some comments on on on the possibilities for moving the science forward using Neutron techniques I’ve taken this graphic here of a needle in a haystack because quite often a lot of the signs we’re doing now is to look for very small effects often dwarfed by far bigger effects and so complexity and very weak effects are a common feature of some of the science the wielder that we’ll talk about so if you’ve not had visited rutherford appleton the neutron source itself attract something like 1,200 use per year from the UK academic communities European and more overseas academic communities but also increasingly a lot of industrial interest either from the sort of simplest form if you like which would be say a case studentship or providing some kind of material and right through to proprietary research where they need the results immediately and they want that there is also a confidential so out of these running 700 different experiments we’re actually any given day we’re running something like 27 different experiments we have 27 instruments 27 different experiments and that generates about about 500 publications per year so it’s a pretty good success rate for a proposal at Isis turning into a publication and actually if you went back to the sort of foundation stones of neutron scattering and actually in 1996 cliff shawn and bra cows were awarded a nobel prize for physics when you turn scattering it was primarily a physics technique if you want to understand the structure of material excitations of material it was broadly in the area of physics but now what we’re saying we’ll see later on today with some examples this has now spread out into a huge range of topics from chemistry fold quite naturally material science but through to things such as Earth and Planetary Sciences engineering applications that will touch upon a farmer biomolecular science and even some examples of of cultural heritage and we’ll just touch on that so I’m sure it’s not needed for this audience but i think it’s it’s useful just to show the area that we that we’re going to concentrate on and of course there’s a rather nice quote from Daniel Carmen who’s a psychologist but I think you won the nobel prize in 2002 for economics actually so quite a versatile character and he said that human beings cannot comprehend very large of very small numbers and it would be useful for us to acknowledge the fact now of course we can as scientists hopefully can try and understand these largest small numbers and of course we can’t think of anything pretty much bigger than the galaxy and we probably can’t think of anything which smaller than the Planck length but actually what I want to show to you today is that in

this region here this is where in this is essentially the world in which we live in and the materials that we rely on a racially driven by the lens scales from the angstrom up to the meter if you like and so what I should like to do is to give you some examples of why this lens scale is important whether we want to know the atomic structure of a new high TC material or for example we have DNA helix here whether the diameter here is is save order a couple of a couple of nanometers and I just put up this little photograph that I took in the lab relating to the discovery of the Higgs boson just because I thought it was rather nice that there was a lot of high-profile publicity on the TV and the radio and so on about to discover the Higgs boson but actually if you just wander around the lab you see somebody’s written a poster about it and I think that’s a really really encouraging sign of an active and active laboratory okay so why do I think this lens scale is relevant so I’ve just taken our small subset of here from the angstrom through to the micron and actually if we think about the kind of material problems that we might want to challenge at the angstrom level if a new material comes along they’d be safe let’s say it’s high TC or say MGB to new super condos comes along we want another atomic structure we want to know with atomic resolution so we need to have a probe that actually covers the angstrom level atomic scale and also intro Tomic length scales if you go a factor 10 obvious here into the realm of nanoscience and you start to talk about things like surfactants for example or you start talk about thin film materials and this is for example what you might find inside the readhead of this laptop here very much bigger you going to lend scale of proteins and viruses through to the micron scale which is I guess is not so so attractive at the moment as a length scale this is with the push towards nanoscience but actually microns as the feature size of a lot of devices that we rely on so for example if you’re interested in plastic electronics that a lot of the feature sizes that you’re going to be thinking about a present layer on them might on lenska and so neutron scattering is going to cover all of the length scales it’ll actually go much further and we’ll talk about things where we can image materials on the millimeter lens scale for example but this is where the vast majority of the research actually lies and of course we live in a material world and if you want to understand the behavior of graphene or you want to understand a new hydrogen storage material you need atomic resolution data if you want to understand more complex things such as proteins for example again you need to have atomic resolution data but you also probably want low resolutions data as well because you want to understand the behavior this material in realistic environments so in solution for example you might want to understand superconducting materials and there’s little movie there which of course as these things always do has failed start no maybe and we want to understand phase transition so we want to understand how materials behave when they go through a phase transition whether that’s on the atomic land scale or increasingly we want to take advantage of self-assembly so rather than having to do the assembly or the construction ourselves through complex expensive slow lithographic techniques perhaps we can do it let nature of the work for us in this case of a phase separation in some polymeric systems and quite often the materials that we want to study are going to be magnetic hopefully there we go so we want to understand my native materials and we also want to understand complex systems so if you want to develop a new safe drug delivery system then you want to be able to access these complex structures but with atomic or nano scale at least our resolution and so what I’d like to convince you in the next 35 40 minutes or so is that neutron scattering allows us to access all of these phenomena okay so I apologize it is all very familiar to you but there’s sort of six points that I wanted to to pull out about the proper the neutron that make them so interesting so unique the first is that the energies of thermal neutrons are comparable to the excitations that you exist that existing materials so if you take a typical neutral energy which is a border a few millivolts that corresponds to a temperature about 300 Kelvin and so we expect that neutron scattering is going to be able to tell us about molecular vibrations phonon excitations that has spin ons and so on equally through the de Broglie relationship from the energy we have the wavelength and we find the wavelength is of the order of angstrom ok so we expect to see diffraction we expect to be able to obtain structural information from the angstrom up to the micron land scale with with very impressive resolution they enter up to the nuclei of the

strong force and so actually this is a big contrast to x-rays of course as you know x-ray scattering the electron cloud so it goes as said the scattering whereas neutrons it sort of varies randomly across the periodic table which means we can see very light atoms in the presence of heavy ones so if you’re interested in the hydrogen economy they’re neutral skechers gonna be a powerful tending to local localized hydrogen when they’re open in which heavier elements and we can also exploit the isotopic substitution so if we change for example hydrogen deuterium they have very different scattering lengths which means we can tailor our experiments to actually get the information that we want and I’ll show you example I have that of course neutrons are neutral particles which makes them highly penetrating so we can go through lots of material for x-rays you tend to have to go to very high energy x-rays with one hundred kilovolts and beyond to get penetration into materials but actually I neutrons are relatively straightforward and again we’ll see some examples of that and then non-destructive and this fact that they’re penetrating means that you can easily get through complex sample environment so if you want to go to extremes of temperature pressure pH magnetic field electric field hazardous environments a neutral scattering is probably going to be able to help you in that respect they also have a magnetic moment sir as it’ll spin dipole which means we can couple to the magnetic induction in a sample to study the molecular structure and the magnetic excitations they have a spin so we can polarize them and we can actually use that spin information in a very efficient way but we shall see so having talked about length scales I just switch briefly to discuss the energy scales and on the slide I sort of have momentum transfer against the energy scale along here or the time scale here and you can see the kind of things that you can access through a whole range of techniques whether at the inelastic x-ray scattering Brillouin scattering X pcs type measurements ramen for example and what you find is that neutron scattering covers a big swage of this this energy scale landscape which takes you from very low energy excitations to look at things like to be able to look at magnetic excitations structural excitation so we talked about but through two tunneling rotation and molecules diffusion of systems are going to study hydrogen diffusion for example in a backing material lithium and then neutral sketch is going to be interesting over this entire length scale energy scale sorry so we have a probe that allows us to access the relevant length scales from angstrom through two micron and Beyond and the energy scales just take us from the coherent excitations of the system right through to the motions of molecules for example so just briefly how do we produce our neutrons well the several ways you can do it one is to is through fission and so this was discovered in 238 by lise meitner Otto Hahn where they irradiated some uranium with neutrons and this is a the aisle reaction in the South of France that some of you may be familiar with a 58 megawatt reactor and the process here is one takes a heavy target nucleus uranium at bombard you and neutrons and the fission products you find that some of the matters missing one percent which is given off as energy and of course that’s why you use it air to generate electricity but in our case what we want to do is to optimize the production of neutrons not the production of heat and so what you do is you have a small core which you keep cooled by d2l so that’s 58 megawatts at the I ll and so you could say well can you go beyond that and in fact the Americans thought about doing that they had a proposal for a new neutron source at Oak Ridge and you can probably tell from the drawing that it’s reasonably old they had a proposal for a 330 megawatt source but it was quite rapidly realized that that was just not feasible from materials point of view for example the engineering required to build such a machine was was well rather well the challenging shall we say so the other alternative which is what we pursue at Isis is actually the so-called spallation process where one takes target nucleus tungsten for example and bombard it with high-energy protons in our case 800 mega electron volts the proton is absorbed by the target nucleus it gets excited starts to boil off and it kicks out a whole load of particles including neutrons which can then go on to be using their experiments these neutrons are very high energy their mega electron volts we actually want milli electron volts so we slowed them down through the process known of moderation but actually it’s a very efficient process we generate something like 60 neutrons for every collision and it doesn’t generate a particular high amount of heat so this is a very scalable technology so I said that the il was a 58 megawatt source the second target station of Isis is only a 48 kilowatt source ok so this is a very scalable technology and indeed if you go

to oakridge in the states where they are proposing to build the high power reactor source then have a very nice relation neutron source based on this technology which is megawatt level okay so what I just show you is briefly how this all works and so we start off by producing H minus ions which we accelerate up in a radiofrequency quadrupole up to something like 665 ke V so a few percent of the speed of light we take these H minus ions and then put them into a linic where we accelerate them look 270 mega electron volts smooth like thirty-seven percent of the speed of light we then strip off these extra electrons with a thin aluminum oxide couple microns thick aluminum oxide film which remove the electrons and we inject our proton beam into the synchrotron accelerator they go round for about 130 turns where they get bunched up into two groups they then start to accelerate making about something like 10,000 turns and then 50 times a second they’re kicked out from the synchrotron ring down to one of the target stations on their way down there there’s a little bit of focus in a little bit of steering of the beam and then ultimately they they smash into the target on target station one is a tungsten target but so big which then produces the neutrons so hopefully you can see here you see the two bunches of protons being accelerated up and then 50 times a second they’re kicked out to the target station now I said that we run to target stations so actually what we do we take every at one pulse in five we send off to our second target station okay so one target station ones are 50 Hertz one runs of ten minutes now so here you can see the proton beam being kicked out it said send down to the target station hit the target and produce the neutrons so the nice thing in this in this measurement is that we know exactly when the neutrons have been produced we know when we detect them because obviously we know the distance between the neutron source and our instruments and so by knowing the so-called time of flight we can then work out what the energy of the neutrons are so the characteristic of many of these instruments is that rather than having a single wavelength of neutrons we had to have a polychromatic beam so unlike say a a conventional love x-ray source where you may just have a copic alpha line here we have a broad spectrum Neutron wavelengths in the single measurement which may means the very nice techniques for surveying large areas of energy and momentum space okay so let’s let’s start to talk about some of the signs that walking can start to tackle when you have such capability and it’s rather nice to be able to connect the research that’s performed at Isis with with a lot of the global challenges and I just sort of thought I would take some examples out of the ISIS portfolio just to illustrate some of the research that we do and I know some of it will resonate to the work here at at MPL I’d also make the the important point of the need to have a strong curiosity-driven research program as well in the sense that curiosity-driven research really there’s no distinction between that and applied research it’s quite often just the time scale which is relevant so we would hope to the materials that have been studied under this sort of heading actually are the applications of the future put on there on the longer time scale okay so let’s let’s take the first one let’s take care energy and just to give you a feel for the diversity we talk about energy and then the neutron scattering program and Isis we’re not just talking about a single experiment we’re actually taking a huge range of experiments looking right down from the macromolecular length scale through things like photovoltaics the operation of fuel cells and sits you the performance of lithium batteries for example right up to this is this is part of the heat exchanger at dungeness be one of the nuclear reactors where neutron scattering was used to actually to certify the quality of some of these these wells as well obviously are in a very hostile environment here they go through a complex a welding and post and kneeling treatment and actually by using neutron scattering to understand the quality particular strain in these welds it was part of the case that was allowed the reactors to be realized by another five years so going from this atomic understanding right up to the understanding of welds and there’s a whole range of techniques that one wants to use now I’m not going to focus on the techniques themselves too much today I be happy to talk about them later on but there’s a huge panoply of techniques that we can bring to play on these systems and equally you see the quite often there’s a nice complementarity between using a neutron technique and the x-ray technique so let’s let’s just take some of these examples then so if you want to have a mixed energy economy then these are the

kind of things that you you probably want to attack Lee and actually I think it’s fair to say that we could give examples of neutron research that sort of fits into all of these areas but I’ll only concentrate on on a couple namely hydrogen and also and also solar so let’s um let’s start with with with hydrogen so if you want to produce a an efficient hydrogen store then has to have some capabilities you need to be able to store a large amount of hydrogen ideally wants to be recyclable you wanted to offer as in terms of being able to store the hydrogen take it out reloaded take it out and you wanted to operate at a at a sensible a convenient temperature so this is work between researchers at Isis and Toyota trying to understand the behavior of one of their hydrogen storage materials when there was a belief that actually this material was not storing as much hydrogen as was possible even so it was able to power a Toyota handle Highlander the than the 30 and 50 miles between Tokyo and a sacker on a single charge so what does neutron scattering have to bring to this well it’s a very nice example of how we use in situ techniques to add value and information to the neutron scattering measurements so this is a capability that was developed to provide a gravimetric analysis which is as shown here and we do this in situ on the beam line and actually what was discovered in these materials and this is not so clear is that actually using neutron diffraction you can actually locate precisely where the hydrogen atoms on that’s very difficult to do with any other technique especially when they’re in the presence of much heavier atoms and what we found from this research is actually that there are some diffusion channels through which the hydrogen moves and they actually get blocked in the stroke and you can sort of get a hint of this from these beautiful T a ninja’s but it’s actually when you combine the tem images which is a rather localized view with the neutron scattering view it’s a much longer a statistical view of the system that you can start to understand the behavior of these materials because we have this broad wavelength range that I talked about it also means that we can study the kinetics of the loading for example so normally if you had if you just have thermal gravimetric analysis this is the kind of thing that you be able to do you be able to as a function of time you’ll be able to work out what was going on in the sample but at the macroscopic level you want to have the atomic understanding and so this is an example of looking at the conversion from lithium 3 nitrogen to the material that’s hydride adore in this case we use deuterium and what you see here apologies for the yellow labels here this is a function of time this is the D space and the sample and you can see as you load up the sample how various Bragg Peaks are arriving and disappearing and you can actually track the transition of the material from living the 390 up night try to the head the deuterated air material in real time so you have the book thermogravimetric analysis data and you combine that with the atomic resolution Neutron beta so let’s um let’s just switch now to the solar aspect and this is a rather nice figure from from david mckay at Oxford which shows something like 600 x 600 square kilometer a ello shaded region here which is actually if you would convert that alter photovoltaics thou produce enough energy for some like 500 million people per year of course the realization that enough energy falls on the planet every day to provide our energy needs for a year tells us that if we could only get better at converting photons to energy we’d have we really be able to tackle some rather large issues in society in a little red square represents what you’d need for the UK so you can tell it’s important his Barack Obama at an Air Force Base in the States I suspected it up there today he’s prob about more important things on his mind but obviously at one point photovoltaics were important to him and actually there’s various ways you can provide energy from photons and one way is to use semiconductors which I’m sure we’re all very familiar with where we take doping and material to create an electric field and depletion region which allows us to create electron hole pairs that we can then split and form a current so these are very efficient but they have some disadvantages there tend to be rather expensive they’re heavy they’re flexible difficult to process and so on but they’re very efficient so the question is can you do something far simpler and one possibility is to use organics so this is a where you take a single organic layer and you provide it between two materials which have different work functions and so you create an electric field across them so a photon comes in is absorbed you excite an electron from the highest occupied molecular orbital into the lowest unoccupied orbital and then you create an electron hole exit on which you then need to separate and actually in a simple structure like this that’s not a particular efficient process so what you

need to do to optimize the structure is well first of all you want to absorb as many photons as you can so you probably want to have reflections in here too to make sure to give you the biggest chance of absorbing the photon you want to then efficiently create the exit on efficiently break it up and have good conduction to give you your your device and so what you can do is to add different layers so rather than having a single layer you want to have a donor or an acceptor so this interface here is going to be crucial and understand the efficiency of those devices at all perhaps you want something that’s actually heterogeneous that consists of lots of different interfaces best chance of creating that exit on and then and then tearing it apart so you want optimize the absorption the reflection the recombination and the conduction so so this is a rather nice figure although it’s pretty much out of date now which shows you the efficiency of various cell structures as a function of the year and so you see here at the forty percent level you have these royal beautiful semiconductor devices okay so this is where the efficiency is actually if you look down here you see there’s a whole range of devices which have relatively low efficiencies and in fact the consumption of semiconductor photovoltaics is sort of as increased exponentially over the last the last couple of years but actually rather than having these these heavy but efficient structures perhaps there’s a need to have rather simple structures but light but have a lower efficiency maybe make bigger coverage put them into unusual applications and but the efficiency is rather low actually I say this is out of date because now you can buy I think from companies like Samsung you can buy organic photovoltaics with in commercial applications with a sort of ten percent efficiency rating so how can we learn more about these structures actually sorry I just meant to say that one of the reasons for concentrating on these rather low efficiency devices is you have nice attributes that you can just print them on to things so certainly for lots of novel applications or applications in the developing countries countries this kind of technology is going to be interesting so typically if you want to look at these PVS kind of techniques you might want to use obviously you can measure the the optical efficiency or you might take an AFM image of the surface and you sort of see this is two different samples are two different processes and you see the surface looks different but it does only tell you a great deal but what’s going on the system so neutron scattering we can take a non-destructive measurement and data this is q look something like this be happy to talk about the data of people are interested but obviously what you don’t want to do is to go from just raw data like this you actually want to understand what is the structure of this material how does it look away from the surface and so one of the challenges we have in Isis is firstly to take data like this but then to make a child’s play to go from here some children playing with data at secure from the data actually through to essentially a cross section of the material so this is a view away from the surface of the structure the surfaces here and essentially you’re drilling down through the sample and each of these layers is actually shown up in what we call the scattering intensity okay so that the length scale here is angstrom so you can see you have angstrom resolution and you can see justice if we the technique so this is that these two sisters have been annealed and actually what you find is that in this annealing process the interface between the electron exception electron donor is actually far sharper in this case and also the scattering that density has been boosted up so the annealing process has changed the structure of the material and actually changed its efficiency and so this is actually one half of a structure that looks something like this so we haven’t got the I two electrode on the top but here’s one of the electrodes and here are the two different materials this is electron acceptor this is the electron donor and all that’s done non-destructively so this is a real a real opportunity so this is you have tunable molecular engineering you have high absorption coefficients it’s a real challenge though because the sort of cooked some competing led scale so the typical diffusion length scale of these exit owns is typically tens of nanometers to get the best absorption material you’ve probably 200 nanometers of material so it’s a real lamb it’s a real balance so we need to have novel structures to really boost up this efficiency and maybe start to deal with some of the degradation that’s seen in some of these polymeric devices but clearly there’s a lot of scope for improvement there okay so let’s just talk very briefly about some of the engineering applications and so this is a this is some work from Phil withers at Manchester and rolls-royce and so for them in a jet engine the thing that is limiting the performance of the jet engine is the station material science ok so the the

officially engine is is driven by the pressure and the temperature and the central core of this engine and so to improve these characteristics and improve the durability there’s various things that you can do you can play around with the properties of the material so you might want to develop new alloys for example you want to minimize the residual stress in those materials as a result of the fabrication process and you want to understand the applied stress that actually takes place when the engine is an operation okay so you can sort of start playing around with these to try and optimize their performance so this is this is an example of a welding scheme that rolls-royce wants to use is so called inertial welding where you essentially rotate at high speed one of the objects that you want to well together the other one of stationary and you just spin them up and then you stop spinning them and so you stop driving the spinning you just push them together it generates a huge amount of fees and welds of materials there’s a very efficient at welding method but actually for this particular application rolls-royce had developed two new and nickel-based superalloys and conventional techniques were not able to to weld materials to the to the standard that was required so so this is part of the welding ring that they brought to Isis it’s physically it was a peep about so big and what we can do is using neutral techniques we can actually map out the stress within that welded region okay so the length scale here is quite like this is something like a five by five millimeter section of the the of the strain field within this material I think it’s not a section as in we took up a sexual material it’s actually from this this piece of kit and what you find in the eyes welled in case that you get these regions of extreme extremely high strain for the characteristic heat treatment that was normally performed you can see that it reduces the strain in the material but it’s still an unacceptable level but actually with the sorry with a modified treatment post weld heat treatment you can see that we can get the strain down from 1500 megapascals down to 400 which is which is exactly what rolls-royce we’re looking for so we’ve gone from angstrom resolution data up to millimeter resolution data with the same probe and actually I just put this sliding just for fun because it’s son of this is looking at magnesium alloy but again it gives you an example of the kind of size of samples that we can actually deal with so from a few nanometers of material to quite a few kilograms of material one of the new things that we’re we’re pursuing that Isis is is to understand the behavior electronic circuitry when it’s irradiated with high-energy neutrons so I said that we spend a lot of time trying to produce a milli electron volt neutrons because of all the useful characteristics actually if you go up into the upper atmosphere there’s a large density of mega electron volt and neutrons and there’s concern that these neutrons can cause failure in electronic circuits so they can actually corrupt data so flip a bit of data or they can actually cause physical damage in the device and so actually looking into the ISIS Neutron target what you find is a spectrum of neutrons that matches very closely to that of the upper atmosphere so actually one hour in the neutron beam and Isis is equivalent to 100 years flying at 30,000 feet and so this has been learnt and we’re currently building at the moment which is to provide test facilities for chip manufacturers so they can certify their electronic circuits against these high-energy neutrons and of course as feature sizes get smaller and smaller the probability of these events becomes bigger and bigger and just I show this clothing it’s just so impressive if you think this is the entire road map I think the feature size in this laptop is probably thirty two nanometers or something like this and I think they’re already rolling out 14 nanometer type integrated circuits so that is just just phenomenal and as the feature size gets smaller the risk of an interaction with the neutron becomes bigger and so we need to understand how that works okay i mentioned cultural heritage let me give you let me give you an example this is using neutron scattering to actually to actually produce three-dimensional tomographic images of material so this is the Australian nobleman to the Renaissance bronze piece came from the Rijksmuseum in Amsterdam and by just simply taking images of this material in the neutral ambience we rotate around which in the same ways you can do with x-rays we can build up a three-dimensional structure of the of the artifact that we’re

studying at sea because it’s neutral scattering we can do far more than that we can tell you about different materials that are contained in that in structure as you can sort of see here if we can make cross section and then we can identify regions where there seems to be excess material sort of around the knee region in this particular case but we can go beyond that what we can actually do is to take this tomographic data and to go in and then use diffraction to give us a Tomic resolution data so the imaging data is in real space obviously and it’s submillimeter resolution but actually you can then go in and get atomic resolution because you know where everything is now because you’ve done the tomography and so we can see here if we look inside the piece we can find as cast bronze so we can make because it’s diffraction we can make an elemental analysis of the material inside the structure which is shown here and then you can actually see inside there are some repair bars that have been added at a later date and you see the structure is very much different rather mean as cast bronze it looks like unalloyed copper so you can see how the artifact in this case have been there I’ve been repaired okay let’s just give a couple very brief examples about health care type applications and one of the things that we can do is that neutrons are very flexible at looking at different sorts of interfaces so if you want to look at the interface between the soil in the solid that’s fine solid and liquid that’s fine liquid and liquid that’s fine air solid and liquid and so on so this is an example of trying to understand the role of a particular protein that is found to be deficient in premature babies and the role of this protein is to lower the surface tension so that it makes the Long’s more efficient breathing oxygen okay and so the idea is can we understand how this particular protein works and of course because there’s a biologist far more complex than that there’s a whole load of lipids floating around in the system as well so what we can do is to try and make a model of this of this long which in our case just consists of a water and air and we can add the protein and we can also add some lipids but then what we can do is to actually mimic the effect of breathing by compressing and expanding these layers and so when we inhale at a low surface tension five mil millon Newton’s per meter we can then use our user on technique to actually understand the ordering of the protein and the molecules at the surface okay so you can see if the black curve is dominated by the protein you see that it sort of sits near to the surface and you can tell where the phospholipids are there are the location of density which tells you they’re quite highly disordered but then as you start to exhale what you find is that the the lipid bilayer forms at the surface here and becomes ordered and the protein is driven down into the liquid into the water in this case so actually by understanding the behavior but only of the protein but also it’s this the lipids that go along with it you then stand a chance of being able to create synthetic versions of what occurs naturally in nature so in a similar vein this is work with the University of Reading looking at planned events proteins so here’s a membrane of in this case we’re trying to understand the behavior of wheat and what you find is that the binding cipher parinda lame which is shown here actually dictates whether the wheat has a soft or a hard texture which is very important commercially because that means where you can sell your product whether it’s through something of high value such as wheat for making bread for example with a nice soft flour texture or for less profitable up for the harder texture and actually it turns out what drives that transition is is driven by the binding of pure under limb and so actually we’re neutron scattering we can actually say with with an sub nanometer resolution we can actually say where the probe the binding sites are in that material and you can then again this is biology so that’s complexity so we can add a little small molecule this is an antifungal antibacterial molecule and again we can understand how that inserts itself within the membrane layer so that picture that I told you just was essentially a one dimensional view away from a surface if you want to go beyond that we can actually tell you about the full three-dimensional Lord room and so this is an example I have a particular material f127 subhanak we need to worry about that too much but the idea is can we understand this behavior at the surface and we’re going to provide produced two surfaces one is hydrophobic and one is hydrophilic and because of the capability of the neutron technique we’re going to be able to do that in a depth dependent manner okay so here’s some data taken at the critical

wavelength which means we have a lot of neutrons are scattered from the near surface region and we have the hydrophobic interface and hydrophilic and what your scene is the organization of that polymer onto that surface okay so straight away if you look at the critical wavelength for the two different surfaces what you see there’s some sort of broad ring of rolla diffuse scattering which is telling you’ve got a micellar ordering with a distance between the micelles of about 160 angstrom when you go above the percolation limit and this is of interest or a lot of polymer processing industry what we find is that you start to see ordering near to the surface okay and you find it’s very different so there’s some elements of hexagonal close-packed here for the hydrophobic surface whereas you have something looks more cubic as the hydrophilic interface so okay that’s rather nice you can see different ordering near to the surface but actually if you go below the critical wavelength so this was at the critical wavelength so now we’re more both sensitive okay so Roger stood in the surface we’re still in the book and what you find is a hydrophobic you well you still they sort of look reasonably similar I guess that you have this my cellar or drink but that the structures now are looking more similar so in the book the effect of the interface is obviously less important because you’re further away and so these things start to look rather similar whereas if you look just in the surface region by going above the critical wavelength you see that they’re very different so you see you have my cell ordering at the very top of the structure which you don’t have in the hydrophilic system so you’ve got an in-plane ordering so you know where is cubic or X agonal close-packed but you also know how that’s distributed in the third dimension and you can study these things as a function of time this is certainly transition from my cell at a physical formation and this is quite old data now some like this is taking data on the 15 seconds put rashly starting to get time resolution of order of a few hundred milliseconds so we can step in the right kind of case we can study these transitions from the sort of lense cap okay let’s um let’s talk about some of the work now in advanced functional materials and so here’s a rather nice example of multiferroic studies so obviously water frogs and materials with with more than 140 a property as I say fair electricity and ferromagnetism and this is a recent recent prl from Roger Johnson and Oxford so a lot of the multi 40 cinnamon studies so far have a cycloidal my nephew structure okay and that’s like loyola structure comes from the interactions between nearest neighbor and next nearest neighbor and interactions lattice for the spin-orbit interaction and so you have diligently mariah interactions and that explains a large class of the multi fair oaks that that have been thrown at the moment but using neutron scattering we can study not only the atomic structure but i’m a native structure and so you can really start add value to the sort of measurements you might make in in your in your home lab so in this case specific heat susceptibility or the electric polarization and actually provide this full description of the atomic a magnetic structure and indeed in this particular class of multiferroic it’s believed this description of the cycloidal magnetism is not valid for this particular class class of system if you want to study a prof skies for example this is a possible alternative to pzt you can see here the sort of sorry this hasn’t come through this this is sort of showing you the distribution of bismuth titanium iron and magnesium at the various stomach sites and the sort of length scale here is the sort of point 1 angstrom with the resolution with which we can identify the location of these particular items now actually an increasing a trend in the size of performed is the coupling of the experiment experimental data with with computational modeling and so this is a rather nice example of a calcium compound which here’s the data which you can see here and this is a 30 of the diffuse catalyst with a short-range ordering in this calcium system so you can see the data at the top and actually hear some DFT calculations so you really have a full description of the material and this is actually something that Matthias copeman has been working on using gpus to very efficiently calculate the DFT and then relate that to the scattering the usual experiment so you have a very nice understanding of the short-range ordering in materials i mentioned that neutrons a very good at parametric studies we saw the case of hydrogen be loaded into olivium compound this is an example of studying the miletti structure of this material calcium iron for arsenic 3 so this is an analog of the predicted superconductors this material is not super conducting but you see that has a rather complex magnetic ordering and so you can just

with temperature rather than just fall in a single Bragg peak we can actually study a huge range of reciprocal space on the same measurement so you have a complete understanding of the atomic structure but also you start see that the magnetic structure as it appears at different temperatures and you can see how the intensity and the the origin wave vector changes with a function of temperature in a very very efficient manner so that’s talking about book systems actually you can apply a lot of these techniques to to thin film systems and just some very recent example is actually this is an antiferromagnetic semiconductor and this is a thin film sample it’s not particularly thin at children animators actually have data from films as thin as 70 nanometers first time we’ve tried these measurements but we can actually solve the miletic structure in thin-film systems so whereas previously we had to rely on both single crystals were reasonably small sort of fractions of a cubic millimeter as do diffraction with the new capabilities we have now we’re able to do that from epitaxial thin films so we can solve not only the chemical structure we sort had a rough idea that was from the x-ray data but actually we could solve the bonetti structure from just a few tens of nanometers of material okay I’m going to skip these two slides and just talk for the last few moments about superconductivity I think it’s a nice example where new capabilities lead to new science so we’ve just gone through a hundred years celebrating the discovery of superconductivity and of course the thing that enabled that discovery apart from this gentleman’s genius was the fact that you could liquefy helium so you get to low temperatures that allowed you to see this remarkable transition in mercury and here we sort of come full circle with the discovery of the Higgs boson at the beginning of the talk because of course one of the things that powers the CERN is superconducting cables so this is a previously with copper what you need to deliver 12 and a half thousand amps and this is what you need to a superconducting cable and so so we can claim that we have a role to play in the discovery of the Higgs boson but of course there’s a whole range of other applications from civil inducting Magnus through any more scanners and so on and this it must be kind of mainstream now because it’s actually a little YouTube video which is a dance about superconductivity but I’m not going to I’m not going to go there unless somebody wants to really see it okay so I this is not so clear and this just sort of shows you the transition temperature is a function of year and it really just shows you that the curiosity-driven research and the fact that materials can just come from left field means that we can never be fully oh sure that we understand exactly what’s going on these systems so here we have mercury in 1911 and then you see that you discover the new panicked I’d superconductors which is somewhere up here here’s these plutonium 115 compounds different display superconductivity and of course all the the high TC materials and so on so neutron scattering has a really important role to play here in superconducting systems or more widely in strongly correlated systems in the sense that these that they’ll understand the electrons in these systems is one of the major challenges contemporary solid state physics and actually being able to understand the excitations in these systems is absolutely vital because if you understand the excitations in the system you so you have access to the dynamic susceptibility you actually pretty much understand everything at the atomic level about what’s going on the system so you can produce a very rigorous and robust test of theory because if you understand how the atoms all the quasiparticles are moving around then you obviously understand what forces they’re experiencing so you have a complete description of the material and so neutron scattering gives you that here’s some rather beautiful data it’s rather all know but it’s still beautiful from steve haden and jontron croire looking at the excitations in a range of cooperate superconducting systems in which case that the sort of glue that binds the pairs together is not not photons but but it’s actually it’s bleed to american origin and what this Neutron data show is to sort of seen the same kind of symmetry in two different systems sort of tell you about the universality of the data so this is this is in book material if you want to go and look at thin film systems we’re sorry you need to obviously again you need to have the software to make this data readily accessible oops if you want to look at thin film systems then you can do that again when you obviously there’s a huge range of applications of using interfacial phenomena to understand the materials and so i’ll just give an example

relating to superconductivity so this is the case of taking a simple superconductor in our case led it’s actually type 2 in this case is kind of dirty LED and what we can actually see is we can start to visualize the vortex structure within a single layer and so what we’ve done is to take a relatively thick film of lead in this case almost 200 nanometers thick is probably on the limit of the sort of thickest films that we could study and what you see here is some neutron data and the curve through it are actually they’re not they’re not a fit but actually a model so you you take what you know about the material from the macroscopic behavior TC and so on and put it into a time-dependent Ginsburg Landau theory and actually this is what comes out of it and what you find is that you can study as a function of the film thickness and apply magnetic field you can study the structure of the vortex lattice within that material so in this case the thinner films we can only ever support a single layer of vortices but actually make the film thicker you actually can self-assemble a bilayer vortex structures you can go beyond that you can actually look at the flux line lattice within thin films and actually again new capabilities deliver a new size apologies for the blue font here this is a 717 Tesla magnet that it’s part of an eps RC grant 02 Ted fog and a black bow that burger sorry which you can just put all neutrals captions instruments so if you want to go to 17 Tesla this is the kind of thing that you can do actually again new capabilities leading to new science this is a quantum which has a quantum phase transition and this is sterling the excitation so you see the dispersion relationship in this cobalt material traditionally you would set up your instrument with a single instant energy and you would measure this regional reciprocal space so coming back to that point that you’re surveying a large amount of energy space in reciprocal space and what you see here is the excitation the dispersion of the system you can see a gap here in the zone boundary you can just about see some some high energy excitations about three million volts and you might be able to convince yourself as a gap of the zone center here so normally then you’d have to go away reconfigure instrument I’m re measure again to actually focus on this area at you were the instrumentation developed an Isis now we get that all in the same measurement okay so we can actually in the computer afterwards we can actually extract four different incident energies so if we go from an instant energy of ten down to four million volts you can quite clearly see the gap in the zone sensor if you want to go even further really high-resolution study a really detailed test of theory go to 2 millivolts on the computer and you see very nice to resolve this gap of the zone Center that’s all within the same measurement it’s a really efficient way of making data so I’m almost at an end I think one of the things that we’re driving to do with in Isis and SD FC is to is to sort of put ourselves on this this virtuous circle where we want to be involved in that the smart engineering materials so we want to deliver optimized experimental capability which can then move through to provide optimized a functional properties so if you produce nice material you have detailed atomic and nanoscale characterization backed up almost certainly by computational modeling you then feed that back into produce even more optimized material and this is where we see the role of Isis in this providing this detailed characterization and probably within stfc increasingly being able to provide a high-performance computing resource to close this virtual server so we’re delivering a new instrumentation to try and tackle some of these challenges but I’ll just conclude by hopefully show you the neutron probe can access a range of curiosity driven and technologically relevant research that we can solve chemical amenity structures encounter a short range or disordered systems we can observe the excitations and systems we can we’re sensitive to surfaces and interfaces we can deal with extremes of sample environment and equally importantly that the neutron results actually complement or the scattering techniques you might have with x-rays or more kind of bull characterization tools that you might find in a well-found laboratory hopefully I’ve told you and give you examples about the relevance of global challenge science and I think I think they’re really driving at the at a real frontier unti here which is driven by complexity so but actually we want to extract simplicity from complexity it’s relatively easy to go from simplicity to complexity able to extract simplicity from complexity is a rather difficult thing and have an atomic four dimensional information both reciprocals momentum space and energy space is

really important and actually the role of high-performance computer modeling is going to be key one has the impression now that our ability our experimental data is beyond some of the areas of numerical calculation so we need to make sure the consistent approach if we’re going to to make that virtual surface that virtual circle complete and I’d like to finish by just saying that we really are only skimming the surface is what is capable with these techniques so I would like to thank my colleagues that Isis has shown here and I would like to stop there and thank you for your attention

What’s going on YouTube? The Ford Explorer is considered to be the all-time best-selling SUV in America So when it comes time for a full redesign you better bet that families all over the country are paying attention That’s why we headed over to Jack Kain Ford as soon as we heard the first unit came in and of course if you’re in the market for any new ford Be sure to stop by their dealership or visit them via their website, which we provided a link to in the video description. So With that all said, let’s see how the new Explorer improves on the winning formula you So getting started with the exterior design the new Explorer really charts its own course It looks nothing like the expedition or any other whore for that matter though. It does have some similarities to the outgoing line The grill continues to fill the entire space between the headlights and as far as the designs they do change for every single trim Our limited and the Platinum have similar silver finished grilles while the XLT and Sport go for sporty or gray and black finishes Turn it to the headlights themselves They are fully LED across the entire lineup for both the low and high beams Both of the designs are a little bit different for the ST and platinum models Finally LED fog lights also come on the XLT 202 a and above Now heading on to the side this is where you see the biggest difference from the old Explorer It is now moved to a rear drive architecture which gives it really pleasing proportions and a much sportier. Look compared to the competition It also looks a lot smaller, even though the size stays pretty much the same Around back This is the place that looks the most similar to the outgoing model since we have a chrome accent dual exhaust and two similar bracket shaped LED taillights of course choosing the S T will black everything out and give you quad exhaust tips instead and While we’re down here, I might as well mention the toy which has increased to fifty three hundred pounds from the previous 3000 for the base four cylinder and then 5,600 pounds with the upgraded v6 But overall the styling of the new Explorer certainly stands out with rear-drive Proportions and a much more masculine vibe than the vast majority of rivals Now heading up to the wheels as you’d expect there are a wide assortment of choices What you are looking at are the optional 20-inch polished alloys which replaced the limited’s normal 20 inch alloys the XLT comes with an 18 inch alloy the ST and platinum come with similar looking contrast alloys and Finally only the st can get an optional 21 Moving on to the mirrors they are always heated with standard blind spot monitoring while the limited adds power folding and st adds auto dimming abilities Now one of the biggest and most important changes for 2020 is that advanced safety features are now included standard across the entire lineup The co-pilot 360 suite includes automatic emergency braking with pedestrian detection Lane Keeping Assist Auto high beam headlights and the BSM system that I already mentioned Additionally choosing the limited or higher will also add in adaptive cruise control and evasive steering assist Finally ending things at the fuel tank this limited all-wheel drive model has an 18 gallon guilty, which is good for 414 miles of range all the engines even the upgraded v6 request regular unleaded fuel But anyways, that’s pretty much it for the all-new exterior, so now let’s get inside and see how much Ford has upgraded the cabin So walking up to the all-new Ford Explorer for its intelligent entry system is actually standard across all the trim levels

And will come with this nice pop and if you get the XLT 202A and up you will also have the remote start system Now you get inside the vehicle itself there is a sensor behind the handle so all you have to do is just grab it and When you do it, the power mirrors will also deploy a helper All right So checking out the cabin of the all-new 2020 Ford Explorer As you can tell right off the bat this really represents a whole new design philosophy for Ford Now this is a vehicle that comes in at a wide range of price points So there is also a wide range of interior color options and materials So starting out with the XLT. You’re going to have cloth seating However, you can option on leatherette if you want But all the rest of the trims are going to come standard with real leather seating Which has have a special quilted design if you go for the platinum trim as far as colors That’s pretty simple because you actually only have two different color options on all the trim levels You have evany or sandstone on the Platinum though. It’s considered light stand stone. It’s a little bit of a more white color Now turning over here to your door trim, it is very nicely appointed as you can see here on the limited We have full leather all over the armrest with a color contrast stitching that runs all through here Your top part is very softly padded Got an aluminum speaker grille here and you will find three person memory seating on the limited and up As far as your windows here all four are one touch automatic As far as your seat controls They do range between six-way six-way power on the lower end and 10-way power on the upper end models like this one here And then like I said We do have real leather seating just feel nice and soft and supple You do have perforation as well as the color contrast stitching and it looks pretty attractive One of the really neat things is this new animation comes up in the center display As well as on this display, sometimes when you get in I’m just kind of like a nature scape pretty nice looking Well, I was saying checking out the cabin for the first time it really doesn’t look anything like any existing Ford models And as far as the materials they have taken a big step up from the outgoing generation So across your entire upper dash this is all soft touch plastic even on your lower trim levels here on the limited We have a faux wood that runs through this whole center part here This would be a real wood if you go for the platinum trunk and the upper dash as well as the top of the door trims would be covered and I Love the red on the Platinum As far as the other materials you have this silver trim That runs through here on the limited as well as some metallic finish across here and everything fits together, really really solidly Now no matter what model you get you do have a standard push-button start When you press it, you will see this 8 inch touch display fire up on the vast majority of models however, if you go for the st or the top end of platinum model, you have the option of getting that really Interesting looking 10.1 inch display. So let’s stand up a little bit taller than this one All right, so checking out the gauges over here This is actually your base set up for the gauges and you have a really large six and a half inch a reconfigurable display Right in between your two analog gauges And you can just cycle through a bunch of different information. This is different than the typical fourth set up So it’s kind of an all new Version but it does contain pretty much the same information just it’s a really really high resolution Now you can get a twelve point three inch display. That’s fully reconfigure Bullough takes up the entire gauge cluster That comes on the st in the plateau Now coming back to your steering wheel Ford has nicely Included this leather wrap steering wheel across all of the trim levels, even the base model It does have a new design here kind of a little bit boxy looking here

We’ve got our buttons for our adaptive cruise control our audio controls on this side We got our multifunction display as well as iPhone and voice commands One nice touch is that on the limited and up you do have a power adjusting steering wheel and you also have steering wheel heated Now moving on to interior storage This is one of the most important aspects of a family crossover and Ford has really done a great job here There’s a ton of different places to stick things so we can start out here with our center console As you can see, you’ve got a little tray right here that you can remove and then looking inside. This is very deep But we have a nice little rubber pad down at the bottom of it as well as a 12-volt outlet Right up in front of that you actually have a wireless phone charger. It’s setting sideways here So you just stick your phone in like that and then set it like that. That’s a pretty cool way to save space You’ve got another two more cup holders right here, which are illuminated a small area here for your fob or a tiny phone We can pop this up and you see this is a really really large bin It’s actually extremely deep it also is lined with the same rubber mat This is where you’ll find your USB your USB type-c and another 12 volt outlet and Then finally there is another place to stick stuff us This looks like a good shelf that for a phone or something else small like your wallet And this is kind of a little bit hidden Definitely a nice use of space here And one of the reasons for it has been able to give you this much space is because they’ve gone to a compact Electronic shifter like we see in the expedition So it operates the same way you just twist over for drive. You can press in the center to activate the manual mode and Interesting leaf Ford actually includes paddle shifters across all the trim levels even the base XLT Therefore reverse you’re just gonna twist back to they are And when you do so you will find a 360-degree camera system that’s actually included on the vast majority of the trim so all but the base XLT will have this 360 camera system as You can see you’ve got your 360 view on this side and your traditional view on the left-hand side We can hit the camera button here to cycle through some different views Like our corner view and we do also have the ability to hit the zoom button and Check that with that little line there to line up a trailer And then for bark you just twist it over to the P And right behind it You will find an electronic parking brake as well as a brake hold feature now right behind that you will notice a few more buttons This turns on and off your auto start/stop. You have your fill descent control and this turns off your traction control However, in the middle we have a drive mode selector So when we select that we have this really nice animation come up here which shows us all of our different drive modes There are a lot of different choices here. So we start out with our normal then we scroll over we have slippery trail and Deep snow and sand now we can go back the other direction. We have an eco mode a sport mode and then a dedicated towing and Hall So as you can see each one of those comes with its own animation to make sure you know exactly what mode you’re in It looks really cool. Now the next thing to check out is going to be our climate controls Ford has actually included three zone automatic climate control standard across the board So what you’re looking at you’ll find on every single Explorer All your buttons are located right here. So you can control everything without having to go into the display or anything like that You’re just going to press up on this really nice feeling button To adjust the temperature for both the driver and passenger right here is going to be your fan speed adjustment turn on and off Right there and you can adjust your zones right there You can also press this to turn on off the rear And if you hit the menu this gives you some additional options Will quickly pop up here so you don’t have to take around and figure out how to find that in the system Off to the side of that You will find your buttons for your seat heating heating his standard on the limited and up optional on the XLT and Ventilation is standard on the limited and up as well as the heated steering wheel, which I already talked about All right, so now that brings us here to our audio system now naturally There are a couple different ones to choose from a six speaker one on the XLT or on the limited enough You have a 12 speaker Bang & Olufsen sound system. That’s what we have. So let’s go ahead and take a seat Sall quality of this system is phenomenal

There is actually a third sound system available as an option on the esti and the platinum That’s a 980 watt 14 speaker banging olsen sound system, but honestly hearing this one. I don’t think you’ll need to pay for the upgrade Already and now that brings us here to our sync 3 system. It has been updated a little bit with some new graphics So let’s go ahead and take a quick look but you do have your home screen with different Tiles that you can click on real fast to move into that section so in our Bluetooth audio we can play and pause the music straight from here and we can also switch to our different sources from Right there We also have a phone section where you have access to contacts your text messages things like that The other big thing is the applications because we booked we have standard Android auto and apple carplay which may kind of mix up for the fact that we do not have integrated navigation on this trim level so you can still use Google Earth maps or Apple Maps, whatever you prefer to use through those systems here on the STX That’s pretty much the main features that we’ll cover here But we do have a dedicated tech help video available If you want to learn more about the sync 3 system a link to that is in the video description Now moving on up from that on the Limited and up You will find an auto dimming mirror with your home link universal remote mounted right here Now our particular limited has a very nice option which is our panoramic So go ahead and bring this shade back here. This is an option across most of the trims It’s only standard on the Platinum. All the other trims can’t add it for sixteen hundred and fifty dollars Of course as you expect this front portion does slide open And this piece of glass here is really really large you also have a wind buffer right up there But overall, I have to say I’m very impressed by the cabin of the 2024 Explorer It really feels very very spacious very It feels like a really big step up from the outgoing model the materials the solidity and the technology Really bring this back up towards the top of the class All right, so now go ahead and hand it off to Mason who will check out the back seats and the cargo area All righty So moving around to the rear seat of the all-new 2020 Explorer you are gonna find a good amount of space Especially for its class you’ll find 39 inches of rear legroom and 41 inches of rear headroom Which does actually place it above its main competition like the Honda Pilot and Toyota Highlander Now turning over here to the door trim You do have a really nice Luxurious door trim to do have leather wrapping across all the bottom and it goes even all the way up here to the very top now in addition on this limited trim, we do have rear window sun shades and Down below you will find a power window Now down below that you will also find plenty of drawer storage plenty of space for maybe a bottle and some other junk In turning over to the seat itself You will notice that this particular model is the captain’s chairs model and that is because captains chairs are standard across every Explorer You actually have the option to add a bench seat and that is an extra cost option So if you’re looking for captains chairs, they are standard here Now here in the center for does give you plenty of nice equipment So you will find your own climate control standard across all of the models and you will also find your own climate vents now down below that you will notice that we do have two stated rear seats and that is on the limited and platinum trims and Down below that you have a smart charging USB port as well as a USB type-c and a household star outlet as well

Now down below that you have a really large storage bin. You can fit quite a bit of stuff in there and here in the center like I said This is the captain’s chairs model and it is really nice that Ford has included these nice cupholders in the floor as well as another little storage area and Like I said, this is captain’s chair. So you do have these nice armrest Top we do have this beautiful panoramic moonroof, which is an option on the limited trim and off to the side We have some LED lighting here your vents, which I mentioned earlier and a copa Now like I said in terms of space This is on par with most of the rivals. If not a little bit ahead and behind your seating position I have plenty of space probably 4 to 5 inches of rear legroom and my feet can easily slide from the deceit And coming around to the third row obviously This is a very important part of the Explorer and Ford hasn’t made it really easy to get back here So I have to do is look at this little button on the top of the seat Push it and it will electrically fold out of the way kind of like me Honda Pilot Now once you get back here you are going to find 30 2.2 inches of rear legroom and 38 inches of rear headroom Which is pretty class competitive if not on the larger end of the segment So now it’s go ahead and get back there and see what it’s like All right, and so my first impression is it seems pretty class competitive back here as you can see I don’t really have much legroom, but my feet do have a nice spot up underneath the seat to slide, which is good But the thigh support is a little bit lacking as well However off to the side for does give you a little storage area as Well as your own vents up here and on the side as well some lighting And on this side you do have a cup holder as well And in order to slight the seat back into place just push it right back Now coming around to the tailgate of the Explorer It is standard power, which is a really nice feature and it is also hands-free if you go for the limited or platinum trims So just wave your foot under the bumper to open Now once you’re inside of the Explorers trunk you are going to be very pleasantly surprised with the amount of space It’s larger than most of the class since you have 18 cubic feet behind the third row seats And if you fold those seats this goes up to 48 cubic feet And if you fold all of the seats as a maximum, it’s 88 cubic feet now like I mentioned that is larger than That’s actually larger than the last year’s Explorer and it’s larger than the Honda Pilot and Toyota Highlander as well Now as far as how Ford finishes it back here It is really nicely finished to do have a nice carpeted floor board and up underneath of the floor. You even have more room so this is probably about Eight to ten inches deep and it goes across the entire Rear you can fit plenty of stuff back here that you want hit up and off to the side You will notice a few features. So you do have a 12-volt power outlet as well as your power folding third row Now this is actually standard on the limited trims and higher so I have to do is fold the seats down is to push this button and It does fold right down Now you will notice that Ford was nice enough to include I’ve never seen this before but they have both the left and the right seat So all you have to do is push this one button instead of both buttons at the same time And as you can see when the seats do fold they are completely flat with the floor And coming over to the passenger seat it is power adjusting across every trim of the Explorer it’s either 6 or 8 way power adjusting depending on your trim level and You do have nice materials in front of the passenger as well as a good sized glovebox its dampened and there’s plenty of space inside And up top would you have a Sun Visor with a mirror and light Bay’s our LED lights and it does also detach next end But anyway guys that sums up all of the usable areas of the 2020 Ford Explorer

So now let’s go ahead get on the road and see how it all performs All right, so let’s go ahead and talk about this vehicles power trains Now Ford has a quite a variety of options for you to pick from So the XLT and their limited are going to start with a 2.3 liter turbo four-cylinder. I Produces very healthy numbers of 300 horsepower and 310 pound feet of torque Now the next step up on the limited trim is going to be a hybrid option we’re gonna cover that in a separate video But as far as the ST and the Platinum they jump up to a 3 litre turbo v6 And that produce has really really good numbers 365 horsepower and 380 pound-feet of torque in the Platinum trim if you go for the ST that’s actually tuned up to 400 horsepower and 415 pound-feet of torque Wow So those are very impressive numbers and then of course it is as many of you have heard rear-wheel drive now So you have the rear wheel drive bias On the bottom two trims at a standard rear wheel drive optional all-wheel drive. The top two trims all-wheel drive is standard As far as your transmission, we have a 10 speed automatic transmission onboard And all that together does produce pretty good fuel economy So the base model with the rear wheel drive 2.3 liter, there’s gonna be 21 City 28 Highway 24 combined When you go for all-wheel drive like this one, that’s gonna drop that down to 23 combined And then if you choose that really powerful 3.0 liter engine you’re gonna get 18 city 24 highway 20 combined which is still Pretty good for the class since a lot of rivals have less powerful engines that get similar fuel economy But with all that said let’s go ahead and take it out on the road and see how it performs there All right so first launching off in the 2020 Ford explorer as we’ve already said numerous times, this is the limited trim And it comes with the 2.3 liter EcoBoost engine Now we were just driving the f-150 with the 2.7 liter EcoBoost v6 So and this is this is a four-cylinder But the small displacement EcoBoost engines. They’re they’re really impressive When you start going down the road in this it? It’s really surprising just watching off. It feels quite powerful for such a small engine Yeah, for sure and even even the sound it doesn’t really sound like a strange 4-cylinder You know in a big vehicle like this, you know If you got like a 4 cylinder in any of its competition It’s gonna sound really really strained and this engine definitely doesn’t have any of that Right. So this is basically playing substitute for a v6 engine. I Believe that you used to have to option this engine on you had a standard v6, but now this is the standard engine And you’re not gonna miss the v6 This certainly has plenty of power more than the competition actually on average and Of course, you’re looking at fuel economy benefits, of course as well having that four-cylinder And of course the biggest news of 2020 is we’re back to a rear-drive platform. So that’s that’s really cool that’s also different from most of the competition besides for maybe like the Dodge Durango and That is something that makes it stand out As far as just driving along here going to a rear-drive architecture doesn’t just make it become like a sports sedan anything magical like that, but You know it does it feels very well balanced and what’s impressing me is that it doesn’t feel super big or anything a lot of the competition and wallows around and Just feels absolutely gigantic. This feel is pretty agile And just rolling down the road here did you have a good sense of where the wheels are placed Yeah, it feels pretty good I don’t feel but much body roll is one of the things yeah, it’s pretty buttoned down Even in this version, of course, this is more of a family version a luxury minded version versus the ST

We’re definitely impressed by what I’m feeling here in the driving dynamics The 10 speed automatic doesn’t hesitate to drop gears Just like in the f-150 We were just in it drops gears sometimes multiple ones at a time just to keep you right and the power band There ten-speed does a really good job. You cannot feel the shifts at all. Yeah. It’s an excellent. Very serious minute transmission Now one of the other things I do want to comment line is just cruising along you know An explorer is supposed to be a family vehicle. You have three rows for you and your family to come along comfortably And this cart really does a great job of keeping it quiet and comfortable in here Those are your two main things that you want in a car like this and they do a really good job with it we are cruising down about thirty miles an hour and there’s almost no noise at all in this cabin, and it feels absolutely Super comfortable. These seats are awesome. And I really think that all three rows are going to be comfortable As far as the characteristics of the engine It definitely has good torque down low it runs out of breath a little bit up top, but that’s the way all four cylinders are but what’s really important is how you take off and That the torque richness of the turbo definitely helps you take off really nicely All right, so our auto start/stop system just engaged so we’ll go ahead and take off and see how smooth it restarts. Oh Very very very smoothly. This is that’s definitely one of the best system felt It’s a very very very good system can’t remember exactly how the old Explorer was but this would definitely that type of smoothness is Top level for this class now, of course you can turn it off as I pointed out earlier right here if this is something that annoys you Yeah, I’m definitely liking the feel of this turbo engine really peppy So if you’re looking at that compared to a v6 and think that that’s going to be a huge downgrade I’m gonna tell you you should come test drive it because these EcoBoost engines are really impressing me they oppress me in the the 2.7 and the F-150 we did and this is really just as good. That’s right And we have a lot of different drive moves that we can try out. As i pointed out earlier there are a ton of them That’s what I’ll do is I’ll go ahead and scroll us into the sport mode and see if that makes me into a difference Like I was saying the transmission does not hesitate to give you drop the gears to give you exactly whatever you need That’s the benefit of having 10 speeds to choose from is You have always have kind of the best make sure performance and fuel economy Remarkably comfortable here at highway speeds Yeah, this is a rough concrete road here so these and roads are usually a Rougher loud louder particularly, it’s very hushed in here. I don’t hear any road noise particularly The wind noise is very minimal Here in the sport mode the sterring definitely tightens up a lot It’s a quite a bit heavier

This is I you know, I prefer heavier steering generally but it is nice that for it since you have so many different drive modes to pick between That you really can cater that to where like the normal mode is definitely liked Just the way that people in this class typically want it, but if you do want the sporty or drive We have the different drive modes Or of course if you want to go Full fledged support st than the ST is always available to you that that changes a lot Obviously this just now came out this is the first one to come to our dealership and You know Hopefully with the chance to try out the st in the future And see what exactly is different about that as well as the hybrid model — there’s really a lot going on with this Ford Explorer lineup and I think that really is kind of a good summary to the whole vehicle is the fact that there’s kind of Something for everyone. I guess you could say. You can start out on on the basic end and still have a really nice engine and really good standard equipment and then you can just keep bumping up and Go all the way up to kind of like a perfunctory performance a luxury crossover so, you know Yeah, if you know you’re shopping in this class Then you should stop by your ford dealership take a look at it and see you know What kind of mixture kind of matches what you’re what you’re looking for And now let’s go ahead and take some time to discuss the pricing of this all-new 2020 Explorer So for your very base model The starting price is going to be thirty six thousand six hundred and seventy five dollars and that is for the XLT trim in rear-wheel drive Configuration now if you want to go one rung up to what we have here This is the limited trim and that’s going to start at forty eight thousand one hundred and thirty dollars also and rear-wheel drive as Drew is talking about And then the next rung up is actually your performance model that’s the ST and that’s going to come in at fifty four thousand seven hundred and forty dollars with standard all-wheel drive and The Platinum which is the top dog has everything you could ever want is going to start at fifty eight thousand two hundred fifty dollars Also a standard all-wheel drive Now as far as how this particular Explorer is equipped, we do have a pretty highly a configured limited trim so we have the star white paint for five hundred ninety five dollars as was the optional twin panel moonroof for sixteen ninety five and We also have optional 20-inch wheels for five ninety five And then finally when you add in the destination charge of a thousand ninety five dollars This particular model as equipped and four-wheel drive is going to come in at fifty four thousand one hundred and ten dollars Which definitely you know looking around here. It is a lot more expensive than some of its rivals like the Highlander and pilot But I do think that you’re getting a lot more than those rifles, you know, especially in your higher-end trims You’re going to be getting the faster engine with I mean 400 horsepower and the st So you’re getting a lot of stuff that is not even available and a lot of those on the top end. Yeah, exactly That’s not even offered in the competition So while that top-end price is significantly more than the top in price for a competition You do have to keep in mind you’re getting a totally different package than what they offer Well guys you enjoyed watching this in-depth look at the 2020 Ford Explorer limited Please let those like and subscribe buttons if you haven’t already and we’ll catch you next time as they stand for more of the latest automotive delicacies!

I good day everyone this is bryan pash CEO of PCG consulting and i am excited today to have this webinar turning your service drive into a cash register with me on today’s call is done read andrew barter and julie Chisholm and we are going to have a great day of engagement regarding what we can do in the service drive to increase profits um let me just say that the speakers on today’s webinar will be part of the automotive boot camp the fourth annual event it’s going to be in Philadelphia may 14 through 16 today’s webinar will give you an idea of the subject matter experts that will be at boot camp as well as some insights on what they will be speaking about the sponsors for boot camp are listed here we’re going to have a lot of different technology companies consultants and subject matter experts at boot camp so if you are in the market for looking for a new website or CRM or to do some new things in the service drive the boot camp in addition to the 48 workshops and Technology sessions will allow you to meet one-on-one in an intimate setting with some of the best companies in the industry if you haven’t visited the boot camp website please go to the homepage of automotive boot camp calm and you’ll see that right on the front is the updated PDF color brochure of all the workshops that will be at boot camp including those that are going to be offered by today’s speakers at the end of today’s webinar will be offering attendees special pricing to reward you for your hour of investment in education right down this phone number 9 08 60 160 4 75 f Kerry hem fells direct number she’s the executive director of first by educators who’s hosting the event and you’ll be able to lock in some special pricing so let’s jump into the subject today I was recently in Colorado at the innovative dealer summit there was a wonderful speaker named Dan Thurmond who was juggling sharp objects I don’t know if any of you are jugglers are there any jugglers on today’s call this guy was fantastic but he juggled these very sharp object on a unicycle which was even more impressive and I thought about how the automotive industry is evolved when dealers at the turn of the century first started selling cars obviously they didn’t have much competition they may have been the only ford dealer or a Chevy dealer or cadillac dealer in their market they knew their cost they knew what they had a Cell a 4 it was pretty easy to make some money and then as other brands came to market and other competitive forces came involved they needed to advertise why should someone buy a Ford or a Cadillac or a Chevy and then as the business grew in the industry grew they realize they need more people than just themselves so they had a start hiring and then training came into the picture and dealer principles how to start worrying about human resources and training an event of course the lawyers got involved and then States got involved and now we have regulations out the Gazoo and then of course the internet came and well things got a little crazy and course service marketing is part of that and today dealers are juggling a lot of balls as a result for the Internet I don’t know about you but you can answer this yes or no I’d like to see your responses do you feel today that there’s too many balls for you as a fixed operations director general manager internet manager how many balls can you really juggle at any one time is it does it feel at times a little overwhelming Diane says absolutely let’s get some other feedback from people today you feel that you have too many balls when he says yes well today these experts are going to talk about how to give you some insight and assistant this area of service marketing and service operations you have your own buzzwords and this is only a small list of the words a new vocabulary that we use in service marketing today let me ask you another question is anybody’s desk look like this are you the fixed ops director are you the service advisor team leader or is this your desk the

internet dustin says yes and my walls I’d like that the idea of how many reports how many analysis is how many insights are being thrown at you can you really handle at all and one of the things that I’m going to challenge everyone today on the call from the insights that our speakers give are you really willing to do an audit of your fix tops of your service marketing are you willing to look at your whole digital strategy and peel back the onion and decide what’s working and what’s not working let me ask a question would you agree with me today that dealers are spending money for marketing advertising operations yet there is not clear visibility to you what’s working what’s not working would you agree with me that is a fixed ops director or general manager you’re really looking for new ways to know what’s working and what’s not working there’s some holes in that budget Casey says absolutely yeah I’ve heerd this over and over so I’m going to challenge you later about this concept of an audit the other thing is is why are we missing so many opportunities today in the dealership and I don’t know about you but you know you have a log into your CRM you maybe have a login to DME you have a login to your website analytics you have your google adwords login you have your webmaster tools you get reports from your chat vendor you get reports from the OEM know about you but does anybody else feeling that they’re being overwhelmed with reports as a result we get a little overwhelmed we’re not making the right decisions and that’s what boot camp is designed to do to help dealers really sift through what is important what should we looking at and it’s also one of the reasons why is a consulting company we created a great product to organize and clarify and see the ROI of all your vendor data and that is something that will be displaying at boot camp for attendees to see it’s a single login for you to look at all your marketing data website data social media reputation in a single login and today for fixed ops directors and you’ll hear it from Julie and you’ll hear it from our other speakers digital marketing and engagement social media and reputation management is so important for our fixed effects department and having all of that data in your fingertips to make better decisions make sense before I jump into Julie I want to make sure we’re all in agreement that today’s infrastructure how people interact with car dealers look something like this we can use the stimulus radio TV print direct mail billboards to generate interest about our dealership but it doesn’t necessarily drive people directly to the service drive or directly to call and make an appointment they’re going to the internet and checking us out let me ask a question for everyone that’s on the line and if you don’t agree with me please this is not a you know a dictatorship would you believe that online reviews on the dealership is significantly impacting the dealership or it has a minor impact on the dealership do online reviews significantly impact the service drive revenue or is it really not a big impact what’s your what’s your answer dustin says very much so steve says huge is it a big thing of Tom’s as hudge but that is HUGE just felt wrong Diane says huge impact so today if we look at this ecosystem all of our stimulus spending is driving people to the zero moment of truth where people are finding out whether it’s for car purchases price performance and styling or if its service hey what are my prices Rick says only some and thank you Rick for sharing that dissenting opinion everyone else is saying huge Rick saying it just has some impact who will talk about that and then when they decide to reach out to you in the first moment of truth how well are we picking up the phone how well is our service advisors engaging what are we doing to get them into the dealership for service and then the second moment of truth how is that experience and what is our service team doing to generate positive reviews service rrose typically are five times

higher per month than car sales so if it’s only 200 cars a month they’re doing about a thousand ro s what are we doing with that huge opportunity in the second moment of truth to generate more positive reviews online so with that I’m going to turn it over to Julie Chisholm who is a digital marketing director at Cavender Toyota in Texas to talk about what she’s seeing is opportunities for you in the fixed odds department and what she’s going to be covering at boot camp so Julie take it over alright good afternoon everybody first of all I just wanted to let you know that I started off in retail about 13 years ago with Toyota selling cars also through the internet and after about three to four years of that I moved in and became a consultant with Toyota so I spent a lot of years on the road going all over the country helping stealers try to make sense of the internet space the e-commerce space and now what we call the digital space and I always told myself that if the perfect opportunity came along the perfect storm to step back into retail I would have really consider it so last July I made the leap back in Burma tell so I am at Cavender toyota in San Antonio Texas so really I wanted to break this down into three parts do you have great representation on your dealership website I think that is obviously step one because if you’re going to drive all this traffic to your website your mobile site is it ready is it going to stand out is it going to give customers what they’re looking for the next thing to think about is how much of your digital marketing efforts are given to your service center so not necessarily a percentage I’m not going to break it down for you like that but is it a discussion and your leadership meetings are you sitting down with your marketing director or with your internet manager whoever’s responsible for marketing are you sitting down with your owner and saying hey I think I think we’re missing the ball here and are you giving enough enough of your time and energy and effort and thought process to service marketing then the third thing how much of your digital marketing budget fish on parts and service and I kind of hesitated to put that in because that meant that I might need to share that number will queue and I don’t know that I have it broken down as a percentage or even as a dollar amount but I’m going to explain it in a little bit more detail great so so Julie let’s let’s ask our team here the dealer attendees on today’s webinar yes or no question could you answer Julie’s first question do you have great representation on your dealership website and fix us what is your home page looks like would you say yet we have great representation or we don’t what what are some of the feedback from your from your perspective the dealers that are on today’s call how would you rate your own website let’s see mike says marginal sadly Carl says poor see who else might want to chime in here well it’s obvious Julie that you’re hitting a sense of thing because a lot of people are saying that they do not have great representation on their website so let’s take a look at what you mean by that in this next slide so here is a screen capture of our homepage at Kevin the Toyota and as you can see one of our banners are part of our slideshow that’s on our home pages is clearly dedicated to our service department and right now we kind of have a campaign of going through the definitions of certain things our slogan here is cavern or confidence so we’ve got a definition of confidence we’ve got a definition of service we’ve got a couple of others but we’ve got that that phone number displayed pretty loud and proud and really just tried to put a unique digital effort picture you know with the wrenches and and that sort of thing just to be kind of eye-catching and unique underneath that well you see the red tabs we also have a make a service appointment and our raving fans those are two and the specials of course but service and parts are part of each of those three tabs if you see where it says tell you a truck month that is as a tile that we rotate and sometimes it advertises tires we have a tire sale sometimes it advertises certified used vehicle but we try to give our service department equal opportunity on that tile as well and Julie I don’t know if you’re going to cover them just go back are you going to be talking about the navigation in later the position of service and parts in the nav later in

the day I know we can go ahead and cover that so if you look at the top our main navigation tiles we’ve got home truck deals that’s a big a big push for us at this store because we have the toyota truck plant it’s just about 30 miles from us specials of course because so many folks visit your website for specials and then we have our citizens tab and underneath that you know if I could give just a little bit of advice of something that I’ve learned is not to have too many options under service and parts direct them where you want them to go help them with what what page you want them to see so if click on service and parts Brian will show you the slide of what you would see on your screen and we recently redid Julie you still there ok Donna you still there Don yeah I’m here ok ok so we may have lost you people hold on one second Julie she may have had a telephony issue here hold on a second let me me find out what happened to Julie here send the chat message to Julie all right Julie well he can’t hear you ok let’s see um what happened to to her phone it seems lately that there is a growing conspiracy on webinars that I host that something odd happens so we’re going to I think we’re going to have to do for Julie’s sake she may have had some internet problems i think what i’m going to do is I’m going to advance through her slides and we’re going to have to come back to her and I’m going to jump right into dawn and then we’ll come back to Julie code on welcome to today’s webinar as oddly as the order has just become thank you for being part of the upcoming automotive boot camp Don won’t you tell everyone a little bit about yourself thanks Brian appreciate the opportunity to speak with everyone today and certainly looking forward to attending my first boot camp dieter pro training started about 13 years ago we were made up of of X automotive retail dealers general managers and service directors I got started the service business many years ago back in the 70s is a service advisor and have always had a strong affection for the fixed operations side of the business as a dealer of 26 years i prided myself in having strong fixed ops and one of the biggest strengths that we can have in fixed operations of course is to have a hundred percent service absorption so the workshop that I’m going to be conducting at the boot camp is called the four essentials to achieving one hundred percent of service absorption and when I’m speaking of achieving 100% absorption I’m talking about doing it primarily through the service drive because majority of leaders don’t have body shops and I’m not going to talk hearts I’m going to talk strictly about the retail service drive so I think it’s important that we take a quick look at where we are today in our industry and the statistics tell us that today across the u.s. that the average the average dealer is running below sixty percent in service absorption last number i saw was about 58 in far too many stores we find that we have a stagnant customer base and by stagnant i mean it’s not going up it’s not going down it’s just kind of holding steady and of course if we’re selling more cars each and every month as we are matter of fact we’re having a very good year last year in new car sales why isn’t our customer base increasing in the service drive profit margins far too many cases below industry guides and the industry guides that I will be referring to or those of the nada 20 group programs and nationally we find that sales per repair order are going down

hours per repair order going down and are probably now currently at about an all-time low 1.3 or oh and we still have dealers that are either have a declining net profit or even a net loss in their service and parts operation so in the boot camp we’re going to be talking about some way so we can take those profits if they’re great we want to make them greater if they’re good we’re going to make them great and if you’re losing money we’ll give you some ideas on how how you can start building net edita pro we have a saying that we think that there is a cancer that is prevalent in fixed operations all across the country and that cancer is called lack of accountability the good news is is that at Kansas 100% curable and we’ll be talking about it don’t go forward so how do you cure the cancer that is prevalent and fix tops well done lets up let’s ask the dealers that are on today’s webinar do you agree with Don statement that there’s a cancer in today’s fixed ops marketplace in our industry and its lack of accountability which you would you agree with with Don on this because he’s going to go into what he means in that attention to see what other people have to say about what yeah yeah so yeah unfortunately this is not hold true for only fixed hasta ahead you’re absolutely right and we’re going to talk about that for sure so go ahead well Maya point in and accountability is this I mean I I’ve yet to find a dealer who doesn’t have some form of accountability in their variable operations I mean if I’m a salesperson at one of the dealerships on this call and the best i can do is sell four cars a month the question i would ask the leader is how long am I going to be employed here and the most common answer I get is you won’t last 90 days in my store if you can only sell for cars a month well I understand that but if you cross back over to the back end of the store and you visit your service advisor back here who’s writing eight tenths of an hour per repair order he’s got a job for life and my point being is at eight tenths of an hour per repair order is no better than selling four cars a month so why is it you hold the sales people accountable for their performance on the showroom floor but you don’t hold your advisors accountable for doing what they were hard to do in the service department so that’s the accountability that I’m talking about we have the correct processes in place on the showroom floor we need to have those same accountability processes in place in every department in our leadership as one of the as one of the participants so clearly pointed out the four essentials that I’ll be addressing at boot camp are number one we have to be able to control expenses and notice it doesn’t say reduce it says control and first step to controlling expenses is to measure them and then we’re able to then manage those expenses and control them the second essential is we want to be able to improve our profit margins on labor and our profit margins on parts and we want those margins to be in line with the with nada guides and we’ll discuss those in great detail for example we want to see a labor margin of no less than seventy-five percent far too many dealers are in the mid to low 60s we want to talk about raising our sales / retailer repair order and we can certainly do that starting today if we had the proper service drive processes in place with our advisors just like we have processes in place for the sales people on the showroom floor and lastly we want to get more customers in the door and we call we want to increase the number of retail repair orders and again if we’re selling more new and use we certainly don’t want to forget the used car buyer but if we’re selling more new and used vehicles we should be increasing our customer base customer pay base in our service departments and we have to learn how to sell more appointments the last graph is to exemplify what happens when you get a dealer who is committed to holding his people accountable in service and parts at the same level that he holds them accountable on the showroom floor this happens to be in Minnesota dealer it

sells GM products i’ll be there buick cadillac and GMC and as you can see the 2008-2009 he’s cruising along with a very very slight improvement in those two years and then all of a sudden he decides to attack that cancer that he has back there and started doing something different and that thing that’s different is called process so by installing new processes in training his people his employees on how to utilize those processes to maximize the customers visit each and every time they come into that dealership you can see this gentleman in the following year had a seventy percent increase in labor sales a seventy-seven percent increase in part sales these are retail not total service department and if you look at the dollar values on there that ends up being about 1 million 93 thousand dollars in new found gross profit not sales over a million dollars in gross profit same location same franchises same product same building same people the only thing is not the same or his processes so he is well on his way and and to achieving his goal of 100 servings of the go ahead Brian and at the boot camp are you going to be showing people at boot camp with the specific steps that they can take to create that type of an impact at that at their dealership absolutely I will we’re going to be giving around very very specifics great so so Rick dumas asked the question what did their trajectory look like for 2011-2012 ones processes are implemented the things level off today continued increased what was going on at this particular dealership that’s a great question and we continue to work with this dealer for another year past 2010 and we continue to see some improvements not quite as dramatic as what you see here but they did continue to improve in any operation once they become proficient in the new processes is going to level off and now in two thousand finishing 2012 he has pretty much leveled off I can tell you that he’s had the highest net profit in his service departments in 2010 11 and 12 he’s ever had in history of his store so he’s leveling off at a pretty good level at a pretty good number but yeah you’re going to level off at some point in time what the exception of traffic elite have the ability to bring in more traffic absolutely and it’s done i want to i want to encourage attendees here that if you’re looking for new ways to hold your team accountable and to implement the processes that can see that type of change well another great reason why you should be at boot camp I’m going to Julie I’m going to unmute Julie because Julie is his back here Julie are you there I’m here great so give me a second then Julie because I’m going to pop back to your slides because we were talking about that you put service and parts kind of front and center on the navigation bar and you created a very clear landing page for the service department and so let’s pick up from there talking about what you’re doing differently to digital the merchandize your website okay so one of the things that probably has made one of the packs for our service center is making customer feasts a little more front and center so we use something ever side and we get approximately eight of those pieces feedback a day and its really it’s a really handy tool it shows you ro number it shows how much they spent and then they it’s really one question they gets you on a scale of one to five stars and then they can write comments if they’d like and so what we are if so is take some of that feedback and put it if they are specific but they enjoyed about their service we can put it on the page that it relates to so i talked about how quick and efficient the process was then we can put that on our maintenance page if they love the car wash that we give compliments and you

know as a compliment to every service then we make sure that it is any place that we have that that logo this share with the FJ with the complimentary wash with every service so it’s really nice because they are up to date we can change them out as often as we so that’s probably been one of one of our favorite items that we’ve changed this year okay so Julie Alex ask the question does somebody go through and manually update these different services pages or is there an RSS feed or an API that would do it automatically tell us a little bit about that in our case we do then we do them by hand however we do have on our website where they go in automatically as a feed so having that there is great but we just decided to take it one step further and in you know disperse the the service feedback on the service pace and Mike Berryman ask the question Julie where are people filling out these comments is is this right after the customer leaves the cashier are they doing it from home where’s this feedback loop coming from some great questions they do it at home and they get an email within a week of ones to the service service center and I think one reason we get six RC responses is because it’s one question great and whose are you using a commercial product to automate those emails based on DM s ro data yes it’s automated through our provider so it’s a partner that that that they have so it’s a partner with the dealer ducks called driver side okay so you’re using driver’s side to send an email out after every closed retail service order they’re asked one question you get that feedback and then you’re manually cutting and pasting on the appropriate pages so that instead of just having a stream of comments which I really don’t like you you’re able to make each product page relevant with reviews is that correct that’s correct and one of the things that our staff has liked is that our service advisors if they are mentioned binds then and it’s a positive review obviously we put it with their bio left on our meet our team page and they really really like that right that’s a great idea so Julie let’s talk about your digital marketing efforts all right direct mail only was so 2008 little black eyed peas reference here don’t let your digital marks 2000 and late so this is not a slash the direct mail it definitely has its place especially when it’s targeted and you’re so you know it’s targeted towards your attention but we had kind of a supporter with our first quarter and we ended up not sending out any direct mail I wanted you to know that if if you don’t send any out but you have digital marketing strategy you don’t have to close your doors so with direct I’m sorry digital marketing here so key pieces that we incorporate for service search engine marketing obviously so those are words that come up in paid search engines display ads which come up you know side slit allow paid advertising so we have incorporated that now for our product that we sent out video pre-roll news channel websites over so if you have teamed up with one of your new local news channels and they have a site when we have teamed up and we do a lot of advertising with them and said this is probably I asked our general manager what he thinks has made the biggest difference and he leave this mobile what we’ve done to increase just service service knowledge locally with our mobile ads and Julie I I can’t agree with you more on there’s some great research coming out about when someone searching on their mobile device they’re literally minutes or hours away from making a purchase decision so let me ask everyone on the line here how many of you have a body shop or a quick lube shop it’s separate from the dealership I’d like to know how many and mike is asking you a question jewelry are you performing your service sem and creating your display ads video pre rollin house or using an outside vendor for the video pre-roll are you doing that in-house

Julie are using agency we do it in-house we made a decision to hire a designer in-house and this is one of the things that is really really benefited our tire store from but specifically service great and in my earlier question we have people asking do you have a body shop or a quick lube i have a yes one of each we have both an express we have a body shop and shannon is asking questions what’s video pre-roll shannon that is that 15 second or 30 second video that plays prior to a video that you want to watch so you’ve probably seen them shannon on youtube so if you wanted to watch black eye peas going along with Julie’s analogy video at fifteen seconds and if the consumer clicks on the video during this play time it can take them right to your website and every time you go to cnn.com for any news story on their homepage you’ll see that 15 second video pre-roll and we love pre-roll and I’ll talk about that so Julie let’s talk about year-over-year differences when you implement the comprehensive digital marketing strategy for service ok so again and that no direct mail or email campaigns went out during q1 of 2013 so of this year but total our account included our internal numbers we had a 2119 our increase for that quarter so if you divide that by three you know you’re in the substrate of an increase for customer pay only we had an exit of over 1,500 so if we divide that by three you looking at it a little over 500 and our account so does it work we’re leaning towards that would be a big yes with with anybody on this call like to have another 1,500 customer pay our OS so another 500 a month using some very efficient digital marketing strategies so Julie you tell us a little bit about these analytic charts ok so is this is an analytics that I pulled from our website provider so this is a cue for I believe it’s what I did on this one so november december of last year which is really when we started ramping up and thinking more of hates include our service center and the digital efforts that we’re doing so they were seeing includes mobile trap as well as desktop traffic and our page views you can pull over 95,000 if you’ll see our average time on page it slow but it’s because oval numbers are in there and our bounce rate is at forty-four percent be cut again because of mobile if you go down to the second circle right there you’ll see our service page views were at 901 for that for that time periods and let’s take a look at first quarter 2013 yes so this is just for mobile it’s what I’m looking at here I apologize the last screen was only mobile it did not include desktop so this is mobile site total pageviews increase to 150 thousand one hundred and I respect at that 7500 so just with a little bit of effort or pageviews for service really really increased so Julie let’s go back for everyone to see that the mobile in q4 of 2012 75 excuse me ninety-five thousand pages 921 or service and basically that went up about nine hundred percent from under a thousand to 7500 that’s huge yeah it is huge and you know we I mean we’re dedicating a significant number you know our digital dolls but we also make sure that what whatever the mobile ad or the display whatever it’s showing that it clicks through to the lot this is the right place to make sure that our pricing is very clear and consistent so you know we’re very very happy with the results here right and and Michael verla asks a question about bounce rate you know so bounce for everyone on the call bounce rate is is if somebody goes to a page in your website and then leaves your website and doesn’t visit another page on that domain that’s called a

bounce now there’s a couple things to keep in mind in an ideal world some digital cam paynes want to have a hundred percent bounce rate meaning wouldn’t in an ideal world if you can seven add $15 oil change they went to the oil change appointment form they filled it out and left right Julie that’s an ideal conversion it would have a hundred percent bounce rate yes and will even take the click to call I mean that is so they landed on our service page and on our phone numbers there and they’ve landed on our you know when they click the phone number they end up with our BBC or service fee and they set an appointment got to win yes so everyone who’s been overly focused on bounce rate needs to understand a few things number one phone calls are converging on mobile websites your phone to actual lead form conversion is almost like five to one or seven to one meaning you’ll get seven calls for everyone lead form that’s filled out if they’re on a mobile device the other thing is website providers like tea cake are sites and their power of five they could they have a separate microsite for service a separate microsite for new cars separate microsite for used cars so when someone jumps from one website to another even though it looks like the same website about so you have to be very careful in looking at cost per conversion what people are doing and ask yourself is the campaign designed in such that an ideal result could be a high bounce rate a high bounce rate in itself is not necessarily a bad thing and Julie arm for your closing slides here you’re actually showing some budgets July of 2012 and then we’re going to take a look at something more recent to tell us what we should be looking at so this is what actually they were they were spending a thousand dollars digitally for search engines and they really weren’t doing anything for display so that thousand dollars got you fifty dollars they did to the key words of Toyota Park which gave us 3040 freshens 45 clicks and two weeks fast word to what did I give you march we’ve increased that budget to 10,000 so right now I 7000 go into search engine marketing words and three thousand dollars to display and you can see that for the words toyota parts we know it’s 180 clicks but the impressions have really really increased for nineteen thousand and four parts we’ve gotten more leads that way and then tires you know spurs are interesting because you’re competing with discount tire and you know all these other shops that that’s what they specialize in so their route to get into that Ralph’s been difficult and it probably would take more money than this but we’re pretty happy with the entire sales have increased we’re at you know 62 clicks leave you know really they’re picking up the phone and calling or they’re tapping to call so the impressions getting close to 10,000 so which is an Andalite for those I’m sorry just touch screen exist and the top key tires didn’t exist in the top keywords when I got here so the fact that it now are there enough 10 or 12 it is important right and a couple of things I this is a little technical but it is important because I know we have some advanced users on the phone if you’re running your own AdWords campaigns companies like the other com normally don’t allow you to put in phone tracking software meaning they want you to run AdWords through their service so when Julie when you’re looking at the click 62 clicks if someone made a phone call Julie would not know that necessarily some website providers allow that you know driving force for examples is one of these vendors is they program their platform so Julie I could be tracking phone calls the other thing to keep in mind is that google recently announced enhanced campaigns so that your SEM ads can have free tracking phone numbers that can be mapped to your service bdc or to just your service line and for the first time you’ll be able to have google tell you total leads and calls and

clicks oh very cool what Google is realizing on the need to have phone tracking Rick was asking how does the ten thousand dollars get broken down Rick I would say it’s a good offline discussion because I don’t want to get too too much in the weeds on Edward budgets they really very store to store obviously at boot camp we’re going to have three or four classes on AdWords strategies and budgets I hope that you would allow that you know parts of your team to come out mike says Romero yes so Mike ddc does allow up to 300 unique phone numbers associated with their display remarketing campaigns and hook track response yes if you’re using dealer comms tcd products they have tons of tracking options it’s just that when you want to run AdWords yourself you don’t have that site wide replaceable numbers on cobalt or dealer com they don’t participate in that so um Julie thank you so much for your sharing of your digital strategies Julie tell tell everyone on the line what you’re going to be focusing on on boot camp specifically for those people who want to send their fix ops directors out to boot camp so you know obviously going to build more on this about has how to digitally market your service department I’ll show I think examples we’ll talk more about budget i’ll talk more about the partners that we use locally i’m going to talk a little bit about the spanish advertising that we’ve done because that’s been critical to our success and Antonio so from from that perspective as digital marketing relates to just the service center those are some things that are discussing and with a person that likes a question about duple do graphic design in-house my other session it will google docs into that and there’s definitely a big service center discussion later our digital I mean our yard designer great great and is there any dealers on the phone here today that are considering maybe hiring your own internal graphics person anybody on that fence because I will tell you if you attend Julie’s workshops you’ll see what the response of this their creativity I will also tell you that most set it and forget it kind of prepackaged display ads that website providers provide for Adwords is not the quality that will convert very well and Julie I saw some of your custom banners they are really really well done thank you so so with that in mind I’m going to turn it over to Andrew barter Andrew congratulations for being part of the boot camp team tell everyone a little bit about yourself hey thank you Brian and I want to say thanks to Donna thanks Julie and especially again thank you to you Brian I am super excited to be part of the boot camp team and to meet you and everybody Philadelphia today a little bit about me I work for a company called jet pack and we like to say that we are the creative fuel that you can use to propel your business forward we are creative agency and work with OEMs the manufacturers and we also work directly dealers and so we’re very unique in our space you usually don’t find companies in both and essentially what we do is we help build custom solutions for what we see as everyday common problems and there’s a couple of different areas that we do that in we work with the OEMs on marketing events and what we call experiential learning most often you guys might see in a vehicle launched in a ride and drive format but we also took those elements and we will really help the OEM get a lot of mileage out of them and really stretch their dollars by saying hey you know what we built this thing if you’ve got dealers that want to do a marketing event we will take this and will shrink it down and get size appropriate for a dealer for an auto group for an auto association or a local at association and we’ll take that big show on the road and you that direct for dealers we also do some stuff like la live if you go out right now if anybody’s in los angeles area and that the open common areas between the nokia theatre and the Staples Center we manage all of those displays within that area and we stopped them with product specialists and people who can answer questions on Toyota products last couple 12 months i should say in a big stories for us we did a

2013 avalon launch beautiful carcassonne Toyota’s out there doing well with it we also do mobile applications we created one recently for toyota called delivery pro which is a sort of a scripting tool that allows sales consultants and service consultants to work with customers during vehicle delivery and really focus on what’s most important to the customer make most efficient use of their time that’s really sort of a sale satisfaction you know push that they have going on we also did a great mobile app a game that’s based on the Foursquare api called the 100 days of avalon unfortunately if you don’t have a toyota spin number if you don’t have one of their internal learner ID numbers you can’t participate but it’s a lot of fun if you’re into force where you would really enjoy it let’s do a lot of editorial content in terms of writing things like competitive comparison that kind of stuff but then the last thing that we do is which is which is my forte and what I head up for the company is customer retention and income development direct to dealers it’s so good if you look at a little bit about my background I sort of came to training and consulting in a reverse way most of us start out and retail get sort of the taste for problem solving and then become sales or service consultants or trainers for me it happened to the reverse I joined the army right out of high school and later became an officer in the military and found myself in a track in the training world and so I did a lot of stand-up facilitation in when i was in the army it’s probably the most critical skill that the army looks at in terms of day-to-day operations is making sure that people understand how to do their job and basic soldier skills once i left the army like a lot of us i got in the car business because i was looking for something to do until the real job came along but that’s when the buff hit me when I fell in love so you started out selling cars and then you know kind of moved around through fixed operations two different times I’ve been an oem a facilitator both as a full-time employee for Chrysler and Daimler Chrysler after that buyout I’ve also just filled them that you know hired consultant you know for short-term programs or long-term programs what I do for jet pack and what I do for our clients including our dealer clients I helped develop the content that customers are going to see I’m also a tool builder meaning that if we need something to help us display an idea of visual lead to a customer or help make a complicated story more simple I help work you know with with our clients and our creative staff to make those tools and bring them to life and the last thing I think is probably most important is unction has what we call a resource partner so if you’ve got a problem and you’re not sure where to go for that solution you know that’s one of the the roles that we help fill for our clientele we’ll go out we’ll research all those solutions come back and say hey there are several things that would do what you want them to do it was just a matter of choosing the right one or some combination of those things so let’s jump in and talk a little bit about what’s going on in the world of service retention and why suddenly it’s become so important great quote that I heard from jay-z you know not long ago was that you know politics is the new hip hop and I thought that was an interesting statement counting from him the guy’s a billionaire he’s got a lot of business acumen and I thought as I said it was a very interesting statement I’m going to take a little license with that what I’m going to tell you is that service retention is the new customer satisfaction index and that’s really what’s happening at the manufacturer level right now I can remember in the late 1980s the first time my factory rep came in and showed me a 14-page survey and said you’re going to learn to live or die by what this says and it was the first time we had ever seen anything like that and of course after he left and I was very nice to him I smiled and and off he went I took that survey dropped it in the trash because I thought this is ridiculous no one’s ever going to take time to fill this out no one’s ever going to collate all this data no one’s ever going to make that big a deal out of it and as you all know I could not have been more wrong you know what I’ve learned over time is the factory only tracks things that they think they can make money on or that they plan to incentivize their own internal people on and so I’ve learned over time to take a lot of time and pay a lot of attention to what it is that they’re measuring and and realize that you know two to five years after measurement begins there’s going to be a program in place so they say this is the new CS on now one of the reasons why this is so important and it really has to do with some of the work that JD power does every year and they publish every year but there’s a link between two of the surveys that most of us at

retail you know just haven’t had time to make the connection on but you know large consulting companies like the carlyle group and NPD as well as JD Power and everybody at the elite level has been making this connection for the last four or five years and we’re really starting to see this come to fruition now in national strategies and even international strategies for all of the top automakers so you’re all familiar with something called the IQs study that measures whether or not customers have problems with their car 90 days after ownership that’s a pretty narrow survey it only comes out it’s on those pose as customers in the very beginning of the model year but there’s a second survey that they do they do it every year and nobody ever talks about it’s called BDS the vehicle door bill study and they think those exact same customers and they go back to them three years later and they ask what broke what went wrong and the OEMs are able to use those two sets of metrics to determine where their warranty dollars are headed up or down and in some cases it leads them to extend the life of a model year you know for instance if you look at some of the cars that are on the market place you know corolla is an example the last generation corolla lived well beyond anybody’s expectations well the reason for that is that the IQs you know numbers were great and the VDS numbers were great it wasn’t an expensive car for Toyota and customers loved it so even though Hyundai and other brands have six and seven speed transmissions in their compact cars toyota was doing fine with a four-speed it was not a very competitive product when you looked at the numbers but people loved it and it didn’t cost them that much money to cab that out in the field and so in some cases as safe it may be used to justify hey we don’t need to do a remodel on that in some areas though it can speed up a remodel where the factory looks at it and says look if we keep building this car based on the VDS numbers you know we’re going to basically pay for a ground-up redo of this model in three years just in warranty and internal expense and so they pay very very close attention to it what’s important for you to know at the dealership level is that warranty repairs are absolutely plummeting they’re dropping by on average about fifty percent or more with each model update and we also know that you know maintenance reduces warranty expense so if customers maintain their car in a regular fashion we see things preemptively and we begin to solve problems that are small rather than large problems case in point my wife and I have a minivan it just cracked a hundred thousand miles it’s been a beautiful vehicle for us I just got the oil changed on Friday they said to me hey bad news you got the valve cover leak now right now it’s very small but if I hadn’t brought that in and I wasn’t working with dealer that had a great multi-point inspection process I not know that and that might lead me to a catastrophic failure one out of warranty and so these are some of the reasons why you see the OEMs being so particular about all of these small of customer experience items and why they’re pressing so hard on dealers now about service retention because the obvious thing that’s going on out there is if warranty is dropping dramatically that means the dealers have to pass and that they are able to now do more maintenance well you’re doing more maintenance it means they’re selling more parts at retail not grant YouTube gifting them if you will under the terms of the warranty and that’s more gross profit for them but if there’s such a thing as a perfect storm they’re living it right now because their warranty expenses down so they’re gross profits going up but since there’s lower warranty that means that their spin structure is less every dollar that you can take out of expense drops right to net profit so not only are they grow see more in parts but they are spending less as a result of increased quality initiatives and so pausing there I would just ask you to get Brian some feedback do the the incentives matter I mean you understand now why they like some of the brands have such aggressive incentives for why they are threatening you no penalties based on how many customers you’re able to keep in service and so I’ll just pause and Brian you can get a little feedback on that yeah sure so for the audience that’s with us today here did these incentives and penalties make sense now based on what Andrew it is it is sharing here and and do you understand the the change of this mix that’s going on here at the dealership yeah so people are agreeing Andrew so so let’s jump in because we have met other

10 or 15 minutes left right and the real thing is when you sure this you know how to define retention for the brands that you represent because each one each one has a unique with a very similar definition is cover you know three variables there will always be some number of customer pay visits and this by the way is one of the big things that you know dealers were arguing about two years ago because all the OEMs with as matter of three months took out you know the the service you know warranty visits from their retention calculation and everybody got got a nap or worse so instantly you know the dealers you know can you know became awake to that and said why are you doing that and the ileum is response was well it’s really about you know whether or not we’ll spend their own money because if it’s just about the warranty well they’re captive they’re right they say they can only come to our brand for warranty but if they’re spending their own money they’ve got a lot more choices out there so they’ll always be a variable about number of customer pay visits will be a variable that time frame whether they’re measuring one year in time or 18 months in time or two years of time and then the third variable will always be how many model years deep are they going in the past to calculate the units and operation or very welcome commonly CSU IL now this is different than repurchase or repurchase intent numbers that you read about from various consulting companies that publish national service that simply is a yes or no question do you like your car enough that you would buy another one of the same model or have you purchased another vehicle of this a make or model you know since you bought your last one and so that those are simple up and down questions this is very very different and a lot more nuanced in terms of customer behavior and so what you also need to know is that there are often two numbers at the OEM one that you see that’s published and that’s going to have some type of monetary incentive or unfortunately in some cases of punishment for the dealer and typically you know your field rep is on is working on that number as well and so that’s what we call the shallow pool but there’s also an internal number with money that has to do with you know Faye plans and bonuses for the parts eject it is and that’s often a much deeper pool case in point one of the Asian manufacturers and they’re looking at incentives for their eternal people particularly the parks and parks marketing group they go 15 model years back and say you know what your bonus based on 15 model years worth of business because they really believe and in this particular case that manufactures 10 sell things like oil filters and OEM brakes to people with 15 year old cars and you know up to 200,000 miles on their vehicles which is amazing it’s the longest and deepest pool that I’ve ever seen in any of the aliens that I work with but you know there is at least one out there that goes 15ml your seat so how it’s calculated matters to you in a really big way quick little you know and why does it matter quick little case study that I can share with you I was recently working with a dealership just last year 2008 swell they asked me to come in and help them across no retention and the first thing that I want to do is let’s make sure that we’re maximizing all of the programs and getting you all of the money that’s available from your OEM so this is a luxury franchise they’re above their minimum sales requirement so they’re selling more than the factory pitch they should they got great CSI they got great delivery scores everything’s going well but they were one one-hundredth of a point below the bonus level for customer retention for the last two years and that has up to a hundred and fifty thousand dollars in lost revenue just from the factory in quarterly incentives that didn’t count what they would have made from the additional repair orders the bottom line is that nobody in the dealership understood how this was calculated and so they didn’t understand what changes they could have made to make it easier for them one of the interesting things was that they were doing more than what the factory recommended bringing customers in after a thousand miles for a free checkup but they were lifting that in their dns with an opcode that was not recognized by the OEM and so one of the first things that we did was we changed the opcode and you can guess what happened instantly you know in the next month they rocketed above the you know the line in order to be qualified for the incentive and everybody you know looks to me access my contrary hero and I go no it’s just simply reading the program rules way do you see what we’ve next and the bottom line that I tell all of my clients is always always always position yourself for success the people who win and when big are the first people in the bonus deep in the bonus pools and the last ones out so when you notice that they start measuring something you have to start focusing on because as I say within two to three years they will start to put incentives or penalties in place if you’re not above you know what’s considered acceptable you know by

their internal measurements and as I said earlier they only measure what they get paid on so pay close attention now where’s the real money for you in this because the factory money can come and go where’s the real money the long-term money in the long term success and the answer is gets in your database that’s where it is the truth is that warranty can’t be predicted and it can’t be relied on you know I made a lot of money back in the day rebuilding Chrysler basic so for transmissions and I had three guys that were working full-time in my shop that were doing nothing but rebuilding transmissions and we did a very bad thing we stopped training them to be technicians because they were our go through transmission guys and then one day something terrible happened Chrysler stop building the graphic transmissions and two of the guys did not make the transition back to being master text and I don’t even hit during the business any longer so I mean you know you’ve got to take a look at the idea that warranty comes and goes and the only thing that you can really rely on moving forward one more is maintenance because that can be predicted every cars had a definite value in service and parts sales based on that schedule of service that you see in the owners manual and what are the customers on schedule one are scheduled to write the normal or the severe duty cycle so the question that I asked everybody is what if you get ninety percent plus of the maintenance from ninety percent plus of all the cars you deliver and if you really consider that fact as some people may say why think we’re already getting close to that here’s the big thing that I want you to think about if that’s true if you’re getting that kind of share of maintenance then you should be adding on to your service department or adding at least extra shifts in your service department once every three to four years and it if your dealership has not had that kind of capital expansion that’s independent of store remodels or relocations then you know that you’re really not getting everything that’s possible and so if you have that kind of retention how many of those customers would buy additional vehicles from you and and what would that mean and one of the other pieces just lead us you know you know what if the future of your store depended on it and what I would say is that it probably will in the future in fact I think it definitely will in the future so we’ve got seven simple links and when you come to the boot camp and men I’ll get into these in-depth and in detail at a very comprehensive handout for you that will show you step-by-step how to implement each one of these things and bring it to the next level so if whether or not you have it now or you don’t have it now we’ll show you how to do both and we’ll bring you the best practices in each one of these areas so here is a simple seven right she also serves hand off multiple inspections value pricing selling what we call gateway items simple tool accessories pre pavement maintenance and regular fixed operations marketing and I lifted the last one you know and I put it there because i was i was so excited that we were going to have julie on the call to talk about that so well again i really encourage you to go see her and go see done all right let’s dive in and take a look at what these things have meant that some other dealers very large case study global five automaker national program that we had and basically what we said in that program is that we believe that the overall strategy of increasing dealer profitability is where all the OEMs should be focused but it shouldn’t be about you know getting more parts over the curb or it shouldn’t be about a metric on a page other than you know are your dealers making money and are they making money in services if they’re not and they’re not absorbing is seventy percent or more of their fixed you know of their fixed expenses through service they’re not you know it’s healthy as they should be and they’re not in a good position to compete right and so we said that’s the simple strategy we believe that simple tactics will yield the results that will get you there so there happens again global 50 top 5 automaker 750 dealers nationwide participate in this program 180 are represented by the numbers on this slide and an additional one hundred eighty just completed the program now the final waves went through 2011 and 2012 and what I could tell you is when I mentioned waves what I mean is they didn’t roll this out to all of the dealers at once we have the limited budget and a limited number of consultants that were in the field working with viewers of course limited workload how many dealers speech consultant can carry so we just finished up with the last parts of it in two thousand late-2012 but the pilot really taught us a lot about what was important and so that allowed us to kind of simplify the program a little bit for the for the subsequent waves they were more simplified but they were deeper the pilot only lasted 90 days and even that

though yielded some pretty significant results but the average length of time that a dealer was working with us you know in subsequent waves was about nine months now I look pilot they were all hand-picked because as you can imagine you know one person in the OEM was spending a lot of money and that meant you know promotion or get fired so they hand-picked dealers that they felt would be successful once we were able to show the results I was able to say to that person the OEM look open it up to anybody don’t worry about whether or not they’re currently making money and I gave them what I call my statue of liberty you know you know speech I said I’ll take two tired the hungry the poor the people that are working with their last nickel of working capital you know give me the guys that are on the bubble where you believe that you’d be great dealers but they’re struggling financially I’ll go to any small town and we will help them get better I believe that simple tactics yield results so strongly that there’s nobody that I want that I won’t take in the program and we had fantastic results so if you take a look you can see you know that everybody increase now in gray you’ll see what what the increase was for dealers that were not involved in this program maybe they were using some of the simple seven maybe they weren’t using any of them and by the way not everybody going to embrace all seven concepts so you know somewhere only really you and five and some you know we’re flirting with six or seven and some frankly you know we’re unable to master more than three but they’re all here so if you look at customer pay in terms of labor dollars in green you’ll see that you know our wave one dealer said the greatest increase twenty-seven hundred dollar increased monthly and our pilot dealers well they didn’t have enough soak time they were still up significantly and a considerable amount compared to everybody else that’s out there and again I’ll review these numbers with you in detail at the boot camp these will be in your in your handout if we look at another way to measure it because I always am a skeptic and I always say okay great so they made more money one month to the next but you know hey you guys picked june july and august through your measurement program and we all know that you know there’s there’s ups and downs you know the winter isn’t as good for you know for us in some markets etc so i always tend to say all right now let’s go back and look at year-over-year increases did they do better over time frame and you know versus you know last year versus this year all right and so the answer is yes they did quite well the pilot dealers made a lot of progress as i said in a short period of time wave one dealers were about one third of the way through the process when we were doing the measurement but they were up significantly one of the big things in trish mentioned that was really i’m sorry i’m not rich but but we talked earlier about Cooper sales and that got me really really excited because that was one of the things that we were kind of edgy about you know get was really weren’t ended selling tires for batteries in it you know being in what we call the Gateway businesses and when we started those sales for the entire company were near zero and we had some really really big increases including a national average that doubled as a result of about you know I don’t know twenty percent of their dealers being involved in this program so then you can see here big increases and while the whole country grew and that makes sense that the economy is coming back the dealers that were participated in the dealers that we’re focusing on the simple seven lengths we’re having much better success than their peers that were not so let’s dive in and talk a little bit more about the simple seven if we can see also serve as hand off you know God talking about accountability you know we’re going to have ya so here’s we’re going to have to do because of time I think we have to just jump to a couple slides that I have and just let the dealers know that these at the boot camp you’re going to dive into these simple seven and most importantly the results of dealers who were on the program had significant results and that’s really the exciting news for dealers who are looking to get their kicks tops you know programs in higher gear the simple evan has proven itself and you’re going to be sharing that at boot camp indeed absolutely and again i would encourage over to go see julie and go sit down because they’ve got great stuff to share it can really really help you get your business where you want to be great and so so Andrew let me just close with a couple thoughts from my perspective those of you who don’t know me I’ve been really a deep diving into

digital strategies for dealer since 2005 and have a couple books out and I wanted to share with you my excitement in fixed ops and why I’m so excited that boot camp is really bringing some of the top strategies together I want to talk about this concept of an audit one of the things that Julie mentioned and I’m going to unmute Julie for a minute Julie did you get any pushback from the fixed from the fixed ops folks when you said I’m going to stop doing direct mail I’m going to go digital did that did that run a shiver down anybody’s fine well we all popped a few tums i canna lie it’s a scary thing and but we worked extremely satisfied or happy with the results we had been getting through direct mail so I’d say it was just good timing great well one of the things that I I will tell everyone and I really mean this is that you need to be willing to be bold and do an audit to find out what’s working that’s what’s working a couple things to keep in mind and you’ll see these themes repeated at the boot camp we have to really understand the idea of incremental sales right now whether you did no marketing or advertising you’re going to get a base of sales in your service drive and then what is incremental might be from your digital strategy your traditional strategy or or some other strategy that you’re testing whether it’s social media or word of mouth or loyalty programs or credit programs but can we all agree that when we look at bringing or service department to the next level we can’t face it just on total sales we have to base it on incremental so just by a yes or no do you understand what I’m saying that if you’re doing a certain level of business and your service drive and you hire a digital marketing strategist or you hire a process person we need to benchmark not the entire of a dollar amount of really things like what have we really changed the other thing is is how many of you are using a CRM in your service do you have a CRM for your service rep can can you answer that question I will tell you that the dealerships lack of focus on crm and good data in your DMS and in your crm system is also impeding the success that we can have with our service drives and we’ll be talking about the integration of CRM and data hygiene to really make our service processes better and how about you on a scale to ABCDEF how would you rate your phone processes at the dealership when a consumer is calling your dealership in the service drive how well are those phone calls being answered Jerry tebow recently spoke at the internet battle-plan talked about some huge profit leaks at the dealership how would you rate your dealerships phone skills no matter what we’re talking about at boot camp one of the things I want to really get across is that with mobile marketing increasing phone calls are increasing and if we have crappy phone processes they’re going to be amplified the other thing that I want to bring out that we’re going to be talking at boot camp is whether or not your emails are being delivered how many of you on today’s call are doing a monthly service email blast would you please answer that question are you doing a monthly service email blast well Kendall billman from Ava was showing us some numbers of leads that the dealership these are sales Lee that the dealership marked is unreachable look at that slide sixty-three percent of the leads from their website that they gave up on were engaged fifty-four percent of the referral leads were engaged forty-six percent of the third party leads were reengaged and look at the appointment percentages ladies and gentlemen one of the things that we need to understand and will be talking about a boot camp is our our service emails really getting delivered this is really some scary data this is some data from Google is that and and Julie mentioned it right now about twenty percent of all automotive queries or mobile guess guess what

Google says by the end of this year it’s forty percent ladies and gentlemen what is your service website look on a mobile device what does your scholz look like on a mobile device is your website adaptive are you using social media to promote a service special but when someone’s on a mobile phone they can’t find it I challenge you today to go to a page a custom page you put on your website that’s promoting your current service special and go to your mobile phone and find that page tell me what it looks like nine out of ten times that those pages are unreadable they do not have a mobile equivalent and there’s no clear call to action from a mobile phone the other thing that you’ll be learning at boot camp is the importance of online reviews Peter Martin recently talked about this at the battle plan will be talking about it again the power of direct mail and online reviews on the service trip revenue of your store so here’s a couple thoughts for you from my perspective is your digital strategy for service efficient would you be so kind as answering that question it is your service digital marketing strategy efficient at your dealership I’m going to wait if you let just go ahead and type in your answer I want to get some feedback from you because here’s one of the things when I travel around the country when I do audits for dealership this is one of the biggest unknowns they really aren’t looking at their dealer com or cobalt campaigns and um very very big opportunities there does your website have service contest that attracts and convert Julie Peters is what what what digital service strategy Peter that’s that’s comical but true here’s the other thing Julie’s going to be talking about content and having your own graphics designer what’s related to this is that service content actually has better chance of driving organic or SEO traffic to your website and guess what if you use multi channel sales funnels you will find that good service content actually does convert it doesn’t always convert on the first visit and I will tell you that an audit of your website will tell you how strong your SEO and content is for service we are really excited to be working with Google wildfire this is a social media agency that google bought we’re going to be one of the first companies to use the Google wildfire platform for automotive and this is focused on this idea of mobile and social offers ladies and gentlemen if you’re fixed I’ve strategy is not leveraging mobile offers understanding that someone on a mobile device that’s typing in discount tires or collision shop or you know toyota parts is within minutes or hours of making a decision what are you doing to get them to pick your store how many of you are doing digital radio oh peter mensah common google’s web service concept because people who use google web service come too well well bottom line is our studies show that with a minimal amount of investment in fixed off service content is amazing the additional traffic that gets generated Julie obviously has some additional days of show but how many of you are using pandora radio digital targeted radio for fixed ops ladies and chalmers amazing opportunities for call to actions and then of course the service drive you know I’ve written about Google’s flip-flop on collecting reviews Julie’s using her back comms reputation program cobalt Paswan there’s a number of companies Dominion handsome what’s really working the best I will tell you there are some great strategies that you should be doing both merchandising your showroom and how you’re using emails to increase reviews we’re going to be talking about that at boot camp and an equity mining there is an amazing movement of moving salesperson into the service drive on a full-time basis we’re seeing an extra 30 40 cars a month in some dealerships from one or two people bleep using equity mining tools but they’re stationed in the service drive we’re going to be talking about that at

boot camp as well so what do I have for you a couple things you might not have played about is video pre-roll are you using video pre-roll to target and saturate your market for fixed ops and I will tell you that if you are doing any cable TV advertising if you are doing any radio or traditional you should be looking at video pre-roll it’s an amazing way to get your message out to a targeted audience at a very very affordable cost and I mentioned earlier how many of you have a collision center would you go on your phone right now go on your mobile device and type in collision center are you showing up like this glenwood auto body are you there with a click to call phone number ladies and gentlemen a digital audit attending boot camp is going to give you the insights you need really to make a difference in today’s marketing environments how about this one any of you live in an area where you get hell anybody on the line here who has a dealership that’s located in a place that gets have obviously this is this is pretty bad stuff but you know what how about putting emergency AdWords campaigns created and approved by Google on hold has anybody talked to you about that part of a digital audit or attending boot camp is very simple learn from the experts it takes three days typically to get google to approve a digital campaign imagine having a hail storm damage campaign both banner and keywords unpause already pre-approved you get hit with a house you turn it on for 24 or 48 hours you you’re the first person in market and the only person in market that has that campaign ready to roll um so in closing I want to tell you two things just because you have a marketing budget doesn’t mean it’s efficient you can crush a bug with your shoe you can crush a bug with a hundred dollar hammer you can crush a bug with a forty thousand dollar car I want to challenge fixed ops professionals to come to boot camp and learn what are the most efficient ways to promote traffic and engagement and sales what are the most efficient ways to improve retention and absorption we are going to be talking about email marketing in the service drive all of the things that you need you may be doing these things but they may not be efficient and those of you who can’t attend boot camp obviously I want to challenge you for one thing will you pull back the covers and do an audit PCG specializes in these types of digital audits where we’re looking at your dealership website internet lead handling your budgeting how you are with reviews and social your video engagement your page 1 scores and how are you merchandising your cars and vehicles and of course what is your digital presence look like for fixed ops we don’t focus on absorption we don’t focus on training we don’t do retention like some of our other guests but from the Digital side would you be willing to have somebody give you the truth with the amount of money whether it’s 20,000 50,000 hundred thousand dollars a month in dealership advertising across new use service parts collision shop don’t you deserve to get a true audit on what’s working what’s not working if you’re interested in that type of audit you can obviously send me an email and obviously those who’ve you are going to the boot camp are going to get the insights for you to do an audit phase on the new knowledge that you have and I want to reward everyone on today’s webinar come out to bootcamp meet and through meet Don meet Julie meet Peter Martin myself and other experts will be down there and we can save you $300 a person by calling Carrie hemphill and say you were on the fixed offs workshop webinar and you want to lock in that special price so I want to thank everyone for being participating in this wonderful wonderful discussion on pic stops opportunities is there any questions from the general team whether it’s fruit Julie or for Don or of course our most esteemed Andrew barter I can’t wait to see your seven lengths presentation any final questions from

anyone well I am pleased that everyone feels like they’ve got something out of it on a scale of 1-10 how did you feel about today’s webinar and love to get your feedback before you sign off just put that in the question mark did you enjoy our speakers today and look forward to boot camp I want to thank everyone for their time a copy of this recording will be posted and sent to everyone who registered along with the slide deck want to encourage you to get your team out to boot camp and if you can’t make it at least I make a commitment to audit what you’re doing what you’re spending money on the increases that Don showed on accountability the increases that Andrew showed using these seven lengths the increases that Julie showed from a digital strategy ladies and gentlemen are not minor changes we’re talking you saw Don million dollars in gross profit you’re seeing Julie a nine hundred percent increase in traffic you saw andrew’s number in customer pay an average customer ro I mean this is big stuff this is not minor stuff your dealership doesn’t see the vision of sending your team your fixed ops team out the boot camp they are missing the bigger picture so thank you so much love having you on this goal and please do not miss the opportunity to meet with these great subject matter experts at boot camp so with that set it’s a great day start off the week it’s the last selling week of the month so make it strong and thank you so much for everyone attending today and thank you all our speakers for a wonderful presentation have a great day thank you

hello and welcome and next I’m planning to show you that how to repair if I Arthur can recast this door work has been damaged and broken in that way and this job starts so that I need to disassemble this doors inside area first and let’s go through that next okay this read this cover and this is the feet but opens normally this door and there is door locked with the store walking sweets and this cover is very difficult to take out because if we do can it it will if we do that in wrong way then we can damage that and first thing is that that in that area in here down the respond is plastic this faster and touched I need to insert that my tingling let’s take my part next okay and now I will show that how to take that out because this is really difficult part to take out in salted pieces this is not damaged because normally that part in here it can be broken expecially in that part and here is my testing result what I have made I have broke down this past in there already and then then here is the second thing I have also broke that one in here what was this one and then I have totally that means that thing I have made three mistakes this is really difficult to take but now I saw that how to take that out right way and the trick is this part because in here we can see in here in here clover area there is metallic spike in here what goes through that hole in here this part and then this part in here it goes in that hole and this hole opens only in this direction remember that hole only movement in here and in that area there older and we need to first to so that when this is in position that we need to press that plastic thing down and take this little bit away disperse that and then we need to move that in this way and take it away first is that this cover pack and it happens so that pipe taking this one in here and then I need to press first this this RAF and then move in here and then this is there and then I press that in and it says click now it’s fine okay a piece is the starting position and I start that job so the chest almost in this position I need to insert that my my thing in this flat screwdriver I need to insert it so that I insert that in such in this side and that I need a little bit smaller screwdriver and I take first this first inner out in here and I I need to do so that a little bit paint that in this way and I paint that in down and then I pull out this lower part in this way okay now it opens you can see that now this part is a little bit away in here in that way there is pinger hole in here and nothing up and that means that now this lover bod is fine and then next step is to

move that cover in this direction and it happens so that I insert my screwdriver in here and and I started carefully and now it opens easily but normally that part can be quite tight look there is this hole in there and the spike we can maybe see that I take my like next okay and then this door handle replace there is that part and then task tab button I start my job in here an idea is lift that cover only using hands and that way or then flat screwdriver and this opens carefully now well all of these plastic fasteners are okay and I managed to that job well and then there is this text that area square and I use my screwdriver and actually I think it’ll be smaller and carefully mouth opens discover and entrust in behind scope where you can see that there is this this screw yeah they can fill inside there is cruel Philips head screw similar then in here next time I must take these groups away and let’s let’s do that next okay antenna 5 mese Phillips head screwdriver and I isn’t cut my tool in here that way girls pick pick screw and pen tiebreak next one and these Toyotas screws are easy to open because screws quality is so high high quality the ten last rotation and also co-host that was second and ten is third one here that was is a little bit different okay all of this I can tell is this final straw and now this door handle should be is a good day oh and actually less than that now this is only that part and I need to take these screws over in this panel inside of a okay soon we wanted okay and then I saw how to take this store findell window handle away and there is interesting thing that we need now some poor quality cotton cloth because we insert that soon in in between that panel and then this hand rule we need flat-head screwdriver but a little bit move up in this position in that way and now there is hole in there as you can see hole and in that hole this is interesting

interesting thing and this is in all Toyotas models similar and I take that clean actually this cotton cloth and I need to insert that side incest in here between in that area and then when I start to move that that cotton cloth and happens this miracle team this no tour this Pinto handle flies away okay and let’s look at how I can do it okay there is my stiffness and then I move that my cotton cloth in here in that by console and then this handle pops out in that way and pain are taken place and in this way sorry okay but now I noticed that is my photon claws it is in wrong position there is no plastic rubber this plate and turn that handle that I need insert that in test it is just now in wrong way because there is this sorry this is this plastic rubber it is wrong place again look it must be between that handle and then this plastic thing now it’s better excellent now it seems looks cool okay and then I start rotate and soon happens something or at least must happens I’ve got that look at this my handle that that this is is a strictly team but idea is that when I move that interplay suddenly it should open okay now terrorists part yes how it opens oh and tell us this thing and the idea is that when this part is normally when it is locked if it’s in here in that way and it locks that in here and I move that my rack in this area and it is in here that way and when I move that this way it takes this walking pin away in that way and then this handle is easy to take out and then I love this locking pin because this walking pin must be in this most Eastern and when I insert that in back now terms discover and now this part is ready okay and then we kanji okay and next part is to take these two screws away and third situation that I need that head screwdriver that I can take this cover of this in here because actually I have take one one cover already out put in here and I insert this my flathead screwdriver and a little bit paint in that way now it flies away cover and if we lost that cover no worry we can go to visit in today or tomorrow in Toyota dealership center and this covers cost about one u.s. dollars or one euros apiece and Toyota will service technical add this spare parts man gives to us new these plates and they goes in here that way and then when I take that away overs and then dismiss him instead and again belief set Stroh and I open this that time there are specific Toyota’s crew and if we need new one you know where we

can get there is two screws an opposite okay intent this chopped container so that I need to look in these areas in here and here we have small plastic specific fastener and we need tool various sub spike and then what I insert that my team in here and I press that in this thing opens and this is and then I pull out this what screwed have it is more easier and this is like walking pin and now it’s like walking persistent and we we need to load it in that way and then when we insert that in pack in here now it’s like open and then when I addressed that now it’s lock and now when I take it out I first press it in and then with flat screw head I take it carefully out and heat it happened so that we lost that or it cost done it and broken we caught with it into the dealership center and they will get new one our order of purpose and tenters second in this cover part I can make the useless terrible similar it is plastic plastic thing okay and I insert this my place in this global pot our air there is more in fact a campaign here an au pair a stick to Iceland that we can continue okay our next when I have take those screws away is I can take this panel out and it happens open is that my hand in first in here and in that area a little bit pull that out and then I mister please use that position at then I use my fingers and then I pull out this this panel first one and now we have this click and invest first is down area away mister click only that area not in here all in this down are like here okay excellent no this is fine this is fine and this is this idea that this part moves in free and then when it’s more speed I can group that area and now when it’s more the next thing is that I need that little tip up in this way I lift up food in that way I lift the top and all RS totally in here there we can see this is inside aware and remember this plastic is very really important that if we do in holes in here we must tap and close this area because otherwise this are over this panel over this becomes full of this wave and corrosion and then we have a bad taste in is that okay here we can see these things and then we

can continue okay and then and I am planning to replace this look I can look this door and then I need to take a little bit this plastic covers this film away but be carefully that you don’t taste right this plastic because it is very important it is humidity control and that’s we take that clear without actually if this was broken we can use this new clue in here first central lock system it is in here and I am going to take out I here and I take that plastic cover out because I need to see the smoke and next I need to take one next to toss this book and this handle is in here okay ten millimeter socket okay and then I need really ten millimeter socket 1 1 0 10 and I need to open two scoops but first one this is like a little bit hidden in here let’s move take it maybe using my fingers so that I take my test spot in my hand dick okay now it pops it it looks like it looks like that small specific fault intent they’re similar but I can see just through that hole yes how we can see friends see there’s actually two poles and remember to take there’s two poles and I need open only one Paulson I need to take only one away okay I think that this one away it’s right forward if it’s over now this part is so loose I think think we store this but I think that I need to I need to open this

oh no no I rather oh it’s like then and I start it also I used my fingers okay and it is not yet what is pretty still this life is cool but they can see in there inside mr. status hold still until we can maybe I think that that this but I can like in that pod and now it seems that this boat drops and here is idea then and I think that because it is broken we are in that position and then I need to find is my school there was the second screw okay and then then below that handle next prepare next I take this floor handle away and it had been sorted and a little bit there’s two things but I need to open and it came to me need that here there’s this first first thing is that one this part and first I need to do so that that I opened this plastic this walk and it happens so that I only moved a little bit in that position and this final lock is open and then I can take this part away that I’m more than in side in this way now it’s open and then I have this second thing now this is the take out because this is broken more difficult and there is the second thing but this is this look look capable that a similar thing in here and this is this look and also I need to first move that plastic rather and carefully move that this part away maybe it is better to use hand and please use clothes otherwise you can hurt yourself and in that way I move that maybe those are useful I go to take Tom’s next strong helps and now my purpose is to move that five pariah away this metallic stick and very carefully work very carefully and insert in here and rotate these thongs a little bit in that way very carefully in

this way that I can take that out and also in that side now it opens okay and in same way and I took that away it opens in that hole and also it it went away in that hole in here is to that part and and when we look smoking it closed first that hole in here display and ten tests Toyota’s locking pin despite this is walking walking pin and it must be cold block it doesn’t air is this talking it now it’s look and then when I take that away now it opens there is there is no to these buyers this block and then there is this door handle is here two cables okay and then we call to look that were closed can hear is this my door handle and this key lock and it floats like that and this is gasket and this this is almost okay handle everything works but only there are spring but only this part is broken what is in here and that’s I take but I need to connect these parts together in that way okay let’s let’s see that can I can I manage to do but here is this walk and then if we like to replace this look there is another 10 millimeter hold in here and when I take my ten millimeter socket and I open that in that way I can replace this lock and there is smoke and if I have this part where I like to install this look it goes in that way and then only hold hold back in here in that but now when this man lock is damaged I need little bit repair this okay and now I’d like to show you that how to repair his car’s door lock what belongs in this door handles and it comes in here and now there has been some criminal who had damaged is my law is my key in here and for this repairing job I need small Tom’s and also screwdrivers and first I think that I like to take these things out and there is my workbench here that is workbenches excellent and is that this my walk-in carefully in here and I press now it’s tight and then I can start to take these extra stuffs in here away in that way because I think that maybe maybe I can use or actually now when this part looks like that this looks quite bad but let’s test that can I pee in here and now it seems that the keycode closed in there but this lock don’t work and that I think that I need to this a simple this lock next and it happened so but I need to take this talking pin in here away and I use that again this my but look in here then and I need to take this earth metallic pin in no way in that way it was easy

and then I insert in here careful mate isn’t the table in here and it is good remember to remember that in what way this part goes his face in that way and lo look first at specific hole but it goes in here and let’s check this position and carries this hole and it belongs here Pisco – winner ok it is its position is here ok it goes in there very nicely very nice it goes very nicely it’s good remember and that in his part and here I remember that this bike goes in that hole in same time it goes very deep this plane is him okay and now this part is in here and then then I test again how does my key is working this is not pretentious and then I need to disappointed more and there seems to be some spring in there and can I take that spring away and I eat the ink is that this might walk again in here and then I take this spring away carefully that my okay and it was in here and then when I inserted back in now it should be saying yes this is this idea the spring should be in here and then when I small dogs I lift that up and now it flies flies in here okay it is still in there and I insert this my things in here and here is all parts now I think that the best walk is in that position but can I use this key now it’s not moving and penance and I think that can i maybe open this more stairs this walk clock is Tarun and there are those things until our toes oh okay and this part is this part moving in here this part is moving good then I take my screwdriver and I think that if I take of it press that if I can take this part away and this is of course possible to open okay and now I damage that but this was not nice this was not nice now that means that now it seems that and I damage that now this means the terrace our era era logo but I need to purchase new lock from the dealership but there’s of course this idea that how to how to how to repair this lock and now I think that when this this part is broken yes I can I can’t install anymore these things but but this was this idea that how this Toyota’s work works okay and sorry that I damaged this this branch or

copper things but it was a little bit weak but I will continue that my job next time when I have is ready fine lock okay and that kind of information and thank you for watching that video

I hate when they do that I’ll take your joke ya know it’s a sort of little piss again McLean okay now then what we’re going to do now we’re talking heat and AC test and this is electrical stuff pretty much any inputs and outputs that kind of thing one alternative that best completes the statement or answers the question this is that this one which of the following is the unit for electrical pressure is it home amp volt or what ohms resistance some of that okay anybody know it that’s volts that’s actually volts volts is the pressure believe in a minus that’s no just remember what exactly is a lot what is volts times a mess Oh got that so you can figure out your watch if you know your amps and you know the bolts that are available you basically come up with you know you can do math to figure that figure these measurements nothing mysterious but we talk we talk more about that in electrical systems and stuff but you have to know electrical if you’re ill fix anything Lamar and while you probably won’t ever use Ohm’s law in the field you still need to understand it so you’re not totally dumb r @ t if the statement is true and f if the statement is false and this is not rocket science it most automotive electrical systems use AC current that’s false all of the AC current all they say everyone don’t thank you he’s making that up you got AC Kirko now that battery now let me ask you this on the hybrid vehicle the compressors that don’t have a question don’t have a belt and just have an electric motor inside of the drives them they use AC but does that AC come right out of the battery no it’s got to go through a gonna order some of my dc-to-dc converters they do they got a dc-to-dc converter day yeah the reason is you got think about the thing about what you’re doing here what you want to do is you want to be able to charge your battery and power up your gauges and all the stuff but you don’t really have on a car but you don’t want to do it with 330 volts so you take your 330 volts you right through it DC to DC converter it comes out it goes in 33 pretty comes out 12 okay that’s what uh let me drown this is Hollywood I know it’s worth it down yeah man isolates the transformer clay but they call it a dc-dc converter one of those things for a toyota highlander is $10,000 10,000 bucks if you can you know there’s a problem they could probably be prepared but I mean they were added beer place or method to use the one alternative that best completes the statement or answers the question see they got these all mixed up a fusible link is usually four sizes blank than the wire in that particular circuit larger smaller Peter air be neither a RV and we talked about a fusible link and I don’t have them here ahead I had a fusible link in the doors I was going to show may be here somewhere the fusible link is actually got half a line installation on the wire you know it’s going to be a software that’s gonna have a lot of insulation and the wire on the inside of a possible link is going to be a silver color rather than copper color and that wire is actually will carry more correct get a regular occasionally what you’ll end up do it when you try to buy a fusible link i may try to sell you a fusible link that’s a got insulation wrap around a regular copper wire and that just doesn’t work cuz if you try now why would that were i need to be smaller than the other words so whatever that yeah you got a curl overload it’s not going to bowl like a fuse but if you got a strong colonel road its data or while he’s gonna hook and open up and that’s what that for it’s going to be smaller okay that’s number three equally smaller okay which of the following is considered an output device in automatic temperature control systems yeah what else compressor clutch envelope for that’s going to be see in any computerized operational system live in other words if it’s guy if it’s a closed loop system automatic temperature control is a closed loop system and when we talked about that before you know what closed loop means you guys know what closed loop means like a circulatory system how some are open like a plan or a muscle and summer clothes like he’s well i’m not talking sure that’s what i’m looking for your automatic temperature control does turn zone they blower and the AC compressor

based on what it reads as the temperature of the car see your blower motor typically don’t know temperature control system because we’re talking about am I going to get all right you got a blower motor here and it’s got you know it’s actually feeding all the ductwork and everything but right here on the dash you met a notice there be a little bitty screen looking thing behind that there’s a little temperature for mr. that’s wired to the up to the temperature control and this little pipe is going in here in such a way to work with it blower motor cape terms it pulls air from inside the car past that temperature sensor and it uses that temperature sensors reading to determine is the temperature of the car equal to what the person has set in them so the feedback is this right here the feedback that’s coming from that is this little sensor the only volkswagen cars they have actually got registered temperature sensors you know we stick a thermometer in the register to read the temperature one see there it is working that’s built into a host wagon and so you can actually look at that on your skin too and see what the automatic temperature oil temperature control to see it for registered temperature all that so that is a feedback loop the way that it loops back you’re a seer your module so here’s your compressor clutch and I’m going to close together it actually feeds an output to those two based on the input it gets from that and based on input from your knob you know wherever your knob is telling it it’s going to take what you should from your knob compare that for this and if it needs to cool or warm things up in it you can also open the Lindor see there’s all kind of the cool stuff at ATC can do stuff but anyway that’s a closed loop system because it’s able to watch that and modify what’s going on to make it match and that’s something now there’s like I told you before this watch that i’m wearing is a complicated piece of machinery but it’s not a closed loop system it does not know if right or wrong if it’s an atomic watch that can read that atomic clock up there in Colorado River it is you know that signal it is a closed loop system and it always sets itself okay now then let me ask you this about wires have you ever noticed that that the gauge numbers on wires met requires get bigger as an Argus bigger and they get smaller is the wire gets bigger American virus you know what the numbers on a European and you know metric wires are they actually are millimeters if it’s a one-point oh it’s a 1 milliliter wire if it’s a two point oh it’s a two millimeter wire which is the bigger wire well a Maryland period gauge says is like we use the smaller the number the smaller I mean if there’s a bigger the wire 10 gauge is huge and then it goes down from you know 22 gauges little and it goes all down you know so like that so that their gauge number of Joe opposite direction let’s kind of like your thread pitch on your metric bolts on an American bolt is how many threads per inch and only metric bolt is how much distance R is from crest to crest on the fridge so the numbers go opposite directions you see I mean the bigger the number only metric bolt the force or the threat but the bigger the number on an American bolt on the movie a hider the prehensile that’s just really interesting how that works out say which of the following is an output there you’re both of them which of the following is monitored by a sensor in the 80 system ambient temperature Sun load in vehicle temperature all of these are monitoring every one of them Sun load sensor is going to be something kind of like what I’ve got here if I can yeah I have a little somewhere in this box here I got to locate that now am I going to dig for evidence in here somewhere anyway oh here it is right here never been this little thing right here and you can buy these in radioshack see this little thing right here that little thing right there is an electric eye all right now it changes resistance whenever you change the light that’s hitting it all right give me that meter right there Brendan a little bleeder these right here are found all over our cars now they need to know about the light what’s something you can think of off the top of your head that all of our Chevrolet trucks uses for huh yeah they do that or they turn on the adult going daytime running lights you know whenever you get out there and you got it around all right now watch this you guys see this meter all right come here let me that nothing goes to the hands come here

show all right now you notice right there hold that so that the people and the camera can also see this okay you see what I measure in there right now much when I covered up with my fingers see a change now that is not just a switch I can actually partially cover it up and it changes a little see that so let’s see it’s basically looking for light is what it’s doing what you’re after about that what a lot of people don’t know too is on your ear remote if you point it at the camera you can actually see the light see that barely can but it can see it let’s see if this one shows up better I don’t maybe I dead battery it is can’t see it that’s it i’m not a remote so I can’t demonstrate that I demonstrated it a little you can see it all that other material faint okay so everybody remember that i’m going to pass this around and eat it back because i’d have to go hunt for another way radio shack they don’t cost very much but you got to have some really sensitive stuff make sure it gets back in this box whenever we’re looking at it you can whenever you look at that look at the top of it and study it because when you see one you need to be able to recognize that you may see a little some of the dashes you may have a little dome over it but when you look down in there you see a little grid looking deal we’re very top that’s what looking for the light okay this is the true or false question here are electrical load doors in the automatic temperature control system usually have a feedback sensor string connected to them that is a strangely worded question a feedback sensor string I don’t like the way that’s worded now if you’re going to get that around a court on the answer key and I don’t know I mean that’s a strange thing like that on charge actually talking about that but you guys know how that feedback works on your automatic temperature control over alright well let me tell you this you know I always think about that if i was going to build something from scratch my computer automatic temperature control computer needs to know where that door is so i can know that it also needs to know where the stops oh ok so if you’ve got a door you’re going to drive this door see this door right here is going to be connected and it’s going to be moving in as housing it’s only going to move so far it’s got stops on either side of it and you know let’s say that it’s going to let some air in from here I’m just making a generic drawing here and all rights gonna and it’s got air coming in for over there and all that so if you’re going to know this thing back and forth and you gotta pick you got an electric motor drive it in for this box right here right you collect a motor moment all right now you’re going to have this door it first thing it needs to know is where the stops are how does the similar to stop so whenever you first put it in there a lot of these there were some various different ways that they do this it’s going to sweep all the way over there because we’ve all the way over there there are a number of those but it has to have owned it typically this is a typical arrangement you know the throttle position sensor you’re used to yep right you’re going to have two wires coming into this thing it’s going to operate your little motor they’re doing some electric circuits in here and there’s a wiper own here you’re going to have three more and this is this is amazing that are some other i will show you later on the chevrolet truck no wait just like a QP very similar guy you’re going to have a you’re going to have a wire there and i are there and then this one here is actually going to be connected to that one so as it wipes up and down so you got 5 volts here and you got zero boulder which will be a ground and this signal pull it out is going to go change with door position so it’s watching that while it’s using this to drive it back and forth but now the cool thing about it is and I can show you this on these Chevy’s you actually have a way of there’s some little wires plugged in here you can apply you can actually jump on one wire to the other it make that thing go back and forth while you read the stuff I need to show you that on GMC as cool as all get-out you can pop the right hand side of the dash off you can find the connectors right there to go to those actuators and standing out here by the dash you can drive those things back and forth what your motors you tell us going to really cool alright if you understand what you’re doing there and we’ll get into that at some point you know before we’re done here those and we’ll have to talk some more about that we got make sure we burn that in one of the things you gotta got to get away from is this business of I’ve done this once and now I’ve done it I don’t need to do it again I may have you repeat the stuff that you’ve already done so you can burn it in my truck when I stop is vibrating like crazy that guy’s let me get the tire is that about

are you feeling the filling in the brake pedal oh yeah it’s here oh you’re going to be probably the machine your front rotors that will take care of that I’m just wondering this guy yeah it would if its eyes annoying my truck was doing that yeah I did it one time I slammed on brakes or mimics not still in hard and got out he did did it with didn’t care yeah that was probably pretty funny watch okay which of the following instruments can be used on any automotive electrical circuitry 60 electrical mode doors usually I put it put it through there i mean i don’t like a string business I don’t like a string I don’t know what in the world it is sensors drink what in the world is that it means is like a daisy chain system of them oh that I do know that all those Mercedes cars some of them have eight or ten actuators on the dash and Errol daisy-chained together with a network I mean never fails the phone Always Rings go on teaching all right let’s see which of the following chest instruments can be used on any automotive electrical circuits huh a bead of the sea digital multimeter modern electronic circuits be damaged by rough handling electrostatic charge of 50 in the other smell ok which is the following is true concerning Oh meters can they do that nan-oh meters are self-powered yeah you know i’ll be there got battery enforcement work was it down oh yeah yeah puts a little bit of current through it now something else you’re never supposed to use an ohmmeter own let me tell you this this is really interesting too if I’ve got a ground wire gone from the engine to the firewall and I’m just going to check from there to the firewall then am I going to get an accurate reading with the battery connected no you won’t and a crazy thing about that if you don’t disconnect the battery even though you’re not even connected so that it seems but if there’s any current once it over flowing through that wire with a battery connected it’s going to screw your reading all up in your know you’re 40 50 80 overs whatever but if you disconnect the battery that is a reliable reading so anytime you’re doing any own testing particularly from the engine to the body or whatever you need to make sure that you’ve disconnected the battery or you’re not going to get a good hold reading and you got to have a battery connectivity will check volts unless you’re checking AC volts from a spinning centrism okay now the other thing that I wanted to say about that was that if you are using an ohm meter to check the veracity of a ground you’re probably not going to get an accurate reading there either let me get you with this if I’ve got a battery cable and I have ground that battery cable away so that there’s only one wire still hold it like if I took it to the grandeur if I ground that battery cable later one we’re holding I’m gonna check it with a mohawk and I’m gonna take all that back up where you can’t tell what I’ve done right you measure with an ohmmeter are you going to read a good reading with your own meter you will but one wire is that gonna start the car no it’s not because they need a current ones that will wire my fax buckle detail are referring to but where you going to have you got a little tiny few words or it made you have real slow a lot of oldies drop here so the fact is you better you know how something that’s going to pull some current checking that way so get you a headlight bulb look at the hot side of the battery if you’re like first if you’re going to see if of the ground the good ground between here and whatever you know check the hate take your headlight bulb they pulled about five amps and hook it up the hot side of the battery and check it with that check into the battery first it burns bright you check it without on that ground if it burned film and not any good ground but if you checked it with a dadgum old meters will check this time you see we’re moving at all right now then it’s really important to recognize that you understand it was ready he’s picking his teeth aware they spin his DVD think early okay modern let’s see which of the following list excuse me a rule of thumb for clutch coil resistance is what 3 to 5 ohms clutch call resistance 3 to 5 volts okay a vehicle with an automatic temperature control system has heater and defroster operation but AC is not working properly to diagnose his problem because the technician should do what it’s not about temperature control now you can check for trouble bodes well some of these Cadillacs you know you could even check for your engine you’ve got a scan tool built into the dash you can hold your a couple of it but often warmer or something and you could actually go through the cycle through and read your throttle position voltage and all kinds of preventing their ledesma deadline we had to do that with a kind of refrigerant low and one yeah do all

that you have the code thing in a microwave check on several actually he loves it yeah all right so an example of a short circuit is what Wow no really hey hey now i’m looking at 12 actually what in the world this is really a crony question a bird wire with bad insulation that touches ground that sounds to me like a short circuit only do you a burned-out Apple no that’s an open circuit what their want you to say is a clutch call with the resistance of a half an old well that is going to blow the fuse but I just burn wire question this answer up here at first is a bad answer but if you only get that one rap would be I’m gonna hold a light record with the textbook publisher sad that that is really a poorly worded question now I will take it it typically you won’t find that on a SE tests in other words you won’t find questions that are poorly worded a lot sometimes you will but there’s not you know if you’re going through there sometimes I’ve seen some of the testing these books say oh my god side who wrote this test you know and that one round there got a bad inch of them 13 the blower motor runs on high speed only what I mean your bank is faulty well listen to him bad resistor because they don’t go through the resistor or not if I past is a resistor on high that’s the only little little you have a better just remain now these resistor banks have also got a little thermal resistor for me a thermal fuse built into them so that if for some reason there’s no air flowing I mean the newer ones do you ever know why I showed you guys the other day that’s this one it’s that I like that was so uh easier to understand because you can just got a little spring resistors on it that one didn’t have the thermal fuse on it but sometimes when i was at the ford place and in dothan over I would find one on somebody’s car that would have a bone thermal fuse in the thermal fuse well then thing I wish you had one here to show you how come up later here the thermal fuse is klimt and it’s good it’s like this right here and it’s going to look like that and it’s actually going to be Clint to a couple of hours so that it’s fixed so that if that purple fuse gets beyond a certain temperature it’s going to open it circuit and your boys going to be completely dead and all you needed was another thermal fuse that believe it or not I used to go to radioshack him bottom bad government and there’d be a dollar and I’d go at lunch and I pick up a thermal fuse and I’ve had a customer who uttered a gun and needed to go you know I’d come back after election I’ve been that thing I put some little heat sink devices like you know alligator clips of grease on them on there so I know he could get to this and I would solder them back in there put them a thermal fuse back in there they’d be good to go you know which is pretty cool now that’s not a directional thing it’ll go your way or you talk about huh Oh what very much of us whatever we use a charge in our basic Georgia jackman and if they could get by with that you know there’s this one known as Taurus one time that fits the like a mid nineties tourists and uh the speedometer needle will just bounce it all over the place where we should get to a certain speed and I had on my tour us taking the speedometer out of there pop the needle off of it and of course you raise the needle over the little bottom post and let it drop down to the sky little market points that down there you know so you can tell where the basis for that anyway I’ll take a little fork tool that I made out of screwdriver and pop that needle off and then I think it’s been under a party and that needle had a drum there was a drum that’s is driven by a magnet it’s done like this and the needle was hooked to that and there was a little weak spiral spring there that was holding this needle down toward zero right in this magnet there’s this thing rested in this little bushing in the center of this magnet that would spin inside that groom minute speedometer cable was hooked to that magnet and is that magnet spun it would drive that drum against that spring pressure but what was going on was this little buns bushing that they just needle shaft was sitting in was kind of dry and it was causing it to catch you know and so what I do is I take all that stuff apart and I get this little needle ship sock it in my hand and was in a militant magnet and blow that out and I put one little teeny tiny drop of motor oil in there it would stay there because it in such a tiny hole playing he sleeping like it says of a pin a straight pin you know I’ll put it all back together man i think it was so smooth bottom of that chest women at all well if she hired if she if she had us the daughter had replaced on that plane we’d seen his replace this manometer handle that for

about five hundred dollars let’s say I would do that room I would do that job but Pulis manometer I’ll take it apart fixed and put it back in for like hour and a half and it would get him going without him having to spend a fortune as she had called me out there and she doesn’t see some I spent others bouncing everywhere else and well you know if we put a spin on her head in there which is over close to doing this will cost a lot winning he said well I don’t have to spend four or five hundred dollars on that might get out of it so let me try it don’t guarantee to see what happened then is perfect and I did a bunch up I get I’ll fix my own car like that I put spin on their own my car under warranty it it started doing it again 30 valve amela later it so anyway I want ahead and fix mine that way it’s getting still blue anyway that’s the longer the short of that so a lot of time and let you know one of the things you don’t want to Jack around with though I told you this before don’t catch anybody’s cruise control because you may crash and burn on that don’t patch anybody’s airbag you know don’t do anything other than book procedures or airbags cruise control or any of the kind of years they know via safety release that little thing you know anybody’s you know what if you don’t segregate that job or any kind of anything really but occasionally if you can bring it back to factory specifications in a way that makes sense in order to damn thing some of these fuel pumps that they when they first started put electric fuel pumps on cars they would make them run a less voltage by putting a resistor wire or a resistor in there and if the pump wasn’t running as fast it was noisy people that like your net filming noise coming from the back back when the first parts are coming and so we put and Ford put a resistor wire so that it would only run over eight votes which was how over time that resistor wire was starving you see it would bypass that we were starting and it would give it full 12 volts but whenever you crank them it’s kind of like the old ignition called you know it started well late or whatever so I started taking that little fusible link that was that would go that would feed the relay with the full 12 volts loose from the starter relay to the red arrow and started really and I put an alottoni and put it over the big battery post and so that way we always have good strong fuel pressure because without overtime that resistor wire would get weak the fuel pressure would drop off you’d notice that it didn’t have that if you put to a holster to be nice and strong see what hurts don’t open and so the shop foreman got angry about that he said you’re causing us to have liabilities here we’re liable to burn some nice card and all this kind of thing that’s that wait a minute he said you’re going to show me in right where it says that you can do that yes well I got to put a fuel pump on this one I’ll look it up for you ringing through lo and behold I open the box in out of the box that I got the fuel pump out of comes a piece of paper a piece of wire with a fusible link on it it instructions to do exactly what I had already been doing for two years it told me to do and that’s that there it isn’t around right there that’s what they’re telling you to do on an older car is do what I’ve already been doing is he well he was worried about the liability I but he was very well there must be but the reason they did that he didn’t understand was the call they didn’t like the pump being loud it wasn’t because the pump up will blow up because 12 volts until they wouldn’t be noisy said can we see there’s nothing wrong with the repair islands do it is a matter of fact it was sanctioned by forward only he had read about it yet see what kind of reasons right now oh the emission system stuff by the way you don’t ever want to change alter that stuff because that’s like ten thousand dollar fine and you know leave PA come after you get you got a year or so don’t ever don’t ever do anything on the emission system it’s not the book you know what I mean now I mean I’m not talking about if you’ve got skip who’s go to your wrapper if you couldn’t put it back on there a hike or no I’m talk about altering it somehow so that it’s not effective even changing the net gun battle speed I turned in a screw they’ll get you on that one if a native if it ain’t a book that must you boyer about that all right let’s go on here vehicle over he’s because the coolant and operate this could be caused by y ou any of those and i showed you before how to check a footman coolant ammeter the blower motor stopped working on all speeds technician tested to motor touching a jumper wire from battery positive to the power terminal and the motor did run so he was able to power up the motor independently of the system that drives it home alright at ran technician they says that motor should be checked using a few jumper lead to test for excessive current draw technician be says a resistor impact in a relay are likely to be defective around we talked about that earlier see is both technicians however the resistor pack is not going to make it now stop working on all speeds I mean so i don’t really like that answer eat or some of these questions i’ll tell you what i need to talk you talk these people that do so we just got through talking about how the resistor pack is not gonna stop it working on half right and let me tell you this how many of you know they

usually your blower motors which feeds ground to the blower motor end up house yeah most of them there’s power going to the blower motor all the time it will come from a blower motor relay and all these the resistors weren’t as carrying grounds thing they’re all right now then a bore motors drawing more than a specified current technician a sizable remoter ground connection should be concur Oded technician visa for motor is shorted you see this few is here and I actually put the picture of this few years old on the facebook page for technical writer say that fuse I keep this fusing this drawer for a reason this fuse is not blow but it’s burned up how well we got a little correct impedance here because it started to oxidize these terminals and when it started oxidize the terminal they started to get high and the hundred that got the more oxidized oxidized they got and finally this was for the fan on the car the bar was trying to overheat traffic pull this out it actually squirts that terminal so bad that no current can flow but it never had enough current flowing through your blow the fuse it wasn’t because the blower motor was pulling too much current it was because we develop resistance here now number two Donnie tells me about 2006 Malibu okay the people calling the people call him and they say my air conditioner has quit working it’s blowing the fuse going to the compressor which is usually you know the little clamping doubt in the compressor clutch call yeah it’s got a clamping diode in there so that when your dealer jazz the compressor will send a spike back into the pc on the computing little bit so you that time can go short it or the call itself can be shorted and it can cause it to pop to fuse okay so this thing has been popping a fuse down it would work a little bit then it will pop a few so it’s probably just to you know call with some excessive resistance or something which would require the replacement possibly have a compression but you can get a question to call if you won’t prove it okay long and short of it was he says be having here monday and i’ll look at it well they never showed up on bundy and when they finally did show up may I took a piece of number 12 romex wire bid it into a horseshoe crammed together there were fused with and they overloaded that circuit so much quicker that they fried two hours because they the fuse was there for a reason that okay so he pushes the confused down in there I mean he pulled that out he said look I’m going to try to find your wire harness there ain’t one you can’t even get a new one wow they just don’t make em anymore oh six malleability couldn’t get them cooking art if you go down I can split this harness and I can open it up and I can go fix everything it’s wrong with it but that sometimes you know what I’m time is you’re going to families for how long it takes to do it you’re not going to pay me two hours did it you know once you been working on it all day so you may be family eight hours later you know x 75 bucks an hour whatever you getting our hundred dollar dollar so this is what will be really expensive and the I just figured and also there’s other issues that happen because that melted wire that he had fit all that current through that romex they get burned into other wires all through the harness this made a disaster area make it nasty business but I see they got 30 new batteries allowed us force this thing to run and then he went over all the other problem anyway it went out of there look I guess but one way or another baller motor and a lot more expensive encourage the United station more motor ground connection could be corroded is he right about that bullet corroded ground connection make it go a whole correct way to do this huh maybe yeah so I mean of course I will tell you that you will actually help more starter draw you know whatever you’ve got low voltage coming out of the battery this the correct goes up because of that but anyway that’s you’re right about this is not gonna make more amperage with a corona thing technician be says a bowler relating shorted no not really so we’re basically talking about a neither technician there okay which of the we see here which of the following the excessive circuit resistance short to ground weak battery shorted motor Lenny’s for Otis which always been we accredit switch current flowing through a circuit is measured in what wats own schools ramps amps the resistance of electrical flow through component is measured in one zones but own homes not if I conductor has infinite resistance it is wide open how many times have you heard somebody talking about my

so-and-so has a short in it just because it comes and goes well if the wires in to that’s not a short that’s an open don’t say there’s a difference between a short in an open you have two words touching each other or are you going to where I touch the ground that’s a short if somebody if the wire has been rubbed in two and it’s just sitting here or not touching but every now and then that’s an open circuit technician a says most late-model control systems allow the system to communicate with diagnostic test equipment here I’ve got out come on guys d really the technician be says most late-model control systems can run pre-programmed system diagnostics and generate trouble comes both of those guys are right okay what type of circuit is shown Oh number 22 what type of circuit is shown using Wednesday yeah see ya on that circuit they’ve got Illustrated there you’re actually going through a you’re going through a fuse you’re going through a switch and excuse me there’s a switch and then you’re coming through tulip bulbs and then you’re going to ground so go through every bit of that for goes around so what is that series circuit okay the other one pair is it on this way a lot well their lap while they’re a little sorry I both share a common around the butcher cars parallel all right okay in this schematic what will be approximate voltage displayed on the dvo em in this schematic what will be the approximate voltage was played only look at where you’re at you’re from ground to what yeah is that mean is that sort of a sort of a spooky question for you what do you think that’s number 20 for that well no not really this is this is a booger bear all right let me ask you this if you’ve got now look at your blower your blower Eli crap now wait a minute if it turned you if you turn that relay on okay say if you’re that you notice when you’re on half your huh well if you’ve got three of them you got three of them there with let’s say this guy they’ve got how much like how much you think they might have a piece yeah now they may have what they may have want you to they may want you there’s not enough information is it but there would be probably if you read the book you probably would have enough information on yeah well I mean if you’ve got 3 ohms per resistor how much is a total resistance almost 3 times 3 then okay so if you’ve got now gnomes or how many times will love ya how many times will that go in another we’re coming down to Langley the 12 yeah when I one-third now I’m sort of like y’all I think they sort of who do this here with this now I’d like I say that maybe something in the book that gives you the answer to that exactly i got but this the correct answer according to the answer key is a it is something okay let’s figure this out wait a minute back up okay we know we’ve got 12 volts right okay so we know we got scheme in sorry we got three volts all right ok so if we’ve got three volts there we don’t know of course we really don’t know that either we don’t know how many homes we’ve got doing all we know is it we got a digital voltmeter and it’s hooked up downstream of the other resistor and when that hablo relay is in its normally closed position that’s where the voltage is coming from this going to run the motor yeah might notice when you put it on high see that little arrow when you move it all over to high you’re basically going to be directly energizing the call on that relay that’s going to pull it down all right now we wound up with a screen saver because I was there too long all right yeah we’re just about died that was an interesting I was a funny thing now I will tell you when i was in craig van batenburg class and i’m going to show you all that sooner or later there was a bunch of stuff like that that you could tell by looking at it and he he says he would

get everybody in the class and he’d say how much voltage is at each point on this thing he had a b c and d write it down you got 30 seconds and so we had to write it down then he gave us when it’s a little harder now you’ve got 60 seconds to tell me how many amps is at each place here and you could kind of figure it out if you understood the current flow and there was me and three other guys out of 16 that got all those right and everybody else had to go through the army man thing which would I’ve got that stuff that will take you guys through okay now then in this diagram below the blower is what a not running because the relay switch is open be running at low speed see not running or D not enough information this is actually exactly the same drawing that we just looked at do we have enough information here and close I tell you what is it its own and it’s rather than what speeds event at low speed there you go going through every one of the resistor

Heute werden wir über die Big- sprechen TreeTech-Version der RAMPS 1.6-Karte Ich werde erklären, was um die herum ist Füße hier einsteigen und dann in die Software und erklären ausführlich, was sonst noch wir müssen also mit diesen weiblichen arbeiten Sätze von Stiften hier sind diese für unsere X Stepper unser Y Stepper und unser Zed Stepper dann haben wir unser E0 für unser erstes Extruder und dann E1 für unsere zweite Extruder vor jedem von diesen Ports haben wir vier Sätze von Stiften diese sind für unsere NEMA-Schrittmotoren Wie Sie sehen können, hat die Z-Achse zwei Sätze Von vier Stiften haben wir dann unsere Stifte hier haben wir also eine VCC und eine 5 Volt Ich glaube, das ist Grund Hier haben wir unsere Endanschlagstifte unser X Minimum unser X Maximum unser Y Minimum unser y Maximum unser Z Minimum und unser Z-Maximum dieser vier Stifte hier unsere i2c pins genannt dann haben wir unsere Thermistorstifte hier für drei Sätze von Thermistoren, an die diese gewöhnt sind Temperatur sagen und hier haben wir unser berauschender 4er-Satz dieser Stifte manchmal wird für um mehrere verwendet verschiedene Dinge, aber meistens wird es verwendet für ein LCD irgendeiner Art haben wir dann Auxilary Drei und Inside Auxilary Drei wir haben unser I2C oder entschuldigen mich nicht unsere I2C unsere SPI-Pins und was Das sind serielle Peripherieschnittstellen Deshalb sprechen wir es SPI und was sie tun, ist, dass sie es tatsächlich tun werden Verbinden Sie den SPI-Bereich für die Software zu kommunizieren und dann werden wir haben ein Stift an einer anderen Stelle auf dem Brett verbindet sich tatsächlich mit dem Gerät als hier haben wir unsere adresse Hilfs zwei Satz Stifte Hilfs eins Satz Stifte und dann haben wir endlich unsere Stifte hier, wo wir drei Sätze haben von vier werden sie für vier verschiedene verwendet Arten von Servos, aber wir können dies für verwenden andere Dinge wie das Fahren von Fans, die Ich werde wahrscheinlich später reinkommen Tutorials hier haben wir eine Reset-Taste und dann unter diesem kleinen Kühlkörper sind vier Dinge, die tatsächlich böse sind weg für Hitze und das sind unsere unsere MOSFETs Hier haben wir unsere Hauptkraft, die Sie können Machen Sie entweder 12 oder bis zu 35 Volt, die wir haben unser Bett Set von Stiften, die wir können evtl. für andere dinge verwenden als wir Habe hier einen Fan-Satz Pins und Bei D10 wird dies normalerweise für verwendet unser erster extruder also um Verbinden Sie dies, mit dem wir beginnen werden ein 8-Bit-Prozessor, also werde ich schieben das in Dies ist der MEGA- oder ATMEGA 2560-Chipsatz Es ist ein 8-Bit-Prozessor, wie Sie sehen können hier hat es einen normalen USB verbindung und es kann extern dauern Macht, aber wir werden dies wahrscheinlich nie verwenden Hier haben wir unsere weiblichen Stecknadeln die Platine damit zu verbinden gibt uns das sowohl digitale als auch analoge Stifte um die Board mit unserem RAMPS 1.6 zu verwenden, so werde ich dies umdrehen über so kann man eigentlich darunter sehen wie es sich verbinden wird Ich werde diese ausziehen und hier drunter wie ihr sehen könnt die RAMPS haben wir Stifte, die sich paaren mit den pins auf dem board oben bin ich Ich werde dir zeigen, wie man das wirklich macht schnell wirst du das Brett nehmen und Du drehst es um das Spiel Sätze von Stiften, die Sie haben und dann du wirst ein wenig anwenden Daumendruck, um es nach unten zu bringen ohne Ihre Stifte zu beschädigen, so könnte dies Nimm ein wenig Arbeit und los gehts, wie du siehst schon verbunden Also werde ich dir zeigen, wie es geht Richten Sie die aktuelle Firmware für Ihren Computer ein anfängliches Laden und so werde ich tauschen für einen Moment auf meinen Computer zu geben

Sie ein bisschen mehr Farbe, was Ich arbeite an Wir werden mit beginnen Ihr RAMPS 1.6 in diesem Fall Läuft auf der Marlin Firmware in Ordnung Um es tatsächlich zu benutzen, müssen wir es laden Arduino also, um Arduino zu laden wir muss im Grunde die IDE runterziehen Das ist die integrierte Entwicklung Umgebung Also werde ich eine IDE durchsuchen bringt uns auf die Website, die wir werden klicke darauf und dann scrolle ich und was wir hier haben ist da unser Arduino 1.8.10 Jetzt gehe ich hierher, wo es heißt installieren für Windows XP und höher installiert unser Fahrer und die Entwicklungsumgebung, die wir Ich muss dieses Board laufen lassen, damit wir auf dem Laufenden sind Beitragsseite empfehle ich dringend einen Beitrag leisten, weil sie eigentlich gib dir eine entwicklung Umwelt zu arbeiten, aber für jetzt Wir werden nur gehen herunterladen Nun, es kann einen Moment dauern, bis es heruntergezogen ist aber hoffentlich geht es ziemlich schnell Wir haben es so, um dies zu öffnen, ich bin Ich gehe hier rüber und mache eine Show in Mappe werde darauf klicken, um zu installieren, also bin ich werde doppelklicken es kann einen Dialog füllen, den Sie sind nicht in der Lage zu sehen, aber das ist in Ordnung, ich werde nur Lies es aus, es sagt im Grunde, dass du es tust möchte, dass diese App Änderungen vornimmt auf Ihr Gerät, damit ich antworten werde Ja Jetzt werde ich gefragt, ob ich dem zustimme Nutzungsbedingungen Ich bin damit einverstanden werde im Grunde alles sogar installieren die USB-Treiber damit wir können Kommunizieren Sie mit dem Gerät, das Wir arbeiten daran, der MEGAATMEGA 2560 zu sein Chipsatz und jetzt werde ich installieren also ist das, was es gerade tut im Grunde die Dateien, die wir können, zu extrahieren Schauen Sie hier im Detail, aber es bewegt sich ein bisschen schnell wegen des Computers, den ich bin Arbeiten mit, aber ich bin mir sicher, dass es dabei sein wird vielleicht das gleiche Tempo auf Ihrem Computer noch schneller Okay, jetzt wo es komplett ist, werde ich es tun Klicken Sie auf Schließen Ich werde jetzt gehen zurück zum Webbrowser und ich mache eine Suche nach Marlin Firmware drücken Sie die Eingabetaste Das bringt Sie zur Marlin-Firmware Homepage hier drin Ich klicke auf die Download-Option und was wir tun werden Normalerweise würde ich es mit einem älteren machen Version hier oben, aber weil Marlin ist Bewegen Sie sich in die neueste Richtung Software-Release, die jetzt in einer Alpha ist Typ-Modus Ich werde dich aus mehr machen mit dieser bestimmten Version vertraut so Ich werde den Bugfix Zip herunterladen Datei dann gehe ich zum eigentlichen Ordner Das enthält es, also werde ich es zeigen Mappe und wir müssen darauf warten wieder öffnen Los geht’s Ich mache einen Rechtsklick oder Eigentlich mache ich nur Öffne es, damit du einen anderen Weg siehst Um dies zu tun, werde ich es hervorheben Ich werde dann Strg + C drücken, um zu kopieren Ich werde zu meinem C-Laufwerk gehen in den Ordner für RAMPS 1.6 Ich werde gehen im tutorials ordner die grundlagen Ordner, den ich Ihnen zeige, öffnen Sie die Firmware-Ordner und fügen Sie es hier ein Das Kopieren kann einen Moment dauern denn es ist im Grunde das Entpacken Gleichzeitig wird kopiert und nachdem dies abgeschlossen ist, zeige ich es Ihnen eigentlich wie man öffnet Anwendung in diesem Ordner, aber ich werde Zeigen Sie auch einen Rundgang durch das, was ist darin einige der Dinge enthalten Das könnte von Interesse sein, sind die Stifte Datei, die erklärt, wie die Stifte sind auf der Platine oder dem RAMPS 1.6 zugeordnet

es kann sein, dass es nicht als RAMPS 1.6 angezeigt wird Vielleicht ein RAMPS 1.4, aber das ist okay Mal sehen, was passiert, weil es das ist modernster Download, den wir gerade gemacht haben In diesem Moment öffnen wir den Ordner Drinnen, um es zu öffnen, gehst du zu Marlin in Marlin gibt es eine INO Datei Das ist Marlin.ino, wenn Sie haben deine erweiterungen nicht wie ich versteckt Ich mache einen Doppelklick, um es zu öffnen Dadurch wird die Anwendung in geöffnet Um unseren integrierten Entwickler einzurichten Umwelt, aber zuerst werde ich zeigen Auf dieser Registerkarte finden Sie den Konfigurationspunkt H Dadurch können wir 90% unserer Konfigurationen hier haben wir dann unsere Konfiguration unterstreichen adv das ist unsere erweiterte Konfigurationsdatei so werden wir einige Konfigurationen in diesem in die Zukunft und dann die anderen Registerkarten nur diejenigen, die sie aufgenommen haben, dass wir kann sehen, aber jetzt werden wir ignorieren das und ich gehe zurück zum Ordner Erweitern Sie es hier, damit wir eine Quelle haben Ordner, in den wir uns für eine Nacht vertiefen werden zweite und innerhalb des Quellordners wir Hier haben wir einen Kernordner Bretter Punkt H-Datei, wir werden das öffnen Hier oben und drinnen möchte ich eine Suche machen auf RAMPS und wir werden sagen, unterstreichen wir mal wenn es eins gibt, gibt es anscheinend sechs nicht das ist okay weil wir das haben eins vier genau hier, dass wir könnten wahrscheinlich verwenden wir werden dabei bleiben für den Moment und in der Zukunft, wenn sie haben eine ausgebrochene, die wir verwenden können dafür werden wir das tun, aber im Moment werden wir es tun eigentlich nur von hier und dann lernen lerne was wir damit später so machen können In diesem Fall wird die Standardeinstellung immer verwendet sein EFB steht für Extruder Fan Bett, aber es gibt andere Konfigurationen dass Sie auf dem gleichen Board Wesen verwenden können Extruder Extruderbett Extruderlüfter Lüfter und dann hast du extruder extruder fan und dann hast du SF und SF, glaube ich zur Spindelsteuerung damit könnten Sie a tatsächliches Schnitzgerät und dann können Sie Hängen Sie auch einen Fan daran, wir werden schließen vorerst hier raus, weil wir es nicht tun brauche das im moment und jetzt bin ich werde dir das in diesem Ordner zeigen, also bin ich Ich gehe zur Quelle und wir werden gehe in den pins ordner und in den pins ordner wir haben einen RAMPS ordner also wir werden das öffnen und wir haben verschiedene Boardtypen aber die Eine, die wir suchen, ist RAMPS 1 4 Wir müssen uns hier umsehen ein kleines bisschen anscheinend sehen wir es nicht richtig weg was in ordnung ist Also, was ich tun werde, ist, ich werde aufmachen RAMPS 1_3 hochfahren Nur damit Sie sehen können, was los ist Also hier drinnen haben wir im Grunde die Definition der Platine und das ist nur verwendet für die RAMPS 1.3 so ist dies wahrscheinlich alt, aber es wird Bezug genommen zu einem anderen Board als RAMPS Punkt H, damit wir wissen, dass wir im Unrecht sind tatsächliche Datei dafür, weil diese Karte ist wahrscheinlich veraltet, also sind wir Ich schließe das und wir gehen zu Dieses ist für die RAMPS 1.4 und oben, so wie Sie sehen können, wird es sein Pinbelegung hier unten also diese Pin Aufträge zum Beispiel sind dies unsere Servostifte – was wir also tun können, ist, dass wir es können stimmen Sie diese mit unserem Stiftdiagramm und überein Ich zeige Ihnen, wie Sie das wirklich finden Schnell gehen wir zu unserem Browser Wir werden einen weiteren Tab öffnen, auf den wir gehen RAMPS 1.6 eingeben und wie Sie sehen können es gibt einen RepRap 1.6 Also werden wir in dieses Wiki gehen und hier drinnen zeigen sie die Tafel und dann Sie zeigen die Stifte, also zum Beispiel wir suchten an den Stiften nach dem tatsächlichen Servos hier unten, also werde ich entsperren Dies und wie Sie sehen können, haben wir unsere vier Sätze von Stiften offenbar den Boden ist hier fünf Volt ist hier dann ist es elf sechs fünf und vier gehen wir zurück auf die pins datei jetzt für eine sekunde wie du kann sehen, es ist als 11 sechs fünf und definiert Vier, damit du jetzt weißt, wo deine Stecknadeln sind

und wie sie tatsächlich an deine gebunden sind Brett und das ist für alles wahr um dein Board, also versteh nicht Überfordert ist es eigentlich keine große Sache ziemlich schön zu wissen, was eigentlich ist los und dann gibt es verschiedene Stifte Hier unten für Ihre Stepper und ich werde lehre dich ein bisschen darüber in der Zukunft und dann haben Sie andere Stifte offensichtlich, die Sie erforschen können deine eigene, also werde ich dem ein Ende setzen Im Moment gehe ich zu die Marlin integrierte Entwicklung Umwelt und ich werde eine Suche machen auf dem Motherboard auf dem Konfigurationspunkt H Ich mache Motherboard und hier unten definieren Sie Ihre Motherboard und in diesem Fall ist bereits Standardmäßig ist für dieses Board so definiert Wir sind gut, dass du auf anderen Brettern bist Möglicherweise haben Sie Ihren Port abhängig von definiert woran du arbeitest aber dabei Für den Fall, dass wir es als Null belassen weil ich glaube die software wird es sehen es, weil es die eigentliche um installiert ist Firmware oder entschuldige mich Treibersoftware so Ich werde dir etwas zeigen Kamera ganz schnell und wie wir gehen Schließen Sie es an, damit wir es tatsächlich sehen können bevor wir etwas anderes tun okay, um dies tatsächlich zu programmieren Wir müssen unsere USB-Verbindungen anschließen Wir haben hier also die große Seite Ich werde dann hier an den USB-Anschluss anschließen Ich werde die andere Seite mit dem verbinden Computer und ich muss es Ihnen sagen etwas darüber ganz schnell Niemand bezahlt mich dafür Tutorial oder Finanzierung mich in einem anderen So kaufte ich alle Materialien mit meinem eigenes Geld, aber ich werde Amazon platzieren Affiliate-Links in der Beschreibung also Sie können mir helfen, indem Sie meine Kosten und es wird es auch einfacher machen Damit Sie die Hardware finden, die wir sind sprechen über Okay, wir sind zurück in Marlin, um Eigentlich müssen wir das einrichten werkzeuge dann müssen wir zum eigentlichen gehen Board-Typ und jetzt ist es auf die eingestellt Standardmäßig ist es geladen, also sind wir Ich muss den MEGA 2560 finden, der Genau hier ist der Star-Chipsatz neben uns müssen sicherstellen, dass wir einen Hafen haben ausgewählt, so werden wir hier und gehen sicher genug, nachdem wir den USB eingesteckt haben es wird angezeigt, also werden wir darauf klicken und dann, um zu laden, gibt es zwei verschiedene möglichkeiten aber am einfachsten Weg ist nicht, die Verifikation zu verwenden, die ist im Grunde kompilieren wir werden das verwenden Hochladen, die kompiliert und dann werden wir lade das auf die Pinnwand hoch, das wird passieren automatisch für Sie, wenn Sie sind verbunden also los geht’s Wie Sie sehen können, ist der Upload abgeschlossen Es scheint keine Fehler zu geben, aber jetzt sind wir Ich muss das Board testen, was ich tun werde Ich werde ins Web gehen Browser wieder und ich werde eingeben Drücken Sie die Eingabetaste von Pronterface.com. Wir werden Zum Download und was wir machen ist, dass wir das herunterladen werden aktuellste Version, die nicht sehr ist aktuell, aber es ist hilfreich zu verwenden Also gehen wir rüber zu Binärdateien sein Wir werden das für Windows finden wahrscheinlich eine zip die aktuellste version Das ist hier richtig Nehmen Sie sich einen Moment Zeit zum Herunterladen groß nur etwa 24 Punkt ein Megabyte Okay, jetzt, wo der Download fertig ist, bin ich werde in Ordner zeigen und ich werde es in diese extrahieren Ordner, damit Sie sehen können, was los ist Normalerweise tun Sie dies auf Ihrem Desktop Nur damit du es finden kannst und dann vielleicht lege es in deine Taskleiste, aber im Moment bin ich es Ich werde dir den PrintRun zeigen werde dies hier drinnen öffnen wir Wir haben eine ausführbare Datei, die wir verdoppeln werden klick drauf oder Pronterface wir werden Stellen Sie eine Verbindung zum Gerät her, wie Sie es sehen können zeigt alles über das Gerät, das ist möglich ohne aktuell mehr als 5 Volt Stromversorgung wird aber wir sind werde schauen, um zu sehen, was die Endanschläge aussehen

als würden wir M119 eingeben und drücken Eingeben und wie Sie sehen können, sagen sie alle ausgelöst, das liegt daran, dass nichts ist in Verbindung gebracht aber ich zeige dir, wie das geht und zukünftige Tutorials aber wenn dir mein Tutorial gefällt, drücke bitte den Like-Button und abonnieren und danke Sie für Ihre Zeit

In this video I’m going to show you how to build a phenomenally bright 1000w equiv LED flashlight It’s designed to be operated with just one hand, with easy control of brightness, and can be powered by either batteries or an ac adapter It has two modes, flood light mode and spot light mode, which makes it very useful for a variety of different situations Just like with my DIY LED panel it uses a voltage based dimmer, making the it suitable for video or photography work due to a complete lack of flicker As it’s such a bright light you can get some really interesting shots with it, whether you want to illuminate a scene to emulate moonlight, or add some drama, or raise the suspense with some UFO invasions For indoor shots it can be bounced off walls to act like a giant softbox, or used as a rim or hair light The possibilities really are endless Non-photographic uses range from using it as a work light to help visibility while working, to just using it as a super bright portable floodlight rather than those puny little flashlights most of us have Handy if you ever go camping! You can find a complete parts list in the description, along with purchasing links This is going to be a long video so grab a drink and let’s get going So the first thing we need for this build is obviously the LED itself These LEDs are extremely bright, but they also get extremely hot So to keep it cool we’ll be mounting it to a computer processor heatsink These vary in size and shape depending on which you buy, but you should be able to adapt the design if you can’t find the one I used As the LED requires around 30v, we’ll be powering it with a voltage booster so that we can use lower voltage power sources, like batteries or laptop adapters As this voltage regulator will be handling a lot of power we need to enhance its cooling To do this, we could simply put a fan on top of it, which would make the build simpler This however would add more noise, so instead, what we’ll be doing is mounting it between the main heatsink’s heatpipes so that the voltage regulator can be cooled by the main heatsink instead As it’s a bit of a tight fit we need to re-arange some components We’ll start by removing the regulator’s own small heatsinks To do this we need to remove the screws holding them in place and melt the solder on the supports underneath, using a screwdriver to pry them off the board Once they’re both removed we need to also detach the ICs they were screwed to We can just rock them back and forth until they come free, but as they aren’t identical we’ll work on one at a time so that we don’t mix them up Once the first one’s off, we can get three short lengths of wire, around 6cm long, and use them to re-attach the IC, making sure that each pin gets connected to its original contact point It’s literally just an extension We need to repeat the process for the other IC as well As the capacitors are also a bit too tall, we can desolder them as well and, using some stiff wire to extend the contact points, mount them horizontally instead We need to keep the polarity same by connecting the pins marked by the striped edges to the sections marked with diagonal lines The regulator is now thin enough to slot inbetween the heatpipes with plenty of room to spare Now it’s time to work on the dimmer controls The first step is to remove the regulator’s trimmer potentiometer To do this, we need to add plenty of solder to the three pins underneath so that they join up, and pull the trimmer away from the board at the same time, being careful of any flying solder Once the trimmer is disconnected, we can make sure that the pads on the bottom are no longer joined up by the extra solder that was added So now what we’re going to be doing is building this simple circuit, which is basically an adjustable resistance divider We’ll start with the actual brightness knob So we need to get a 10k potentiometer and solder a coloured wire to its left most pin, with the shaft facing upwards Now we can solder an 11k resistor to the middle pin, adding a black wire to the other end afterwards Next we can twist some additional wire lengths to the ends, keeping the colours the same for consistency This leaves two exposed points to which we can solder to in a second Now we can get the trimmer potentiometer that was removed from the voltage regulator and again solder an 11k resistor to its middle pin Now we can solder the exposed section of the black wire to the other end of this resistor, and solder the exposed section of the green wire to the pin underneath the golden adjustment knob It’s now ready to be connected to the voltage regulator So we’ll solder the green wire to innermost contact point where the trimmer pot used to

be, and the black wire to the outermost point, ignoring the centre pin The next thing to do is extend the input and output connections using reasonably thick wire An old mains cable is perfect for this We need to take careful note of the polarity so we don’t accidentally connect it up the wrong way later The polarity is written on the top of the PCB, but when looking at it from underneath, the two sets of pins on the left are the output set, which get connected to the LED later, and the two pins on the right are the input set, which will be hooked up to a power source The last thing to do is crimp an additional pair of wires to the input connectors These are for adding a fan later So that’s pretty much it with the electronics Now we can mount it to the heatsink So let’s slide it between the heatpipes and use a sharp object to mark the centre point of each of the screw holes in the aluminium fin below Now we can use a 2mm drill bit to drill through the fins at these points, using a screwdriver afterwards to push out the waste As we don’t want anything on the bottom of the voltage regulator to get shorted out when it’s mounted to the aluminium fin, we can cut out a piece of clear packaging plastic and again punch holes through it corresponding to the holes on the voltage regulator Now we can push some m2 (2mm) screws through the regulator into these holes, with a nylon spacers in-between Once that’s done we can now screw it in place Before doing so we need to add the retention bracket that came with the heatsink as we won’t be able to add it later Now we can use some pliers to hold some m2 nuts in place and use them to firmly attach the voltage regulator So that just leaves the ICs, which can now be mounted to the heatsink base using some heatsink plaster, which is essentially thermal glue We need to use a decent amount as the metal backs on the ICs does not want to make electrical contact with the heatsink base We can clamp them in place and use a multimeter to check that the metal pads really are isolated from the aluminium they’re glued to If all is well we can leave them to dry for around 10 hours After which we can remove clamp and again confirm that the metal pads are indeed isolated from the aluminium Now we can hook the input wire up to a DC power source, and monitor the output wires with a multimeter We have to make sure the main potentiometer is turned fully clockwise, and then adjust the trimmer potentiometer until the multimeter reports that the regulator is outputting exactly 30v Adjusting the main potentiometer should now slide the output voltage up and down between around 26v to 30v Before we start working on the frame we might as well sort out the power source for the fan The power source is going to be a mini voltage step down regulator, which we can use do finely adjust the fan speed later So we need to take off the top fin of the heatsink, and drill two holes in it for the mini voltage regulator Now we can screw it on with two nuts and two bolts, again using some packing plastic to prevent it from touching the fin The fin can then be mounted back on the heatsink and secured in place again with a small amount of superglue Now it’s time to start on the metal frame To make it we’ll need four 60cm aluminum right angle lengths The first thing to do is get one length and use a knife to mark its centre Now we need to make four marks – two 8cm from the centre, and the others 25.7cm from the centre Now we can use a right angle to score a V shape at each of these marks, with the point of the V meeting the central edge of the aluminium bar We can now cut out these v shapes using a hacksaw, smoothing the edges off afterwards using a file The next step is to position the heatsink’s mounting bracket at the center of the bar, but on the side without any v cutouts, and mark its hole points using something sharp We can then use an M3 bit to drill through at these points, making sure that we don’t drill into the table by using some scrap wood underneath In addition to the bracket holes we need to drill two holes on either side of the Vs, about 1cm out from their central points, again on the uncut side The last step is to drill a hole at each end of the bar about 1cm from the very end We need to do all this twice so that we have two identical bars Now we can get a spare piece of aluminium bar and use it to bend the v cuts against a table We need to use plenty of pressure to make the bends as tight as possible Once they’re done they should look something like this

Now we can cut a 16cm length off one of the spare bars and drill a 10mm hole in its centre for a quarter inch to 3/8 inch adapter screw to fit through, and use a 3/8 nut to bolt it in place, tightening it up with a penny This can now be screwed to the one of the frames using m3 nuts and bolts, forming the base Next we can cut out four 11cm uprights for the base, but before screwing them on we need to cut down the edges and then file them down so that they fit nicely inside the bends As you can see here, I already drilled a matching pair of holes in the uprights for the screws This was done using the same 3mm drill bit so that the screws can just go right through and get secured in place with m3 nuts The last step is to add some rubber feet, and that’s the base completed Now it’s time to work on the handle which attaches to the upper frame The first thing to do is make the supports for it, so what we need to do is get a 17cm length of aluminium bar and cut out a 90 degree v in its centre, and drill two m3 holes on the opposite side Lastly we can make two 130 degree cuts, both 1cm from either end Using a clamp on the 1cm offshoot we can then bend up the bar so that it becomes parallel with the adjacent cut Now we can bend the v-cut and screw it to the upper frame We need to make two of these supports, one for either side Now the supports are in place we can work on the handle itself What we need to do for this is cut off another length of aluminium, this one 17.5cm long, and cut two large holes in it for the potentiometer and a power switch The diameters of both of these holes depend on the size of the components you choose, so use your own judgement here The power switch I’ll be using is a high-current circular one, which required quite a wide 15mm hole Just like with the uprights, each end has to have its corner filed off for when it gets screwed to the supports To make the padded handle we need to get a dishcloth and roll one end up a few times to fill inside the aluminium bar and then wrap the rest of it the whole way around, using gaffa tape to hold it in place To make it look a bit neater, we can get a piece of false leather and fold it in on itself, with the underside of the material facing outwards Now we can staple it together along the outer edge, and then invert it so that we’re left with a cylinder We can now fold over the edges and use some superglue to hold them in place The whole thing can then be pulled over the padding and held firmly in place with cable ties Now we can add the switch, but before securing it in place we need to solder two thick wires to it Again, an old mains cable is perfect for this Now we can add the switch and pull through the main potentiometer, securing it in place with its nut The handle can now be screwed to the supports As you can see, I used some cable ties to hold the wires in place, and to secure the trimmer potentiometer so that it can be adjusted if needed So now we’re at the point where we can place the heatsink inside the bottom frame, and screw the upper frame to it, encasing the heatsink inside Now we can finally add the LED, but before doing so we need to add a small strip of electrical tape on each side of the base This is to prevent the LED’s contacts from accidentally touching the heatsink and shorting out We won’t add any heat paste yet, but instead solder the voltage regulator’s output wires onto it It’s important that these are connected the right way around as the LED simply won’t light up if they aren’t After the wires are soldered on we need to add some more electrical tape on top to protect against shorts Now it’s time to add the heatpaste to help thermal conductivity So we need to lift up the LED and add a pea-sized amount to the centre of the base, and squash the LED back down on top We don’t need to press it down much as that’ll be taken care of when we tighten up the brackets which we can now add The brackets may vary depending on what heatsink you use, but the process should be similar overall Once they’re in place they can be very tightly screwed together, ensuring a secure mount and good thermal contact for the LED With the light now almost complete, there are only a few small jobs left The first thing we can tackle is the power connection For this all we need to do is connect a female XT60 connector to another length of thick wire, and then have the negative wire of this connect directly to the voltage regulator’s negative input wire The positive wire can be routed through the switch before connecting it up to the regulator’s positive input wire It’s important that you don’t get the polarity mixed up as it can damage the regulator and pop the capacitors if it gets hooked up the wrong way around, so double check before powering

it on for the first time We can also add a knob to the potentiometer at this point So now we can try it out! All we need to do is hook it up to a power source capable of delivering at least 100w An old laptop adapter is ideal for this, and it’s just a case of either making a little adapter with a male XT60 connector and a female round connector, or by chopping of the end and soldering the XT60 connector directly to it We will be going over more power options, including batteries, in more detail in just a minute As it’s very bright be careful not to look at the LED directly We mustn’t have it on full brightness for very long at the moment as we still need to add the fan to keep the heatsink cool So what we can do first is solder the additional fan wire connectors to the mini regulator’s input, again being careful of the polarity Now we can mount the fan, but before soldering it to the mini regulator we need to power on the light again and turn the regulator’s trimmer potentiometer counter clockwise until its blue light goes off This just means that we won’t fry the fan with too much voltage We can now solder the fan’s red and black wires to the mini regulator’s output, ignoring the yellow wire The mini regulator’s trimmer potentiometer can now be adjusted clockwise again until the fan starts spinning We need to adjust it so that it keeps the LED cool whilst not making too much noise A good way to check whether the LED is cool is by simply touching its aluminium base You should be able to keep your finger on it indefinitely even after 10 minutes of being on full power Don’t touch the front of the LED whilst it’s on as the light output itself can warm up your hand, giving you an inaccurate perception of how hot the LED really is As the heatsink is so large it’s possible to have the fan barely make any noise at all whilst keeping the temperature under control So, as this is a flashlight it’ll be pretty useful to have it run off batteries, so what we’ll work on now is the battery mount The way this is done with elastic allows the light to be used with many different battery sizes and shapes, and it also allows you to strap on an ac adapter if needed So to make it we’ll get small aluminium sheet, just big enough to cover the back, and cut two groves in each side I cut mine too close together; ideally they need to be the same distance apart as the height of the battery we’re planning on using After cutting them we can smooth them off with some sand paper Now we can drill four holes in the corners, corresponding to the spare holes on the back of the flashlight We can also prepare an aluminium angle to act as a support for the battery The fifth hole in the middle is to allow adjustment of the fan speed, as it goes through to the mini step down regulator To make the straps it’s just a case of getting some elastic and stapling them into loops, then slotting them into the groves and gluing them in place The whole panel can then be screwed to the back of the flashlight Lastly we can mount a battery low voltage alarm, so that we can avoid over discharging li-po or li-fe batteries, should we choose to use them Although, if you’d rather have the battery disconnect itself automatically rather than just beeping, I have actually designed a circuit that can do just that You can find a link to an extensive guide on how to make it in this video’s description The light can be powered by any source that has a voltage between 12v to 24v, so long as it can supply 100w If you want to use an AC adapter, you can check its output wattage by multiplying its output voltage by its output current As for batteries, RC lipo or li-fe batteries are a good cheap option, and are readily available from webstores like HobbyKing My particular battery didn’t come with the right connector, so it’s just a case of carefully soldering on a male XT60 connector, taking extra precautions against short circuits, as the battery can be killed if the wires touch Now that it’s wired up we can plug it in Before we turn on the flashlight we can press the button on the voltage alarm to cycle through the trigger voltage We can set it at 3.6v, as when lipo batteries hit this voltage they’re more or less empty I found the beeper to be way too loud so I bunged up the horns with some blue tack Now we can try it out As you can see, the light is incredibly bright The throw is also quite wide, like a floodlight, which is handy for some situations but not when you need it to shine into the distance So, what we can do is make a removable lens to focus the light To do this we’ll need a reflector and lens – both of these are designed specifically for the LED we used and aren’t very expensive The problem is that when the lens is put in front of the LED it brings the LED’s yellowish

rim focus, which looks pretty ugly So what we can do before fitting it is sand down the flat part of the glass element, using some water to help the process, until it becomes finely frosted Here’s what it looked like before And now after Much better Now we can get the reflector and file off the noggins on the bottom Once they’re removed we can glue the lens to it To allow the lens to be removed we can tie some thin elastic into a loop and thread it over the heatsink’s bracket, and then insert the glass Now we can glue the elastic to the lens’s rim This makes it easy to attach and remove, allowing you to quickly switch between flood light mode and spot light mode Anyone else think it’s looking like the ship from Flight of the Navigator? Anybody? No? Just me then So that’s the light completed! As I mentioned earlier it’s useful for many different things, making it a very versatile light So I think this is the longest DIY Perks video I’ve done so far! If you’ve enjoyed it don’t forget to hit that like button and maybe consider subscribing I hope you stick around for my next video in which I’ll be showing you how to make some really charming LED mushroom lights They’re very fun to make and you can create a great variety of designs for either indoor or outdoor use You can watch it by clicking the annotation on screen or by following the link in the description So, stay awesome guys I’ll see yuh next time